eStatements delivered to your registered email address are now encrypted with a unique password. That will be provided in the eStatement email.
Simple
View, save and print your eStatements through Online Banking at your convenience from anywhere with internet access.
Fast
Receive eStatement days earlier than paper statements delivered by regular mail. Each type of eStatement account will be archived at Standard Chartered Online Banking for 12 months which you can always download for longer offline storage.
Register
In order to sign up for our eStatement service, please complete the eStatement application form and submit it at your nearest Standard Chartered branch. Alternatively, simply call the Standard Chartered Contact Centre with the following details: customer name, account number, contact number and an email address. You will also need to indicate the desired frequency – daily, weekly, monthly and quarterly.
eStatements are part of Standard Chartered Bank's friendly approach to the environment.
The service is absolutely free - clients are not charged any fee for the service regardless the frequency at which they receive the statement.
The eStatement is encrypted with a unique password and therefore very secure - no one can open the statement or view it without entering the correct password.
An eStatement takes the same format as a conventional paper statement.
eStatements are part of Standard Chartered Bank's friendly approach to the environment- Go Green & Eco-Friendly.
The "Email eStatement" service is a free service where your eStatement will be sent directly to your registered email address in an encrypted PDF format.
What accounts will I be able to receive eStatements for?
All Banking accounts.
Is there a fee for using the eStatement Service?
No, eStatement is a FREE service to all Standard Chartered customers.
How will I know if my registration has been confirmed?
A welcome message will be sent to your registered email address after successful registration of the Service.
What is my eStatement password?
When prompted for your password, please enter your Account Master Number. This is a 6 digit number that forms a part of your Account Number
For example: Account Number: 87002 xxx xxx 00 Password: xxxxxx
Can I change my registered email address?
Yes, you can also place a request by calling +263 4 758078/9.
Is it possible to receive both paper and eStatement for the same account?
No. You can only select either paper statement or eStatement for the same account.
Why have I not received any confirmation/Welcome emails after registration to eStatements?
Please ensure your registered email address has sufficient capacity at all times and to add Standard Chartered's email address (eStatement.ZW@sc.com) to your contact list to avoid potential spam filtering.
What is eStatement?
eStatement is an electronic version of your paper statement.
What is the "Email eStatement" Service?
The "Email eStatement" service is a free service where your eStatement will be sent directly to your registered email address in an encrypted PDF format.
How do I register for the eStatement service?
You can also visit any of our branches and complete an application form. You can download the form here.
Do I need to enter my password when viewing my eStatement?
Yes. Your password is required whenever you want to open the eStatement attachment that is sent to your mailbox.
Can I change my eStatement password?
No, your password is the default master number.
Do I need special software to view my eStatements?
To open the encrypted eStatements, please use Adobe Acrobat Reader version 8.0.0 or above. Please note that you may not be able to open/print your eStatement with a lower version of Adobe Acrobat Reader 8.0.0. You can download the latest version Adobe Acrobat Reader from www.adobe.com for free.
Can I resume my paper statement? What if I want to start receiving paper copies of my account statement again?
Yes, you can subscribe for paper statement by placing a request at the branch or call Phone Banking at +263 4 758078/9. However, please note that all paper statements are chargeable as per the Tariff Guide.
Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.
Disclaimer
Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.
