Our point of view


"Ensuring we live by the high standards we set for ourselves is not only the right thing to do, but is an essential part of how we do business. Everyone at the Bank has a meaningful contribution to make in the fight against financial crime."

Pam Walkden | Group Head, Human Resources

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The Whole Story

The cost of failing to prevent financial crime is high. Behind the dollars and cents there are real human stories. But more often than not, those stories are untold. The Whole Story, Standard Chartered’s internal campaign, aims to bring these stories to life and ensure that all of our staff understand the role we play in combating financial crime.

The first phase of The Whole Story launched in late 2015 and highlighted some of the stark realities - and often hidden nature - of crimes such as human trafficking, forced labour, drug trafficking and terrorist financing, and explained how the proceeds of this illegal activity are laundered through the financial system.

The campaign was rolled out globally to staff across our 67 markets. It created wide debate across the Bank due to the hard-hitting and often shocking nature of the stories it told. With that came an increased understanding of the role that we as a firm – and as individuals - play in the fight against financial crime.

A year later we launched the second phase of The Whole Story, featuring real life examples of staff from across the Bank who had acted on their suspicions. We wanted to recognise the contribution these individuals have made, whether it’s by spotting a discrepancy in a client’s source of income, following sanctions procedures when processing payments, or simply by remaining alert to possible bribery and corruption risks.

Our approach to conduct

How we conduct our business is integral to everything we do – from how we work as an organisation, to how we support our clients and each other.

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Next steps

“We want to create a culture in which people are empowered to make the right decisions, exercise good judgment and do the right thing in all aspects of their jobs – especially when the decisions they’re making aren’t clear cut. Together, we will continue to aspire to the high standards we set for ourselves and, in so doing, ensure the success of our business in the long term. ”

Pam Walkden | Group Head, Human Resources


How we’re fighting financial crime