Locate us

Branches and ATMs

Call us

24-hour Card Lost Hotline:

(852) 2282 1533

Standard Chartered Credit Card 24-hour Customer Service Hotline:

(852) 2886-4111

Standard Chartered Banking Service Hotline (Including ATM card):

(852) 2886-8888

MANHATTAN Card 24-hour Customer Service Hotline:

(852) 2881-0888

Standard Chartered Business Banking Services Hotline:

(852) 2886-6988

Standard Chartered Commercial Banking Dedicated Hotline:

(852) 3146-7499

Standard Chartered Corporate and Institutional Banking Dedicated Hotline:

(852) 3146-7499

Securities Services Hotline:
Priority Banking:
Premium Banking:
Easy Banking/ General Banking:
General Enquiry Hotline:


Standard Chartered mortgage loan or services hotline:

(852) 2886 8863

Chat with us

Chat with Stacy

Prefer to text message? Let Stacy help you with your banking questions.

Chat with Stacy from our website at the bottom right corner or the SC Mobile app on your welcome screen in English or Chinese today.

Write to us

Standard Chartered Bank (HK) Ltd,
GPO Box 21, Hong Kong

Make an enquiry

Get in touch

Provide feedback

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

If you have any feedback as to how we can serve your better, we would be pleased to hear from you. You are welcome to contact our staff at any of the branches, by Phone Banking or via Online. At your choice, you may also contact us through the following channels:

  • Online:

    Get in touch

  • Facsimile:
    (852) 2535 4282

  • Client Feedback Hotline:
    (852) 2282 6099
    Office Hours:
    Monday to Friday from 9:00 a.m. to 5:30 p.m.
    Saturday from 9:00 a.m. to 12:30 p.m.

    This service is not available on Sundays and Public Holidays

  • Mail:
    Standard Chartered Bank (HK) Ltd,
    Client Experience
    GPO Box 21, Hong Kong

Once your feedback is received, we will follow up and:

  • Acknowledge receipt of your feedback;
  • Review your feedback and conduct investigation; and
  • Respond to the matters that you have raised.

As for the comments conveyed by a third party, we will contact the client directly in order to protect the privacy of clients.

Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future.