Skip to content
  • man texting on the phone

    Contact us

    Help and customer support

    Got a question? View our FAQs or get in touch with us by phone, email or social media

We’re here to help

Contact us online or speak to your local team

FAQ lady in Sri Lanka office

FAQs

View our frequently asked questions which cover information about us, how to apply for a job, as well as shareholder information.

Social media

Got an account question or something not mentioned in our FAQs? Message us, just please don’t share your account details via X (formerly Twitter).

Young woman waving at screen of people in virtual meeting

Video banking

We offer video banking in certain countries, allowing you to speak to us over a secure connection from wherever you are.

Contact the relevant team directly

Report something

Stay vigilant and report anything suspicious

Report suspicious emails, calls or messages

Please forward suspicious messages or emails claiming to be from us to be.secure@sc.com. Include the full email header or senders details and attachments so we can try and track the source. You can also contact us if you want to validate a phone call you received claiming to be from somebody at the bank.

View our tips to staying safe online

Report an online vulnerability

Use of our systems

We take protecting your finances seriously. Standard Chartered’s Cyber Security Team is working continuously to keep the bank’s digital assets, your data and account information secure.

Standard Chartered does not have a bug bounty scheme.  As such, Standard Chartered does not permit or encourage any of the following activities: 

  • hacking, penetration testing or otherwise attempting to gain unauthorised access to any software or systems made available by Standard Chartered;
  • acting in violation of any applicable laws when using our systems;
  • attempting to gain unauthorised access or compromise any Standard Chartered information or data, including any customer data;
  • attempting to impair the operation of Standard Chartered software or systems.

Security vulnerabilities

If during the course of your legitimate and permitted use of Standard Chartered’s products or services you come across a potential security vulnerability, we would encourage you to make a voluntary disclosure of it by reporting it here: security@sc.com.

You should act in accordance with recognised responsible disclosure principles in so doing. This includes:

  • not seeking to exploit the potential security vulnerability;
  • safeguarding any Standard Chartered data (including customer data) that you have accessed, and telling us immediately of any such access;
  • not in any way publicising the potential vulnerability, without first discussing with Standard Chartered’s Cyber Security Team;
  • represent to anyone that your activities are in any way approved or endorsed by Standard Chartered.

In your email report, please state concisely the security vulnerability you have found, and include the following information:

  • the full technical details of the vulnerability;
  • any steps already taken (have you entered any personal details, for example?);
  • any objects (e.g. filters or entry fields) involved;
  • instructions on how to reproduce the identified risk (or a video / screenshot if possible);
  • risk or exploitability of the vulnerability (this will help us understand the impact more clearly and enable us to prioritise the fix).

A member of Standard Chartered’s Cyber Security Team will contact you and acknowledge receipt of your report.

Report fraud on your account

Call the number on the back of your bank card or statement for banking queries and to report fraud.

These contact numbers, can also also be found on our country websites. Find your local site here.

Report suspicious conduct – ‘Speaking Up’

Report a genuine concern about misconduct, including any breach of a legal obligation, breach of our Code of Conduct, fraud or financial crime through our whistleblowing service, ‘Speaking Up’.

Find local experts to help you

Visit your local website to find contact details of your customer care team, who can help with any specific account issues or questions.

Global head office

We opened our office in the United Kingdom in 1853 and employ 1,736 staff.

London is home to our headquarters and is a key hub for our business. We also conduct significant Private Banking and International Banking operations from our London base.

Standard Chartered Bank United Kingdom

Standard Chartered Bank, 1 Basinghall Avenue, London, EC2V 5DD

sc.com/uk

+44 (0)20 7885 8888

Incorporation details of Standard Chartered PLC, Standard Chartered Bank and their subsidiaries

Standard Chartered PLC is incorporated in England with limited liability under company number 966425 and has its registered office at 1 Basinghall Avenue, London, EC2V 5DD. Standard Chartered Bank, an indirect subsidiary of Standard Chartered PLC, is incorporated in England with limited liability by Royal Charter 1853, under reference number ZC18. The principal office of Standard Chartered Bank in England is situated at 1 Basinghall Avenue, London, EC2V 5DD. In the United Kingdom, Standard Chartered Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

Asia

As the only international bank present in all 10 ASEAN markets, we have developed a unique understanding of the region and the needs across the markets.

Australia

Standard Chartered Bank Australia Branch

Level 5
345 George Street
Sydney NSW 2000
PO Box 7042
Sydney NSW 2001
Australia.

View map

www.sc.com/au

+61 2 9232 9315

Bangladesh

Standard Chartered Bank

67 Gulshan Avenue
Gulshan
Dhaka 1212
Bangladesh.

View map

www.sc.com/bd

+880 288 330 03

Brunei Darussalam

Standard Chartered Bank

51-55
Jalan Sultan
Omar Ali Saifuddien
Jalan Sultan Complex
Bandar Seri Begawan
Brunei Darussalam
BS8811.

View map

www.sc.com/bn

+673 265 8000

Cambodia

Standard Chartered Bank

Phnom Penh Representative Office
Unit G-02
Himawari Hotel
No. 313
Preah Sisowath Quay
Phnom Penh
Cambodia.

View map

www.sc.com/kh

+855 232 127 29

Chinese Mainland

Standard Chartered Tower

201 Century Avenue
Pudong
Shanghai 200120
China.

View map

www.sc.com/cn

(86-755)2589 2333

Hong Kong

Standard Chartered Bank Building

32nd Floor
4-4A Des Voeux Road Central
Hong Kong.

View map

www.sc.com/hk

+852 282 033 33

India

Standard Chartered Bank

Crescenzo
C-38/39 ‘G’ Block
Bandra Kurla Complex
Bandra East
Mumbai
400 051
India. 

View map

www.sc.com/in

+91 22 6115 7000

Indonesia

Standard Chartered Bank

Menara Standard Chartered
Jl. Prof. DR. Satrio No.164
Jakarta 12930
Indonesia.

View map

www.sc.com/id

+62 21 2555 0000

Japan

Standard Chartered Bank Japan Head Office

Sanno Park Tower 21st floor
2-11-1 Nagata-cho
Chiyoda-ku
Tokyo
100-6155 Japan.

View map

www.sc.com/jp

+81 3 5511 1200

Laos

Standard Chartered Bank

Representative Office
House No. 099/05 Ban Naxay
Nongbone Street
Hom # 2 (Postal Address: P.O. Box 6895)
Vientiane Capital
Lao P.D.R.

View map

www.sc.com/la

+856 21 413032

Macau

Principal office

Unit 807
8/F Office Tower
Macau Landmark
Avenida de Amizade
Z.A.P.E. 

View map

www.sc.com/mo

+853 287 861 11

Malaysia

Standard Chartered Bank Malaysia Berhad (Reg. No. 198401003274)

Level 25, Equatorial Plaza
Jalan Sultan Ismail
50250 Kuala Lumpur
Malaysia

View map

www.sc.com/my/

+60 1 300 88 8888

Myanmar

Standard Chartered Bank

Myanmar Representative Office
Suite #13-05 (A)
Junction City Office Tower
Bo Gyoke Aung San Road
Pabedan Township
Yangon
Myanmar

View map

www.sc.com/en/contact-us

+95 1 9253441

Nepal

Standard Chartered Bank Nepal Limited

Naya Baneshwore
Madan Bhandari Marg
Ward No.34
Kathmandu Metropolitan City
Bagmati Zone
Kathmandu
Nepal. 

View map

www.sc.com/np

+977 1 4782333

Philippines

Standard Chartered Bank Philippines Branch

SkyPlaza Bldg.
6788 Ayala Avenue
Makati City
1226 Philippines.

View map

www.sc.com/ph

+632 8867888

Singapore

Standard Chartered Bank Singapore Branch & Standard Chartered Bank (Singapore) Limited

Marina Bay Financial Centre (Tower 1)
8 Marina Boulevard
Level 27
Singapore
018981.

View map

www.sc.com/sg

+65 6596 8888

South Korea

Standard Chartered Bank Korea

47 Jongno
Jongno-gu
Seoul
03160
Republic of Korea.

View map

www.standardchartered.co.kr

+822 1577 7744

Sri Lanka

Standard Chartered Bank

37 York Street
Colombo-01
Sri Lanka.

View map

www.sc.com/lk

+94 112480480

Taiwan

Standard Chartered Bank (Taiwan) Limited

No. 168
Dunhua N. Rd.
Songshan Dist.
Taipei City
Taiwan
R.O.C.

View map

www.sc.com/tw

+886 227 166 261

Thailand

Standard Chartered Bank (Thai) PCL

140 Wireless Road Lumpini
Patumwan
Bangkok 10330
Thailand.

View map

www.sc.com/th

+66 2106 1000

Vietnam

Standard Chartered Bank (Vietnam) Ltd

Room 1810-1815
Level 18
Keangnam Hanoi Landmark Tower
Pham Hung Road
Me Tri Ward
Nam Tu Liem District
Hanoi
10000
Vietnam.

View map

www.sc.com/vn

+84 2493 680 00

Africa

Botswana

Standard Chartered House

5th Floor Standard House Building
The Mall
Queens Road
PO Box 496
Gaborone
Botswana.

View map

www.sc.com/bw

+267 361 5800

Côte d’Ivoire

Immeuble Fakhry

Standard Chartered Bank Cote d’Ivoire
23 Boulevard de la République
Abidjan 17
17 B.P. 1141
Cote d’Ivoire.

View map

www.sc.com/ci

+225 203 032 00

Egypt

Standard Chartered Bank – Representative Office

El Sheikha Fatma Street
City Stars Office Buildings
Star Capital 2 – 2nd Floor
Office 21/22
Heliopolis
Cairo.

View map

www.sc.com/eg

+202 248 011 50

Ghana

Head office

Standard Chartered Bank Building
6 John Evans Atta Mills High Street
P.O. Box 768
High Street
Accra
Ghana.

View map

www.sc.com/gh

+233 302 740 100

Kenya

Standard Chartered Chiromo

Number 48
Westlands Road
PO Box 30003 – 00100
Nairobi
Kenya.

View map

www.sc.com/ke

+254 203 293 900

Mauritius

Standard Chartered Bank, Mauritius

6th Floor
Standard Chartered Tower
19 Bank Street
72201 Cybercity Ebene
Mauritius

View map

www.sc.com/mu

+230 403 6500

Nigeria

Head office

142 Ahmadu Bello Way
Victoria Island
Lagos
Nigeria.

View map

www.sc.com/ng

+234 1 2368800

South Africa

Standard Chartered Bank, Johannesburg Branch

2nd Floor
115 West Street Sandton
2196 Gauteng
South Africa

View map

www.sc.com/za

+27 11 217 6600

Tanzania

International House

Standard Chartered
International House Building
Corner Garden Avenue
Ohio Street
P.O. Box 9011
Dar-es-Salaam

View map

www.sc.com/tz

+022 216 499 9

Uganda

Kampala

Standard Chartered Bank Building
5 Speke Road
PO Box 7111
Kampala
Uganda.

View map

www.sc.com/ug

+256 200 524 100

Zambia

Standard Chartered House

PO Box 32238
Cairo Road
Lusaka
10101
Zambia.

View map

www.sc.com/zm

+260 966 999 990

MENAP

Bahrain

Principal office

Building No. 180
Road 383
Block 315
Government Road
Manama. PO Box 29

View map

www.sc.com/bh

+973 172 236 36

Iraq

Standard Chartered Iraq

SCB Baghdad
East Karadah
Baghdad
Iraq

View map

www.sc.com/iq

+964 750 559 9022

Oman

Principal office

Super Plaza Building – 6th Floor Al Azaiba
Sultanate of Oman

View map

www.sc.com/om

+968 224773669

Pakistan

Standard Chartered Bank (Pakistan) Limited

P.O. Box No. 5556
I.I Chundrigar Road
Karachi 74000
Pakistan.

View map

www.sc.com/pk

+92 21 3245 0000

Qatar

Standard Chartered Bank, Qatar

Principal Office address: Burj Doha
Al Corniche Street PO Box 29 Doha State of Qatar

View map

www.sc.com/qa

+974 44658 555

Saudi Arabia (Al Olaya District)

Standard Chartered Bank Branch

Al Faisaliah Office Tower
Unit 88
16 Floor 7277 King Fahd – Al Olaya District Riyadh 12212-3333 Kingdom of Saudi Arabia PO Box 92224
Riyadh 11653
Saudi Arabia

View map

www.sc.com/sa-en/

+966 11 272 9333

Saudi Arabia

Principal office

Standard Chartered Capital 7th Floor
Al Faisalliah Tower King Fahad Street
PO Box No. 295522
Riyadh 11351
Kingdom of Saudi Arabia

View map

www.sc.com/sa/

+966 11 2888540

United Arab Emirates

Standard Chartered UAE

Standard Chartered Tower Downtown Dubai
P.O Box 999 Dubai
UAE

View map

www.sc.com/ae

+971 600 522 288

Europe

France

Standard Chartered Bank AG France Branch

32 Rue De Monceau
Paris 75008
France.

View map

www.sc.com/fr

+33 153 758 300

Germany

Standard Chartered Bank AG

Taunusanlage 16
60325 Frankfurt am Main
Deutschland/Germany.

View map

www.sc.com/de-en

+49 (0)69 770 750-0

Ireland

Pembroke Group Limited

32 Molesworth St
Dublin 2
D02 Y512
Ireland.

View map

www.sc.com/ie

+35 316 194 700

Jersey

Standard Chartered Bank Jersey Branch

Jersey Branch
PO Box 80
15 Castle Street
St Helier
Jersey JE4 8PT
Channel Islands. 

View map

www.sc.com/je

+44 1534 704 000

Poland

Standard Chartered Global Business Services

Sp. z o.o.
The Warsaw HUB
Rondo Daszyńskiego 2b 00-843 Warsaw
Poland.

View map

www.sc.com/pl-en/

+48 22 359 7000

Sweden

Standard Chartered Bank AG Sweden Branch

Södra Kungstornet
Kungsgatan 33
12th floor
111 56 Stockholm
Sweden.

View map

www.sc.com/se

+46 8 451 02 00

Türkiye

Standard Chartered Bank Türkiye

Buyukdere Cad. Yapi Kredi Plaza C Blok
Kat 15
Levent
Istanbul
34330
Türkiye.

View map

www.sc.com/tr

+90 212 339 37 00

United Kingdom

Standard Chartered Bank, HQ

1 Basinghall Avenue
London
EC2V 5DD
United Kingdom.

View map

www.sc.com/uk

+44 207 885 888 8

Americas

Argentina

Argentina rep office

Av. Leandro N. Alem 855 – 32nd Floor
Buenos Aires (C1001AAD)
Argentina.

View map

www.sc.com/ar

+54 11 3724 0000

Brazil

Brazil office

Avenida Brigadeiro Faria Lima
3600 – 7th floor
Sao Paulo
04538-132
Brazil.

View map

www.sc.com/br

+55 112 789 680 0

Colombia

Representative office

Carrera 7
71-52
Torre A Oficina
702 Bogota
Colombia.

View map

www.sc.com/co

+57 132 640 30

Falkland Islands

Standard Chartered Bank

Ross Road
Stanley
Falkland Islands
FIQQ 1ZZ.

View map

www.sc.com/fk

+ 500 222 20

United States

Standard Chartered Bank, USA

1095 Avenue of the Americas
New York
NY 10036.

View map

www.sc.com/us

+1 (212) 667 0700