Frequently Asked Questions - Mobile Banking
Why should I sign up for Mobile Banking?
Mobile Banking is a fast, easy and secure way of accessing your bank 24 hours a day 7 days a week from wherever you are. It allows you to carry out menu driven transactions without having to remember any key words and downloading any applications on your handset. All you need is to dial *200# and you start using Mobile Banking right away.
What is Mobile Banking? What transactions can I perform using this?
Mobile Banking is a service that lets you access your bank account from mobile phone. It allows you to perform the following:
- Check your account balances
- Request a mini-statement of your last 3 transactions
- Transfer funds across Standard Chartered accounts
- Pay your DStv subscription
- Request a new cheque book
- Get alerts for any withdrawals on your account
Note: Funds transfers only occur in same currency accounts.
How do I register for Mobile Banking?
Customers can register by walking into any Standard Chartered Bank Branch and filling in the registration form.
What are the eligibility criteria for using Mobile Banking?
Mobile Banking is available for all personal SCB Current account holders.
How different is it from other technologies used like SMS, GPRS and application based services?
USSD Mobile Banking is different as:
- It provides an interactive browsing experience
- It is available on all GSM handsets
- It has an in built USSD encryption and "no store just forward" facility for performing secure transactions
- You do not need to remember any transaction message formats
- It works on roaming at no extra cost (no additional operator cost)
- Faster service, as network latency is low
Will I be able to transfer funds even if I do not register the beneficiary account?
No, you will have to nominate the beneficiary account before you are able to transfer the funds. You can register the beneficiary by filling in the Mobile Banking application form available at all Standard Chartered branches or download from our Form Centre and drop it off at any of our branches.
How do I transfer money to other bank accounts?
Currently, customers can only transfer funds between Standard Chartered own/ nominated accounts.
I'm not sure about the beneficiary's Standard Chartered a/c number, although I know his/her mobile number. Can I still transfer funds to the beneficiary's a/c?
No, in order for you to transfer funds, the beneficiary a/c number must be registered with us. You can nominate beneficiary account numbers by filling out the Mobile Banking application form available in all Standard Chartered branches or alternatively you can download the form from our website www.standardchartered.com/zw and drop it off at any of our branches.
What is the bill payment service?
Bill payment is a new service that provides you with a single point of contact for most of your recurring bill payment needs. Using this service, you can pay your bills in a secure and convenient manner. In addition, you will continue to receive physical bills from your billers as before.
What are the benefits of the bill payment service?
Complete flexibility and control in making payments.
What are the types of bills that can be paid by the bill payment service?
Currently, you can pay bills for the following services:
- Multichoice DSTV
More billers will be added for your greater convenience.
How much does the bill payment service cost?
The bill payment service is currently available for a fee of $0.25.
Do I have to specifically register for the bill payment facility?
Yes, all customers of Mobile Banking will be required to register their biller in order to access the bill payment facility.
Will I still get my physical paper bill from the biller?
Yes, all billers will continue to send you your paper bill even after you register for the bill payment service.
How long will it take to register the application and activate the billers that I register?
Your requests for registration of billers are sent to the billers for validation. The time required to activate the biller for your account will not exceed 24hrs.
What happens when I have a dispute with the biller or disagree with the charges on a specific bill?
If you have an issue with the biller or the charges on a specific bill, you will need to call the Contact Centre on +263 4 758078/9. We will assist you in this process by providing you with payment and bill payments from our archives.
Air-Time Top Up
Request Cheque Book Charges related queries?
Are there any charges for the registration for Mobile Banking?
There are no charges to register for Mobile Banking. However, applicable charges are outlined here.
PIN related queries
What do I do if I forget my PIN?
Please call our Call Centre on +263 4 758078/9 and they will take your request for a new PIN. Your new PIN will be sent to you via SMS. You have the option of changing your PIN once you log in using the new PIN.
Why am I logged off from the session every time I key in some message?
Select the appropriate option from the menu and follow the instructions displayed on the handset.
Access Related Queries
Why are all my accounts not displayed on my handset?
The only accounts displayed on Mobile Banking are the ones linked to your account number. Only one mobile number can be assigned per Master Number.
What should I do in case my handset gets stolen?
There is no danger as the USSD is not stored on your phone or in the SIM; rather it is accessed via the Mobile Banking server. However, call our customer Contact Centre on +263 4 758078/9 and inform them of the loss.
Why do I receive error messages when I try to log in?
You need to register for Mobile Banking and should have a valid PIN. Mobile Handset /Operator/SIM
Will my mobile operator charge me for airtime usage?
No, there will be no charge for airtime usage.
How secure are the transactions carried on my mobile phone?
Unlike an SMS-based service, there is no storage of data on your handset. Also the transactions are limited to a single registered mobile number. When you sign up for Mobile Banking, you create a unique PIN that ensures only you can access the accounts. Plus, our powerful firewalls, encryption technology, and timed log-offs help ensure your privacy.
Apply Now. Call us now on +263 4 758078/9. Alternatively visit your nearest branch.
**Terms and conditions apply.
**Mobile Banking is not available for company accounts
**Charges are applicable as per the Tariff Guide