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Contact us

Get in touch with us through the channels below

Chat with us

Our Online Assistants are here to help you anytime across multiple channels. Chat with us by clicking at the bottom right corner on the website or the SC Mobile app.

      • Check your account balances, reward points and categorize your credit card spending after login1
      • General product and service information, like latest offer, ATM and branch location.
      • General enquiries, like what to do if your credit card is lost, how to update the address, etc.
      • Our Live Agent can chat with you and share images or documents for your enquiries. You can also leave your message and receive push notification2. once Live Agent has replied, and retrieve your chat history anytime.1
      • Learn more
      • Interact with your Relationship Manager (RM) live via text chat or audio call, or co-browse information with your RM to facilitate your discussion4!
      • Learn more

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Locate us

Use the branch locator to find the nearest branch or ATM

    • Need to visit our branch?

      Use the branch locator to find the nearest branch or ATM.

       

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    • Standard Chartered Bank (HK) Ltd,
      Client Experience
      GPO Box 21, Hong Kong

    • (852) 2282-6099

      Office Hours:
      Monday to Friday from 9:00 a.m. to 5:30 p.m.
      Saturday from 9:00 a.m. to 12:30 p.m.

      • Acknowledge receipt of your feedback;
      • Review your feedback and conduct investigation; and
      • Respond to the matters that you have raised.

      As for the comments conveyed by a third party, we will contact the client directly in order to protect the privacy of clients.

      Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future.

Remarks

  1. Virtual Assistant Stacy and Chat with Live Agent post-login services are accessible after logging in via Online Banking.
  2. Client is required to turn on the push notifications in SC Mobile.
  3. My RM services are only applicable to Priority Private and selected Priority Banking clients, and are accessible after logging in via Online Banking or SC Mobile app (only for iPhone users).
  4. Client is required to install plug-in in Google Chrome to enable the screen sharing function.