Online Banking Notice

Please be aware of bogus communications or messages of various means/channels (e.g. phone calls, SMS, Whatsapp, emails, social media post, etc.)  purported to be from the Bank, citing account irregularities and requesting input of personal information or calling back a bogus hotline number quoted in the SMS messages to check the transactions. Please note that the Bank will not ask for personal information through pre-recorded messages. Do not disclose any personal information to suspicious calls. If in doubt, ask for the caller’s contact details and verify with the Bank or verify the hotline numbers with the Bank before calling. Should you suspect any information leakage in a bogus phone call or to a bogus bank hotline number, please contact our staff at (852)2886-8868 (press 2-6-0) or report to Police immediately.

You may, at any time and without charge, choose not to receive any of our future marketing communications by contacting our staff at (852)2886-8868 (press 2-6-0). You may also find the Bank’s hotline number in our contact us section here.

For more information, you may read the smart tips on the Hong Kong Monetary Authority (HKMA) website or watch the video from HKMA (Chinese only).

Please click here for the phishing websites message issued by the Hong Kong Police Force and HKAB.

Please click here for the smart tips against phishing emails, websites message and here for YouTube Channel referenced by HKMA.

Please be aware of suspicious emails and websites that attempts to get your banking information from you. Our Bank does not request customers’ personal information (including user names and passwords) by emails. Passwords, such as One-Time passwords, are also never requested by the Bank by phone. In addition, please be reminded that you should only log into Standard Chartered Online Banking through the Bank’s website www.sc.com/hk/and not through hyperlinks embedded in emails or third party websites.

If you have any queries on this, or you suspect you have received such email, please call our customer service hotline at (852)2886-8868 (2 6 0).

Please click here for more security tips.

With effect from 23 July 2011, Standard Chartered Online Banking will launch the “Transaction Password” as an additional authentication measure.

From that date, you may choose to set up your “Transaction Password” after logging in to Standard Chartered Online Banking. You will be required to enter your valid ATM Card Number and PIN, or your valid Phone Banking Card Number and TIN, when you set up your “Transaction Password”.

When you request for the following online services, you will be required to enter your valid “Transaction Password” and the “One-time Password”, which will be sent to your mobile phone number on our record:

1. Add Transfer Payee
2. Add Bill Payee (All bill except bills of Government & Statutory Organization and Public Utilities effective from 6 January 2012)
3. Update Personal Information

If your mobile phone number with us is not update, please provide us with your mobile phone number for receiving the “One-time Password” via SMS in future.

Should you have any enquiry, please call our Customer Services Hotline at (852)2886-8868.

With effect from 11 February 2012 (the “Effective Date”), eStatements may only be accessed through Standard Chartered Online. The option of receiving eStatements from your Designated Email Account will no longer be available. We will however continue to provide an email alert to your Designated Email Account when the eStatements are ready for you to access online. Kindly refer to the latest Terms & Conditions for eStatement Service and Client Terms which will become operative on the Effective Date.

In light of the above changes, you are advised to check your Designated Electronic Mail Account regularly and to save an electronic copy of eStatements on your computer device or print a hard copy for your future reference. You should also inform the Bank as soon as practicable upon any change in your Designated Electronic Mail Account.

If you continue to use the eStatement Service after the Effective Date, we will deem you to have agreed to the new changes. If you have any enquiries about the changes, please contact us at (852)2886-8868 (press 2-6-0).

To help differentiating whether a third-party service provider (TSP) is a partner of bank and those which are not, the Hong Kong Monetary Authority has published this video https://youtu.be/igHxqJGRXLI (available in Chinese only) listing various ways for the general public to be better informed of the bank & TSP Open API partnership.

In addition, for TSP partnership in Open API collaboration with bank, please visit https://axess.sc.com/partnerships?market=hk which shows the list of partnering third-party service providers (TSPs) and the corresponding specific products and services.

Please click the hyperlinks below for information on banking services in other languages:

Information in other languages available at the Hong Kong Association of Banks website 

Information in other languages available at the Hong Kong Monetary Authority website

Australia, Hong Kong, India, Ireland, Japan, Luxembourg, Mainland China, Malaysia, Philippine, Poland, Singapore, United Arab Emirates, United Kingdom, United States of America

Standard Chartered Bank (Hong Kong) Limited has adopted the CoP. This CoP aims to promote good banking practices by setting out the minimum standards that authorized institutions (AIs) should comply when making person-to-person telephone calls for marketing activities.

Standard Chartered’s Banking Services are easily accessible from anywhere you travel throughout the world, except in certain countries that are subject to international economic sanctions. Standard Chartered is committed to compliance with those sanctions. As such, we do not allow our products and services to be used directly or indirectly in Cuba, Iran, North Korea, Syria, Crimea and Sevastopol.

Please note that we have blocked usage of the following products and services in these countries:

1. Online & Mobile Digital Banking Services
2. Access to Contact Centres
3. ATM & Credit Card transactions

Access to Standard Chartered’s products & services will continue to be blocked for as long as you are in Cuba, Iran, North Korea, Syria, Crimea and Sevastopol. You can resume your use of these services when you are outside these countries.

The posting amount of a foreign currency transaction and the subsequent reversed /refunded transaction in whole may be different due to currency exchange rate fluctuations and handling fees charged by the relevant Card Associations (if any).