Forgotten your Standard Chartered Online Banking Username or Password

Reset on SC Mobile App

  • Instructions:

    1.Open SC Mobile App

    2.Click ‘LOGIN’

    3.Click “FORGOT?’

    4.Select one of the options below

    • If you have ATM/Debit Card and ATM PIN (PIN) OR ATM/ Credit Card and Tele-electronic identification number (TIN), select ‘Option 1’.
    • If you only have a credit card but without any Tele-electronic identification number (TIN), select ‘Option 2’

    5.Accept the Terms & Conditions and follow the instructions to reset your Online Banking account

Reset on desktop or laptop

  • Instructions:

    1.Go to sc.com/hk

    2.Click “LOGIN” on the top menu and then “Online Banking Login”

    3.Click “Forgot username/password”

    4.Select one of the options below

    • If you have ATM/Debit Card and ATM PIN (PIN) OR ATM/ Credit Card and Tele-electronic identification number (TIN), select ‘Option 1’
    • If you only have a credit card but without any Tele-electronic identification number (TIN), select ‘Option 2’

    5.Accept the Terms & Conditions and follow the instructions to reset your Online Banking account

Reset Online Banking account in just a few easy steps

Missing some information? We are here to help you.

Personal Customer

You may register your ‘Username’ and ‘Password’ at our website using your Phone Banking Card Number and Tele-electronic Banking Identification Number (TIN) or ATM Card Number and Personal Identification Number (PIN) .

If you are a principal cardholder of Standard Chartered Credit Card or Manhattan Card, you may choose to register for “Credit Card eStatement”**. After registration of “Username” and “Password”, you can login to “Credit Card eStatement” or “Standard Chartered Online Banking”, to see your credit card details such as transaction history, payment due date, amount and 360° Reward Points, subscribe for/view your credit card eStatements and set up SMS alerts.

You must receive a One-time Password via your mobile phone number in the Bank’s record* and complete 2-Factor Authentication to complete registration.

Please visit any of our branches to apply for the services. If you are an existing Phone Banking use, you may request for TIN re-issuance via our Customer Service Hotlines. The new TIN will be mailed to your correspondence address in our records after successful application.

Please download the ‘Change of Customer Information Update Request Form‘ and mail the completed form to us at PO Box No. 68383, Kowloon East Post Office or drop it at any of our branches for processing or call our Customer Service Hotline for assistance. Upon receipt and confirmation, your request will be processed within 3-7 working days. If you choose to receive OTP via your overseas mobile phone number, you can simply login to Online Banking and update your other personal details by following the path “Online Banking Home (Personal Details) > Contact details (Edit)” You then can select your preference as overseas mobile number on receiving SMS OTP for Online Banking login.

Registering or Updating your mobile number

Download the form for changing contact information here or from sc.com/hk and mail it to Standard Chartered Bank (Hong Kong) Limited at P.O. Box 68383, Kowloon East Post Office

Visit the nearest branch

Registering or Updating your email address

Simply login to Standard Chartered Online Banking and click “Update Client Information” -> “Update Profile” to submit your requests

Download the form for changing contact information here or from sc.com.hk/ and mail it to Standard Chartered Bank (Hong Kong) Limited at P.O. Box 68383, Kowloon East Post Office

Visit the nearest branch

Security Tips

Any fingerprint / face profile in mobile device will have access to Standard Chartered Mobile through touch / face login service.

The touch / face login feature will be disabled immediately when

  • There is any change to fingerprint / face profile (e.g. add or delete fingerprint / face) in mobile device
  • There is any change to your Online Banking Username and Password
  • Another user logs into mobile banking on the same device using a different set of Username and Password
  • Consecutive failure of fingerprint / face login attempts

We are committed to help our clients manage their money safely on the go. Discover some of the measures you can take to safeguard your account information on your mobile phone.

Learn more

SME Banking Customer

You may register your ‘Username’ and ‘Password’ at our website using your Business Phone Banking Number and TIN. You must receive a One-time Password via the mobile phone number you registered with your Business Phone Banking* and complete 2-Factor Authentication to complete registration.

Please download the appropriate forms and return completed forms to any of our branches or mail to us at New Account Services – Company Account Team, Standard Chartered Bank (Hong Kong) Limited, 17/F, Standard Chartered Tower, 388 Kwun Tong Road, Hong Kong for processing.

  • Sole Proprietor
  • Partnership
  • Limited Company
  • Society or Organization

Business Phone Banking Number and /or TIN will be mailed to your company’s address after successful application.

To update a valid mobile phone number of your designated person in the Bank’s records, whom will be used to obtain a One-time Password (OTP)^ for security verification when your designated person registers Online Banking and performs certain online banking services, please download Amendment for SME Banking Services The form can be returned to us by mail or visit any of our branches. It may take 4-7 working days to update.

Tips on setting your Online Banking / SC Mobile App password

Password is the first line of defence against cyber criminals. It is a good practice to create a strong password and update it regularly. To better protect your Online Banking account, here are some tips to create a strong password.

Password is the first line of defence against cyber criminals. It is a good practice to create a strong password and update it regularly. To better protect your Online Banking account, here are some tips to create a strong password.

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How to create a strong password
  • Consist of 8-16 characters
  • Use a mix of numbers, uppercase and lowercase letters, e.g. PcnL9305
  • Avoid using a sequence of letters or numbers, e.g. “1234” or “abcd”
  • Avoid using repeating characters, e.g. ‘111’ or ‘aaa’
  • Do not use your username as the password
  • Avoid using personal information, which are easy to guess, as your password, e.g. name, birthday etc.
  • Do not use the same password that you use to access other services, e.g. ATM PIN, or Phone Banking TIN
This is a lock with cyber background
ALWAYS REMEMBER
  • Never reveal your password to anyone and our bank staff would never ask for your password.
  • Change your password regularly
  • If you suspect any unauthorized access or transactions, please change your password immediately and call our 24-hour Customer Service Hotline at (852)2886-8868 (press 2 6 0) to provide details of the unauthorized access or transaction

Remarks

For further information, please call our Customer Service Hotline:

* Online Banking Services related SMS, including “One-Time Password (OTP)”, issued by our Bank will be sent to your mobile phone number in the Bank’s records only. The SMS will not be forwarded even though you have enabled “SMS Forwarding” service provided by your Telecommunication Company in Hong Kong.

** Except Shop’n Gain Credit Card, designated MasterCard (card number starting with 5488) and MANHATTAN id Platinum Card.

^ As our digital security token, (“SC Mobile Key”), that embedded in SC Mobile app only applicable to personal customer; SME customers have to obtain OTP for security verification when performs certain online banking services.