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Be Unstoppable. Bank on the go.

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Zw sc mobile app masthead
Zw sc mobile app masthead

Be Unstoppable. Bank on the go.

Take care of your banking needs no matter where you are

At Standard Chartered, we know that you are constantly on the go. Download SC Mobile and start managing your finances anytime, anywhere.

Features Overview
MOVE MONEY
UPDATE YOUR PROFILE
Between Own Accounts Transfer Personal details
Local Transfer Date of Birth
International Transfer Contact details
Add a Beneficiary / Payee Update Addresses
Pay Bills Mailing address
Transfer History Employment details
Client communications – SMS, Email Other Personal info
Free eStatements Tax information
Mailbox – Receive advice and updates Identity Document uploads
Personalise your account names
Bank from anywhere
SERVICES PROVIDED
ACCOUNT MANAGEMENT
Locate – Branch / ATM’s Additional account opening
Get Help  – 24-Hour Client Care Centre & FAQ’s Update Signature
Letter Requests Update Communication preferences
Balance Confirmation Request Statement
Certificate of Balance for support Uplift fixed deposit
Confirmation of Balance for visa ATM / Debit cards
Confirmation of Balance for Auditors Debit card Block & Replace
Access Full Account details Debit card Replace
Debit card Activate and PIN set
Debit card PIN Reset
Cheque books
Cheque book request
Cheque book Activation
Cheque book Stop / Block
New Cheque book Request

AVAILABLE ON IOS & ANDROID

Bank anytime, anywhere with our award-winning iPhone and Android mobile banking apps.

FAQs

  • SC Mobile is a smart phone app that requires either iOS or Android for FREE access to mobile banking and services on the go. Start Digital Banking seamlessly from everywhere. Available for download at these app stores:

    Download on the App store
    https://itunes.apple.com/zw/app/sc-zimbabwe/id1114731584?mt=8

    GET IT on Google Play
    https://play.google.com/store/apps/details?id=com.scb.breezebanking.ke&hl=en

  • Open SC Mobile, on the Prelogin page you can select ‘Open a Bank Account’ where you will be asked if you are new to the Bank or an existing client.

    If you are an existing client – you will need to Login, then visit ‘Main menu to Apply for a new Product. We have a wide range of digital accounts: Savings and Current accounts, Fixed Deposits, Loans and Cards.

    We’ve made it easy to manage most of your banking from your mobile with over 70 new banking requests. Once you are up and banking, you may manage your service requests by visiting the ‘Main menu > Service Requests’. You can also make changes to your profile by visiting the ‘Main menu > Service Requests > Profile Details’.

  • After submitting your additional account application;
    Our authorised agents will Deliver your Debit Card. They will contact you for a location and a time that suits you.

    Fund your account via Mobile Money, Transfer from Another Bank or visit a branch near you.

    Activate your debit card using mobile banking.
    Manage your account, chequebook and debit cards with over 70 services now available.
    You can now update your profile details on SC Mobile with ease!

    Start Digital Banking seamlessly from everywhere.

  • We offer additional account opening for the following accounts on SC Mobile App, refer to our website sc.com/zw for our full offering.

    Savings Accounts
    • Preferential saving interest rates

    Current Accounts
    • A digital account designed to suit your lifestyle

    Fixed Deposit
    • Preferential interest rates
    ________

    Clients will be able to either apply on the SC Mobile App or Online Banking. Other products that are avaialble are:

    Borrow
    Loans
    • Personal Loan (Unsecured) – Designed for salary earners to obtain unsecured credit to further their individual plans.
    • Mortgage Loan (Secured) – Designed for salary earners to obtain secured credit to purchase, renovate or unlock vale from their property.

  • Yes with both Mobile and Online Banking you can be banking anywhere and anytime. For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • Yes, there are no restrictions. All you need is connection to the internet.
    For further assistance get in touch with our Call Centre on +263 242 254 281-3, we are here to help.

  • No you don’t have to pay, it is a FREE service to access SC Mobile App and Online Banking.

  • If you are not receiving your One-Time Password (OTP). Please re-try the service call up to two times and wait a few minutes. Be sure that each new set of digits match the alphabetical letters sent on each OTP. If you are still experiencing issues, kinldy get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • We ask for Contact details so that your address can legally bind to your eStatements and the account. For any bank letters that you may need from time to time, we also request your Mailing address, but if it is the same as your Residence then you can simply select a check-box.

    If you are having trouble completing Personal details or Contact details please get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • We request Employment details to help us tailor make the best outcome for your product. For loan approvals it will help if we have approved company name information. For Tax information, as a Bank, we are mandated to collect your FATCA answers, additional Nationality and Residency status to adhere to Local Central Banking regulations.

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • What document size and formats are required?
    We accept image formats in JPG, JPEG, GIF, PNG and PDFs.
    Our maximum size limit per document is 5MB.
    For a tip on reducing the size of your image, try emailing the image to yourself and select a smaller file size, this would now save a smaller image to your phone’s image gallery and you can select it for the upload.
    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • If your require US Taxation forms, you may download W-8 and W-9 Forms from the US Government department website: https://www.irs.gov

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we’re here to help.

  • On the Review page you will need to agree to our General Declaration and also accept all Client Terms and Conditions relating to Account Opening. We also capture an upload of your Signature which can be written with dark pen on paper and uploaded as a mobile phone photo upload.

    If you are not receiving your One-Time Password (OTP). Please re-try the service call and wait a few minutes. Be sure that each new set of digits match the alphabetical letters on each OTP sent. If you are still experiencing issues, for further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • If Verification was not legible due to image unclear and/or poor image quality.

    • Turn off your flash, as it reflects on Identity documents.
    • Check that your details are in focus and clear to read.
    • Ensure you complete both Front and Back sides.
    • Ensure the whole document edge is captured.

    How to resubmit documents
    1. Open SC Mobile and select ‘Resume Application’.

    2. Enter your registered mobile phone number and then select the option ‘Check my Application Status’.

    3. To proceed you will need to enter the One-time password (OTP) sent to your registered mobile number and submit.

    4. View documents requiring resubmission

    5. Upload documents and submit

    You may also refer to your Service Request Number found in your emails if you need to contact us.

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • If your Document has expired or not valid:

    • Please upload a valid document within the accepted valid period. More information can be found when uploading within tooltips for more info.
    – A Utility bill should be valid within the last 3 months.
    – A Lease Agreement must be within the valid lease period.
    – An Employment Letter must be within the valid employment tenure.
    • Check that your details are in focus and clear to read.
    • Ensure the whole document edge is captured.

    How to resubmit documents
    1. Open SC Mobile and select ‘Resume Application’.

    2. Enter your registered mobile phone number and then select the option ‘Check my Application Status’.

    3. To proceed you will need to enter the One-time password (OTP) sent to your registered mobile number and submit.

    4. View documents requiring resubmission

    5. Upload documents and submit

    You may also refer to your Service Request Number found in your emails if you need to contact us.

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • Please upload a document which contains your own name.

    • Check that your details including full name, date and an address within a valid period are in focus and clear to read.
    • Ensure the whole document edge is captured.
    • Turn off your flash.

    How to resubmit documents
    1. Open SC Mobile and select ‘Resume Application’.

    2. Enter your registered mobile phone number and then select the option ‘Check my Application Status’.

    3. To proceed you will need to enter the One-time password (OTP) sent to your registered mobile number and submit.

    4. View documents requiring resubmission

    5. Upload documents and submit

    You may also refer to your Service Request Number found in your emails if you need to contact us.

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • If, you have to re-submit due to Whole document edge not shown

    • Ensure that all four edges of the document are captured clearly in your uploaded image.
    • Turn off your flash.
    • Check that your details are in focus and clear to read.

    How to resubmit documents
    1. Open SC Mobile and select ‘Resume Application’.

    2. Enter your registered mobile phone number and then select the option ‘Check my Application Status’.

    3. To proceed you will need to enter the One-time password (OTP) sent to your registered mobile number and submit.

    4. View documents requiring resubmission

    5. Upload documents and submit

    You may also refer to your Service Request Number found in your emails if you need to contact us.

    For further assistance get in touch with our Call Centre on +263 242 254 281-3, we are here to help.

  • To re-submit my National ID or Passport

    • Please upload the correct document type.
    • Check that your details are in focus and clear to read.
    • Ensure you complete both Front and Back sides.
    • Ensure the whole document edge is captured.

    How to resubmit documents
    1. Open SC Mobile and select ‘Resume Application’.

    2. Enter your registered mobile phone number and then select the option ‘Check my Application Status’.

    3. To proceed you will need to enter the One-time password (OTP) sent to your registered mobile number and submit.

    4. View documents requiring resubmission

    5. Upload documents and submit

    You may also refer to your Service Request Number found in your emails if you need to contact us.

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • To re-submit my Selfie / Photo ID

    • Please upload the correct document type.
    • Turn off your flash.
    • Hold your National ID or Passport up to your chin so we can see your face, head and shoulders and your ID details clearly on a White Background.
    • Check that your details are in focus and clear to read.
    • Ensure all of the edges of the document edges are captured.

    How to resubmit documents
    1. Open SC Mobile and select ‘Resume Application’.

    2. Enter your registered mobile phone number and then select the option ‘Check my Application Status’.

    3. To proceed you will need to enter the One-time password (OTP) sent to your registered mobile number and submit.

    4. View documents requiring resubmission

    5. Upload documents and submit

    You may also refer to your Service Request Number found in your emails if you need to contact us.

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • We require you to upload a clear copy of your Signature. Please sign using a dark pen on a plain white background sheet of paper. Capture a photo of the whole signature with at least 5 cm surrounding margin of clear space. It is also important to sign your name how you will sign to operate your account and if relevant, it will be used to match against cheques so be sure to sign a decent copy of your signature.

    How to resubmit documents
    1. Open SC Mobile and select ‘Resume Application’.

    2. Enter your registered mobile phone number and then select the option ‘Check my Application Status’.

    3. To proceed you will need to enter the One-time password (OTP) sent to your registered mobile number and submit.

    4. View documents requiring resubmission

    5. Upload documents and submit

    You may also refer to your Service Request Number found in your emails if you need to contact us.

    For further assistance get in touch with our Call Centre on +263 242 254 281-3, we are here to help.

  • If you have received a notification of a technical issue, we recommend to try re-uploading your image tasks again and if you are still experiencing a technical issue please get in touch with our Call Centre by selecting ‘Help’ on the Prelogin home screen of SC Mobile App or once signed-in, select ‘Main menu’ > ‘Contact us’.

    How to resubmit documents
    1. Open SC Mobile and select ‘Resume Application’.

    2. Enter your registered mobile phone number and then select the option ‘Check my Application Status’.

    3. To proceed you will need to enter the One-time password (OTP) sent to your registered mobile number and submit.

    4. View documents requiring resubmission

    5. Upload documents and submit

    You may also refer to your Service Request Number found in your emails if you need to contact us.

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • For existing SCB Clients, after receiving an assigned account number, your debit card will be delivered for FREE within 2 working days.

  • Open SC Mobile App, either select ‘Activate debit card’ or proceed to Login. Once signed-in select ‘Main menu’ and select ‘Service Requests’ > ‘Card Management’ > ‘Debit Card Activation & PIN Set’.

    You can also manage your debit card within ‘Service Requests’ > ‘Card Management’ for the following requests:

    1. Block & Replace Debit Card
    2. Replace My Debit Card
    3. Change Debit Card PIN
    4. Activate Debit Card & Set PIN

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • After you activate your account. We will send you an Email with your Temporary ID and an SMS which will contain your temporary Password. Once you have received both you are now ready to Register for SC Mobile App where you may create your own login credentials. These same details will also be used to login for Online Banking. Please be aware that you have 30 days to login for the first time to ensure a smooth experience.

    How to register

    1. Open SC Mobile and select ‘Login’
    2. On the Login screen select ‘Register Here’
    3. Register using your Temporary User ID (received via email) and Temporary Password (received via SMS).
    4. Post first-time login, you will be prompted to set up your own login credentials. Make sure that you choose a strong password and store it securely.

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • If you forgot your password, you can reset it online using your Debit Card number and PIN.
    Open SC Mobile App, and select ‘Login’ > ‘Forgot’ and follow your preferred options to reset your password or login. You will need a mobile phone that is registered with the bank and one of the following:

    1. Debit card, Expiry and PIN

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • Keep your password and PIN secure
    Your passwords and PIN should:

    • Be kept confidential and not be divulged to anyone.
    • Be memorised or use a password manager (A password manager stores ALL of your passwords and other private information in one, convenient location) not recorded anywhere.
    • Be changed regularly, or when there is any suspicion that it has been compromised or impaired
    • Not be based on guessable information such as your name, personal telephone number, birthday or other personal information.
    • Not be stored or retained in your browser.
    • Not be based on the same details that you use to access other services such as email, other Internet sites/ISPs, ATM PIN, or Phone banking PIN.

    For better security, we recommend that your password:

    • Uses 8-16 alpha-numeric character set consisting of both numbers and letters, lowercase and uppercase, e.g. IcneL9305.
    • Does not contain 3 or more consecutive identical characters, e.g. “aaa” or “111”, etc.
    • Does not contain 4 or more consecutive characters as part of your password, e.g. “1234” or “abcd”, etc.

  • You can fund your account by using the following methods:

    1. Mobile Money – transfer funds from your Ecocash wallet into your account.

    2. Transfer from Another Bank – visit your account details page for account number details.

    3. Visit your nearest branch to deposit cash or cheques, Locate us (hyperlink = https://www.sc.com/zw/atm-branch-locator/).

    You will need your Bank Account Number, it can be found on the Landing page and on your ‘Account details’ page, look out for the ‘Account information’ icon.

    See additional FAQs on each method below.

  • FUND ACCOUNT WITH MOBILE MONEY

    Move mobile money to your account from these partners:

    You will need your SC Bank account number and then please follow these steps below.

    Using Mobile Money (Wallet To Bank)

    For Ecocash Dial *151*8*1*Amount# or login to the Ecocash app, select Banking Services the select Wallet to bank and follow the instructions.

    Please ensure you have your Account Number nearby.
    You will receive an SMS notification for a successful transfer.

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • TRANSFER FROM ANOTHER BANK

    You will need to visit your other bank and complete these details:

    LOCAL TRANSFER

    1. Account number
    2. Account Name

    INTERNATIONAL TRANSFER

    1. Account number
    2. Account Name
    3. SWIFT code SCBLZWHXXXX

    Where can I find my SC Bank account number?

    Your SC Bank account number can be found on sign-in ‘Landing page’ or select an account to visit any ‘Account details’ page and look out for the ‘Account information’ icon.

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • OVER THE COUNTER DEPOSIT IN-BRANCH

    Deposit cash or cheque at any of our branches.

    Locate us – https://www.sc.com/zw/atm-branch-locator/

  • Once you Login to SC Mobile App, all of your accounts will be displayed including each account number. For further account details you may select an account and look out for the ‘Account information’ icon for more account information.

  • To Add a Payee

    Once you Login to SC Mobile App, you can add a Local or International Payee by selecting the ‘Main menu > Transfers > Add a new payee’. You can follow the steps required from there to Add a Local Payee or an International Payee and an OTP will be required to confirm the security of the account. If you require a SWIFT code or an IBAN number please obtain from your payees.

    To Remove a Payee

    Once you Login to SC Mobile App select the ‘Main menu > Transfers > Manage Payees’. You can follow the steps required from there to Delete Local or International Payees.

  • Once you Login to SC Mobile App, you can select the ‘Main menu’ > ‘Transfers’. You may select from the following options:

    1. Between Own Accounts
    2. Local Transfers
    3. International Transfers
    4. Schedule Transfers

    Simply select the Payee you wish to pay and enter the various Account ‘From’ and ‘To’ selections. If you are Scheduling a Transfer you may complete a future date for ‘When’ to complete your payments and may edit and delete this from Online Banking. For an International Transfer you require a SWIFT code for SCB which is SCBLZWHXXXX

    Please be mindful that some transactions to Local and International Payees may require additional information about the payment and clients will have to accept any foreign currency and other related payment fees and charges.

  • Open SC Mobile App and Login, once signed-in select ‘Main menu’ and select ‘Service Requests > Card Management’ to select any of the following card requests:

    1. Block & Replace Debit Card
    2. Replace My Debit Card
    3. Change Debit Card PIN
    4. Activate Debit Card & Set PIN

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • If you suspect there are unauthorised transactions on your account, please report this to our Call Centre +263 242 254 281-3. Provide details such as:

    1. Your Full name
    2. Account number
    3. Transaction type
    4. Date & time of transaction
    5. Description of error and amount involved.

    If you suspect they are due to lost or stolen password, please call our Call Centre to terminate the password immediately. You may want to take note of your last login date and time, as indicated at the Personal Homepage, each time you login to the service.

    For further assistance get in touch with our Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.

  • Open SC Mobile App and Login, once signed-in visit ‘Main menu > Service Requests > Personal Details’ to view your profile, you will need an OTP to complete any profile update request.

  • Our SWIFT code is SCBLZWHXXXX
    You will need to enter it when setting up your payments to receive funds into your SCB account for International payments and some Local payments.

  • Client support
    Should you require further assistance,
    please email us on contactus.zw@sc.com or call our 24-Hour Call Centre on +263 242 254 281, +263 242 254 282, +263 242 254 283, we are here to help.