Details


Standard Chartered's Mobile Banking service gives you access to your account direct from your mobile phone, safely and easily. To access our mobile phone banking service, just dial *200#. The service is menu based and all functionalities available will be displayed after successful PIN verification.

Service Overview
To register for Mobile Banking, you must have a Standard Chartered bank account. The service is available on all mobile networks in Zimbabwe (Econet, Telecel and NetOne). Once registered, customers will receive their one-time PIN via SMS on their registered mobile number. This PIN must be changed to access the service.

To access our Mobile Banking service simply dial *200#. Other benefits of registrations include SMS alerts for selected credit and debit card transactions.

All linked accounts that you maintain with Standard Chartered Bank will be automatically included on the list of self-accounts. This will enable you to move funds between your current account to your savings account and vice versa.

For charges refer to the tariff guides.

Features

  • Fund Transfer

    Transfer funds between self or nominated accounts from anywhere, anytime.

  • Pay Bills

    Pay bills with a range of service providers such as water utility companies and pay TV.

  • Cheque Book Request

    Request a new cheque book to be picked up from the nearest branch or registered address.

  • Forex Rate

    Access the most recent foreign exchange rates direct from your phone.

Additional Features

  • Check your balance – Access both your available and book account balances
  • Mini-statement – View details of the last 2-3 transactions on either selected or all accounts you maintain with us
  • Full statement – Request a full statement to be delivered or picked up from the nearest branch or registered address
  • My settings – Change your password and main your operating account
  • Airtime top up – Top up not only your numbers but also those belonging to friends and family across all local mobile networks


Register

How to register for Mobile Banking – Two options (drop down each option)

  1. Visit one of our branches and fill in a Mobile banking form.
  2. You can also register whilst logged in on your Online Banking platform.
    a) Select Get Help (found on the menu tool bar)
    b) Choose Submit Service Request
    c) Select MOBILE BANKING REGISTRATION AND MODIFICATION
    d) Fill in the digital form and Submit

You will receive an SMS within 48 hours after submitting your form with a Onetime PIN to use when logging in for the first time on the USSD Mobile banking Platform. Once you log in, it will prompt you on how to change your Mobile Banking security PIN to a unique 6-digit PIN- You will now be ready to use Mobile Banking!


FAQ

What is Mobile Banking?

Mobile Banking is a simple, hassle-free, secure mobile phone banking service available to all Standard Chartered customers in Zimbabwe. Currently the service is available to Econet, Telecel and NetOne subscribers.

Do I have to pay for using this service?

Please refer to the tariff guides for the latest charges, however all registered Mobile Banking users will receive free SMS alerts for selected debit card transactions.

Can I access the service from overseas?

Yes, as long as you have roaming on your phone.

How secure is this service?

The risks for using the service have been minimised in that funds can only be transferred to Standard Chartered nominated accounts. Even if someone steals your mobile phone and somehow finds out your PIN, the worst thing that can happen is they can check your balance, transfer funds to your nominated accounts (spouse, child etc.) top up your phone and probably pay your bills. They can't transfer funds to their own accounts if they have not been nominated. Please note that you can nominate an account for a one-time transfer and immediately request for a deletion.

What precautions should I take for this Mobile service?

Besides maintaining the confidentiality of your Mobile banking password, you should take the following precautions:

  • DO NOT reveal your password to anyone, write down or use it where someone else can see.
  • Change your password IMMEDIATELY, using the 'My Settings' service, if you suspect it has been revealed.
  • DO NOT use easily recognized numbers such as your telephone number etc. as your password.
What should I do if I suspect there are unauthorized transactions on my account?

If you suspect there are unauthorized transactions on your account, please report to our Call Centre. Please provide details such as your name, account number, transaction type, date & time of transaction, description of error and amount involved.

Who can apply for this service?

To register for Mobile Banking, a customer must have a StanChart account and (currently) must be an Econet, Telecel and NetOne subscriber.

How do I apply for this service?

You will need to complete an 'application form' and submit to the branch or via the Contact Centre.

Learn more »

Terms and Conditions

Terms and Conditions:

*Terms & Conditions Apply

FAQ

    • Do I have to pay for using this service?

      Please refer to the tariff guides for the latest charges, however all registered Mobile Banking users will receive free SMS alerts for selected debit card transactions.

    • How secure is this service?

      The risks for using the service have been minimised in that funds can only be transferred to Standard Chartered nominated accounts. Even if someone steals your mobile phone and somehow finds out your PIN, the worst thing that can happen is they can check your balance, transfer funds to your nominated accounts (spouse, child etc.) top up your phone and probably pay your bills. They can't transfer funds to their own accounts if they have not been nominated. Please note that you can nominate an account for a one-time transfer and immediately request for a deletion.

    • What should I do if I suspect there are unauthorized transactions on my account?

      If you suspect there are unauthorized transactions on your account, please report to our Call Centre. Please provide details such as your name, account number, transaction type, date & time of transaction, description of error and amount involved.

    • How do I apply for this service?

      You will need to complete an 'application form' and submit to the branch or via the Contact Centre.

    • Can I use my ATM PIN to log in? Or use my Phone Banking PIN.

      No, the mobile Banking password is a unique combination of six digits.

    • Can I change my password?

      Yes, you may change your password, using the 'My Settings' service, anytime to ensure security.

    • How far back can I view my transaction history?

      Under the Mini statement option, you can view details of the last 2-3 customer transactions.

    • Do I need to pre-register my accounts before I can use the funds transfer facility?

      Yes, you will need to pre-register the 3rd party beneficiary accounts before you can make transfers.

    • How long do I need to wait after I have pre-registered the accounts before I can transfer my funds?

      How long do I need to wait after I have pre-registered the accounts before I can transfer my funds?

    • Fund transfers to other Standard Chartered Bank accounts will take effect right after the transaction.

      Please call our 24/7 Contact Centre on 08004127 (land line toll free) other land lines are +263 4758078/ 770007/ 751854/ 758136/ 758079/ 780988, you can also dial 08087000 and 08088000 (Econet mobile line toll free). The Client Care Centre operates 24hours. You can also talk to us on the following hotlines: +263 774163179 and +263 774163180.

    • What is Mobile Banking?

      Mobile Banking is a simple, hassle-free, secure mobile phone banking service available to all Standard Chartered customers in Zimbabwe. Currently the service is available to Econet, Telecel and NetOne subscribers.

    • Can I access the service from overseas?

      Yes, as long as you have roaming on your phone.

    • What precautions should I take for this Mobile service?

      Besides maintaining the confidentiality of your Mobile banking password, you should take the following precautions:

      • DO NOT reveal your password to anyone, write down or use it where someone else can see.
      • Change your password IMMEDIATELY, using the 'My Settings' service, if you suspect it has been revealed.
      • DO NOT use easily recognized numbers such as your telephone number etc. as your password.
    • Who can apply for this service?

      To register for Mobile Banking, a customer must have a StanChart account and (currently) must be an Econet, Telecel and NetOne subscriber.

    • What is my password for log-in?

      They are unique secret characters to each user to ensure confidentiality.

    • What should I do if I have forgotten my password?

      Please call our phone banking and our agents will gladly assist you.

    • What should I do if I suspect that my password has been stolen or exposed to others?

      If you suspect that your password has been stolen or exposed to others, please change your password immediately. Choose 'My Settings' and change your password.

    • What kind of funds transfer can I do in this service?

      Customers are able to transfer funds to self and nominated accounts and as additional security feature customers can not transfer funds to any other account if it has not been initially nominated.

    • How do I pre-register my 3rd party beneficiary Standard Chartered accounts?

      You can either call our Contact Centre or drop off an application at the nearest Branch.

    • How long do I need to wait after I have pre-registered the accounts before I can transfer my funds?

      Fund transfers to other Standard Chartered Bank accounts will take effect right after the transaction.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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