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The hyperlink is provided for your convenience and presented for information purposes only. The provision of the hyperlink does not constitute endorsement, recommendation, approval, warranty or representation, express or implied, by the Bank of any third party or the hypertext link, product, service or information contained or available therein.

The Bank does not have any control (editorial or otherwise) over the linked third party website and is not in any way responsible for the contents available therein. You use or follow this link at your own risk. To the extent permissible by law, the Bank shall not be responsible for any damage or losses incurred or suffered by you arising out of or in connection with your use of the link.

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Get in touch with us through the channels below

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Chat with us

Our Online Assistants are here to help you anytime across multiple channels. Chat with us by clicking the icon at the bottom right corner on website or going to “Contact & Support” on SC Mobile App.

  • Virtual Assistant Stacy
      • Check your account balances, reward points after login1
      • General product and service information, like latest offer, ATM and branch location.
      • General enquiries, like what to do if your credit card is lost, how to update the address, etc.
  • Live Agent
      • Our Live Agent can chat with you through text chat for your enquiries and you can share images or documents with us. You can also leave your message with details and receive push notification2 once Live Agent has replied, and retrieve your post-login chat history anytime1.
      • Learn more
  • myRM3
      • Interact with your Relationship Manager (RM) live via text chat or audio call, or co-browse information with your RM to facilitate your discussion4!
      • Learn more

Call us

  • Get Help Immediately
    • Connect with Stacy, Virtual Assistant

      Stacy provides round the clock assistance to your general banking and credit card enquires. Our customer service representative will be happy to assist you further.

    • Help Center

      Check answers for frequently asked questions like credit card fee waiver request and credit card activation.

Locate us

Use the branch locator to find the nearest branch or ATM

  • Locate us
    • Need to visit our branch?

      Use the branch locator to find the nearest branch or ATM.

  • Branch Services
    • Account Opening & RM e-Appointment Service

      Make an appointment at your preferred time & date with instant confirmation

      ​e-Ticketing Service

      Get a ticket before arriving at our branch for counter services to save waiting time, or you can save more time by perform the transaction digitally without going to branch!

Provide Feedback

  • Please tell us about your feedback
    • MAIL

      Standard Chartered Bank (HK) Ltd,
      Client Experience
      GPO Box 21, Hong Kong



      Office Hours:
      Monday to Friday from 9:00 a.m. to 5:30 p.m.
      Saturday from 9:00 a.m. to 12:30 p.m.


      Your feedback will be followed up and acknowledged within 7 days upon receipt. In case we need to investigate further, our staff will endeavour to advise you of the outcome within 30 days. While we might need more time to attend to the matter in some occasions, we shall keep you informed.


      In case, you are still not completely satisfied with our handling of your case, or if you have further relevant information for our assessment, please contact us again, we will reassess the case and respond to you per the above-mentioned procedures.


      Despite our endeavour, if you are not entirely satisfied with our handling of your case, you have the right to refer the matter to the Complaint Processing Centre of the Hong Kong Monetary Authority (HKMA). For monetary disputes, you may refer your case to Financial Dispute Resolution Centre (FDRC).



      To address the comments made by third party, we will contact the client directly in order to protect the privacy of clients.


  1. Virtual Assistant Stacy and Chat with Live Agent post-login services are accessible after logging in via Online Banking or SC Mobile App.
  2. Client is required to turn on the push notifications in SC Mobile App.
  3. myRM services are only applicable to selected Priority Private and Priority Banking clients.
  4. Client is required to install plug-in in Google Chrome to enable the screen sharing function.