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We are here to help

Contact Us

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Get in touch with us through the channels below

Chat with us

Email / Call us

Locate us

e-Ticketing Service

e-Appointment Service

Provide feedback

Chat with us

Our Online Assistants are here to help you anytime across multiple channels. Chat with us by clicking at the bottom right corner on the website or the SC Mobile app.

  • Virtual Assistant Stacy
      • Check your account balances, reward points and categorize your credit card spending after login1
      • General product and service information, like latest offer, ATM and branch location.
      • General enquiries, like what to do if your credit card is lost, how to update the address, etc.
  • Live Agent
      • Our Live Agent can chat with you and share images or documents for your enquiries. You can also leave your message and receive push notification2. once Live Agent has replied, and retrieve your chat history anytime.1
      • Learn more
  • My RM3
      • Interact with your Relationship Manager (RM) live via text chat or audio call, or co-browse information with your RM to facilitate your discussion4!
      • Learn more

Email / Call us

  • Tired of long waits?
    • If you are experiencing our hotline waiting time longer than usual, you may:

      • 1. get the information by browsing our Help Centre for most frequently asked questions,
      • 2. easily self-serve a wide range of credit card and banking services through our Online Banking or SC Mobile (Learn More),
      • 3. or email us as follows.
  • Email Us

Locate us

Use the branch locator to find the nearest branch or ATM

  • Locate us
    • Need to visit our branch?

      Use the branch locator to find the nearest branch or ATM.

e-Ticketing Service

Get a ticket before arriving at our branch for counter services to save waiting time,  or you can save more time by perform the transaction digitally without going to branch!

  • e-Ticketing Service
    • Use the e-ticketing service to get a ticket for branch counter service

e-Appointment Service

Meet with our staff at Exchange Square Branch from Monday to Friday 9:00am – 8:00pm upon appointment (Saturday: 9am to 1pm, excluding Public Holidays)

  • e-Appointment Service
    • Make an appointment with our Relationship Manager in video conference room or Relationship Executive (Account opening)

Provide feedback

Share with us your comments, compliments or feedback

  • Please tell us about your feedback
    • Standard Chartered Bank (HK) Ltd,
      Client Experience
      GPO Box 21, Hong Kong

    • (852)2886 6099

      Office Hours:
      Monday to Friday from 9:00 a.m. to 5:30 p.m.
      Saturday from 9:00 a.m. to 12:30 p.m.

      The Client Feedback Hotline was changed from 2282 6099 to 2886 6099 with effect on 2nd April 2022. (Remark: 2282 6099 would be retained till 30th September 2022)

      • Acknowledge receipt of your feedback;
      • Review your feedback and conduct investigation; and
      • Respond to the matters that you have raised.

      As for the comments conveyed by a third party, we will contact the client directly in order to protect the privacy of clients.

      Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future.


  1. Virtual Assistant Stacy and Chat with Live Agent post-login services are accessible after logging in via Online Banking.
  2. Client is required to turn on the push notifications in SC Mobile.
  3. My RM services are only applicable to Priority Private and selected Priority Banking clients, and are accessible after logging in via Online Banking or SC Mobile app (only for iPhone users).
  4. Client is required to install plug-in in Google Chrome to enable the screen sharing function.