Our state-of-the-art Call Centre is 24/7 with access through the Interactive Voice Response System (IVR). The Call Centre is also staffed by professionally trained call centre agents who can provide you with a range of banking services. All services provided through the Call Centre are free.
Bank from the comfort of your home, office or anywhere in the world with Phone Banking. Simply call our Client Care Centre and our Customer Service Representatives will help you with a range of banking products and services.
To speak to a dedicated Customer Service Representative, dial any of the following:
All Retail clients don't need to register for Telephone Banking. Our Contact Centre is open for inquiries from the general members of the public who would like to find out more about Standard Chartered Bank products and services. Services Offered Include
The risks for using the service have been minimised in that funds can only be transferred to Standard Chartered nominated accounts. Even if someone steals your mobile phone and somehow finds out your PIN, the worst thing that can happen is they can check your balance, transfer funds to your nominated accounts (spouse, child etc.) top up your phone and probably pay your bills. They can't transfer funds to their own accounts if they have not been nominated. Please note that you can nominate an account for a one-time transfer and immediately request for a deletion.
Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.