Frequently Asked Questions - General Services
How long does it take for funds sent via telegraphic transfer to be credited in my account?
All things being equal, it takes 72hours for the clearing process.
Is there any commission charged when I order for my statements?
Yes, there is a commission levied for each duplicated page is $1 per page and interim page is $0.50. Alternatively, you can also register for e-statements which will be easier and convenient for you. Click here to download the application form.
What should I do to set up a standing order from my account?
You are required to fill in the request form at any of our branches and this will be effected within 4 working days.
What do I need to do stop or amend standing order?
You are required to give written and signed instructions at any of the branches within two working days prior to the date that the standing order goes through.
What is the difference between direct debit and standing order instructions?
A direct debit is an instruction that the customer gives to a company, for instance insurance company, the authority to directly deduct the charges from the customer's account for the services rendered. In such a case, the bank is not involved and thus cannot amend or stop such instructions. On the other hand, a standing order is instructions that the customer has given to the bank directly to pay a certain beneficiary on a specific date and specific amount. In this case, the customer has to fill in a standing order form at any of our branches and can amend or stop the instructions from any of our branches.
If I am interested in applying for a loan or opening an account with your bank do I have to go to the branch?
No, you don't have to go to the branch as you can call the call centre and have them send our sales team.
My signature has since changed over the years. How do I change it?
You will visit one of our branches at the enquiries desk and fill in a form to amend the signature that we have on record. This will enable us to serve you better.
Do you open the branches on all the Saturdays?
Yes, we open all our branches on Saturdays until 1130Hours, except for Priority Banking Centre (Old Mutual Centre - Harare) which closes at 1200Hrs.
If I stop my card, can I re-activate it?
No, but you can apply for another card.
What do you need to telegraphically transfer money abroad?
the swift code of the bank and the recipient's account details
What is the bank swift code for telegraphic transfers?
The swift code is SCBLZWHXXXX.
Can I do a transaction from any of the branches or I have to go to my branch.
You can actually do all transactions from branches that are not your domicile branch.
What is the difference between available (cleared) balance and book balance?
The book balance is the sum total of the customer balance including uncleared cheques and blocked funds while as the cleared balance is the amount that is available to the customer at that particular time.
How long does it take for a cheque drawn on Standard Chartered to clear?
It takes two working days for instance if you deposit the cheque on Monday, the value date will be on Wednesday same week. Saturday and Sunday are not considered as working days.
How long does it take for a cheque drawn on another bank to clear?
It takes four clear working days, for instance if you deposit the cheque on Monday the funds will be available to you on Friday. Saturday and Sunday are not considered as working days.
If I write to somebody a cheque can they be paid over the counter?
Unfortunately, the bank does not honour third party cheques since the cheque is crossed. This can only be done if you open the cheque.
* Terms and Conditions apply For more information, call (04) 758078/9 or visit a branch near you.