Online Banking Frequently Asked Questions (FAQs) Click here for SME FAQ
 
 
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• Second Factor Authentication (2FA)
Enhanced Second Factor Authentication (2FA)
Additional Logon PIN (ALP) via SMS
Additional Logon PIN (ALP) via Security Token
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Security
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  Second Factor Authentication (2FA)  
 
   
1.

What is Second Factor Authentication (2FA)?
Second Factor Authentication (2FA) is an additional layer of security used by the bank to verify customer’s online identity. With 2FA, Standard Chartered Internet banking customers will be required to provide a unique Additional Logon PIN (ALP) for accessing personal account details and to perform online transactions.

This is in addition to the existing Internet banking Username and Password and in line with the recommendations from The Monetary Authority of Singapore (MAS) for all banks to adopt two-factor authentication (2FA) for better online banking security.

   
2.

What is Standard Chartered’s approach to 2FA for consumer banking customers?
Since November 2006, the bank has deployed an SMS-based solution for consumer banking customers whereby the ALP is received via SMS sent to their mobile phones.

To provide further flexibility and conveniences, the bank will offer the security token from October 2007 onwards as another 2FA option for our customers.

   
3.

What is Additional Logon PIN (ALP) via SMS and how does it works?
The Additional Logon PIN (ALP) which is a single-use password can be obtained via SMS through customers mobile phones. Customers using this 2FA mode will be required to have a mobile number registered with the bank.

   
4.

What is Additional Logon PIN (ALP) via Security Token and how does it works?
The Additional Logon PIN (ALP) which is a single-use password that is obtained from a Security Device (Token) issued by Standard Chartered Bank (Singapore) Limited. Customers using the Security Token just need to press the green button on the device to retrieve the 6-digits PIN.

   
5. Can I choose not to use ALP for Standard Chartered’s Internet Banking?
It is compulsory to use the ALP should you wish to perform online banking transactions or access to account details in our Internet banking. This will ensure that only authorised customers can gain access to highly sensitive banking information.
   
 
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