Account related services

  • Balance enquiry
  • Transaction enquiry
  • Cheque book request
  • Debit card hot listing (in case of a lost or stolen card)
  • Loan related enquiries
  • Salary enquiry

Product Information

  • Current Account
  • Personal Loan
  • Bancassurance
  • Debit Card
  • Rates / Tariff enquiry
  • Exchange rates
  • Lending rates

Other Services

  • Complaint / Feedback handling
  • Account opening procedure
  • Account closing procedure
  • Bank Information
  • Change of contact details eg telephone number.
  • Telesales Facility
  • Mobile Banking usage

Call Us

Call us on our 24 Hour Access Customer Service Hotline: (263) 4 758078/9

Hours of Operation

We are closed on Sundays and Public Holidays.
For more information, call (04) 758078/9 or toll free numbers:
Econet toll free – 08084000 to 08088000
Telone toll free – 08004127 to 08004132 and 08004157 to 08004160
Email us :

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.