Details


Bank from the comfort of your home, office or anywhere in the world with Phone Banking. Simply call our Client Care Centre and our Customer Service Representatives will help you with a range of banking products and services.

To call our contact Centre, dial 08004127 (land line toll free) other land lines are +263 4758078/ 770007/ 751854/ 758136/ 758079/ 780988, you can also dial 08087000 and 08088000 (econet mobile line toll free). The Client Care Centre operates 24hours. You can also talk to us on the following hotlines: +263 774163179 and +263 774163180.

Product Overview


All Retail clients don't need to register for Telephone Banking. Our Contact Centre is open for inquiries from the general members of the public who would like to find out more about Standard Chartered Bank products and services.
Services Offered Include

Account-related Services

  • Balance enquiries
  • Transaction enquiries
  • ATM card pin activation
  • ATM/Debit card hot-listing
  • Loan application status
  • Early settlement enquiries

Rates/Tariff Enquiries

  • Exchange rates
  • Lending rates
  • Deposit rates
  • Tariffs

Product Information

  • Deposit accounts
  • Personal loan
  • Mortgage loan

Other Services

  • Account opening procedure
  • Account closing procedure
  • Complaints/investigations
  • Digital banking enquiries

FAQ

Do I have to pay for this service?

The service is free of charge when you call us on the toll free number 08004127 (land line toll free) other land lines are +263 4758078/ 770007/ 751854/ 758136/ 758079/ 780988, you can also dial 08087000 and 08088000 (Econet mobile line toll free). The Client Care Centre operates 24hours. You can also talk to us on the following hotlines: +263 774163179 and +263 774163180.

Can I access the service from overseas?

Yes, as long as you have roaming on your phone. You can also call us on the hotlines from other foreign networks.

What should I do if I suspect there are unauthorised transactions on my account?

Call us immediately and talk to our customer service representative who will assist you.

How secure is this service?

The risks for using the service have been minimised in that funds can only be transferred to Standard Chartered nominated accounts. Even if someone steals your mobile phone and somehow finds out your PIN, the worst thing that can happen is they can check your balance, transfer funds to your nominated accounts (spouse, child etc.) top up your phone and probably pay your bills. They can't transfer funds to their own accounts if they have not been nominated. Please note that you can nominate an account for a one-time transfer and immediately request for a deletion.

Who can use this service?

All Standard Chartered Bank customers and the general public.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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