- Do I have to pay for this service?
The service is free of charge when you call us on the Telone toll free numbers 08004127-9 or Telone landline numbers +263 242 254281-3. The Client Call Centre operates 24/7.
- Can I access the service from overseas?
Yes, as long as you have roaming on your phone. You can also call us on the hotlines from other foreign networks.
- What should I do if I suspect there are unauthorised transactions on my account?
Call us immediately and talk to our customer service representative who will assist you.
- How secure is this service?
The risks for using the service have been minimised in that funds can only be transferred to Standard Chartered nominated accounts. Even if someone steals your mobile phone and somehow finds out your PIN, the worst thing that can happen is they can check your balance, transfer funds to your nominated accounts (spouse, child etc.) top up your phone and probably pay your bills. They can't transfer funds to their own accounts if they have not been nominated. Please note that you can nominate an account for a one-time transfer and immediately request for a deletion.
- Who can use this service?
All Standard Chartered Bank customers and the general public.