Straight2Bank
Looking for an answer on the following questions?
We’ll get the help you need on Help Centre.
Help centre also includes FAQs by products , popular forms and other useful tools and information.
Get in touch with us through the channels below
- Chat with us
- Call us
- Locate us
- Provide Feedback
- Report Fraud and Security issue
Chat with us
Our Online Assistants are here to help you anytime across multiple channels. Chat with us by clicking the icon at the bottom right corner on website or going to “Contact & Support” on SC Mobile App.
Virtual Assistant Stacy
Check your account balances, reward points after login1
General product and service information, like latest offer, ATM and branch location.
General enquiries, like what to do if your credit card is lost, how to update the address, etc.
Live Agent
Our Live Agent can chat with you through text chat for your enquiries and you can share images or documents with us. You can also leave your message with details and receive push notification2 once Live Agent has replied, and retrieve your post-login chat history anytime1.
myRM3
Interact with your Relationship Manager (RM) live via text chat or audio call, or co-browse information with your RM to facilitate your discussion4!
Call us
Get Help Immediately
Connect with Stacy, Virtual Assistant
Stacy provides round the clock assistance to your general banking and credit card enquires. Our Live Agent will be happy to assist you further.
Help Center
Check answers for frequently asked questions like credit card fee waiver request and credit card activation.
Call Us
Credit Card (24 Hours)
| Types of Enquiry | Phone number | Operating hours |
|---|---|---|
| Report Lost | (852)2886-6016 | Mon to Sun : 00:00 – 24:00 |
| Other Credit Cards | (852)2886-4111 | Mon to Sun : 00:00 – 24:00 |
Banking
| Segment | Phone number | Operating hours |
|---|---|---|
| Priority Banking | (852)2886-8866 | Mon to Sun : 00:00 – 24:00 |
| Premium Banking | (852)2886-8877 | Mon to Sun : 09:00 – 20:00 |
| Other Customers | (852)2886-8888 | Mon to Sun : 09:00 – 20:00 |
More hotline and hotline operation hours
| Securities | Phone number | Operating hours |
|---|---|---|
| Priority Banking | (852)2886-6000 | Mon to Fri: 09:00 – 17:30 (Except public holidays) |
| Premium Banking | (852)2886-7000 | Mon to Fri: 09:00 – 17:30 (Except public holidays) |
| Easy Banking / General Banking | (852)2886-8000 | Mon to Fri: 09:00 – 17:30 (Except public holidays) |
| Companies | Phone number | Operating hours |
|---|---|---|
| Business Banking | (852)2886-6988 | Mon to Fri: 09:00 – 18:00 Sat: 09:00 – 13:00 |
| Corporate, Commercial and Institutional Banking | (852)3843-8100 | Mon to Fri: 09:00 – 18:00 |
| Mortgage & Loan | Phone number | Operating hours |
|---|---|---|
| Mortgage | (852)2886-8863 | Mon to Sat: 09:00 – 20:00 |
| Personal Installment Loan | (852)3408-1628 | Mon to Fri: 10:00 – 19:00 |
| Credit Card Installment Credit Program | (852)2282-3322 | Mon to Fri: 09:00 – 19:00 |
Locate us
Use the branch locator to find the nearest branch or ATM
Branch Services
Account Opening & RM e-Appointment Service
Make an appointment at your preferred time & date with instant confirmation
Get a ticket before arriving at our branch for counter services to save waiting time, or you can save more time by perform the transaction digitally without going to branch!
Please tell us about your feedback
Please tell us about your feedback
ONLINE
Standard Chartered Bank (HK) Ltd,
Client Experience
GPO Box 21, Hong Kong
ㅤ
CLIENT FEEDBACK HOTLINE
Office Hours:
Monday to Friday from 9:00 a.m. to 5:30 p.m.
Saturday from 9:00 a.m. to 12:30 p.m.
GETTING BACK TO YOU
Your feedback will be followed up and acknowledged within 7 days upon receipt. In case we need to investigate further, our staff will endeavour to advise you of the outcome within 30 days. While we might need more time to attend to the matter in some occasions, we shall keep you informed.
ㅤ
IF YOU ARE NOT SATISFIED
In case, you are still not completely satisfied with our handling of your case, or if you have further relevant information for our assessment, please contact us again, we will reassess the case and respond to you per the above-mentioned procedures.
Despite our endeavour, if you are not entirely satisfied with our handling of your case, you have the right to refer the matter to the Complaint Processing Centre of the Hong Kong Monetary Authority (HKMA). For monetary disputes, you may refer your case to Financial Dispute Resolution Centre (FDRC).
COMMENTS MADE BY THIRD PARTY
To address the comments made by third party, we will contact the client directly in order to protect the privacy of clients.
Report Fraud and Security issue
Credit Card
If your card is lost or stolen, or your card and PIN has been disclosed to a third party, please contact us immediately. In just a few steps in Online Banking or SC Mobile, your compromised account can be blocked in real time, and a replacement card will be issued. Learn more
Debit Card or ATM Card
If your debit / ATM card is lost, stolen or has unauthorised transaction, please immediately block card via SC Mobile App/ Online Banking / hotline.
- Log in SC Mobile App and Select “Services” > “Deposits & Debit Cards” > “Cancel Debit / ATM Card”, or
- Log in Online Banking and select “Help and Services” > “Service Request” > “Card Management” > “Cancel Debit / ATM Card”
Instant Suspension of Online and Mobile Banking access
If you suspect your Online Banking / SC Mobile App account / Online Securities Trading / SC Equities account credential (including username and/or password) have been compromised, please call (852)2886-8862 to suspend your digital banking account immediately for protection.
When your account is deemed to be safe or recovered, please call our hotline (852)2886-8862 to unlock it.
Credit Card
If you do not recognize or feel suspicious about a Credit Card transaction, you can login to Online Banking or SC Mobile App to submit a transaction dispute request. Learn more
Debit Card
If you do not recognize or feel suspicious about a Debit Card transaction, you can submit transaction dispute request to us. Learn more
Recalling Fund from Fraud Transaction
From 9am to 9pm (Monday to Friday) / From 9am to 6pm (Saturday)
Chat with Live Agent. Learn more
Other hours
Please contact us immediately at (852)2886-8888.
Credit Card
As an additional security measure, you now have the option to place temporary blocks on your cards and resume usage when desired. Learn more
Debit Card or ATM Card
As an additional security measure, you now have the option to place temporary blocks on your cards and resume usage when desired.
All debit / ATM card functions, including online/offline transactions, mobile wallets, and ATM cash withdrawal will be suspended until you initiate an unblock.
- Login to SC Mobile App or Online Banking and go to Services > Deposit & Debit Cards for SC Mobile App or click Help & Service > Card Management for Online Banking
- Click Temporary Block/Unblock Debit / ATM Card and select the card(s) you wish to block/unblock.
Credit Card
You can instantly reset your credit card PIN via SC Mobile App. Learn more
Debit Card or ATM Card
You can use SC Mobile app and simply click “Services > Deposits & Debit Cards” and select “ATM Card PIN Change” (For ATM card) or “Multi-Currency Mastercard Debit Card number > Manage Card > PIN Change” (For Debit Card) to change and reset your Debit/ ATM PIN. If you are unable to use digital channel, please visit any of our branches to re-issue a new PIN.
Message Us
From 9am-9pm (Monday – Friday) / From 9am to 6pm (Saturday, Sunday & Public Holiday)
Chat with Live Agent. Learn more
Other hours
Online form for security issue reporting*
* Note: any requests submitted via this online form will NOT be processed immediately - we will respond to you on the next working day. Should you need to block / suspend your account immediately or any urgent assistance, please contact us by phone.
Call us
For any other doubt, please contact us immediately at (852)2886-8888 or visit any of our branches.
Remember, Standard Chartered will neither never request for your password or security information by phone call, email or SMS, nor do we notify anyone of account irregularities through pre-recorded voice messages. Also, we would not include hyperlinks in our communications (e.g. SMS or email) requesting you to log in to Online or Mobile Banking.
