Online Price Guarantee Terms and Conditions

  1. From 9 October 2017 to 8 October 2018, Spree Credit Cardholder who buys a Covered Item from the Internet and pays for it using the Spree Credit Card ("Credit Card") and within 30 calendar days of the date of purchase, finds the exact item being offered at a lower price on another website, AXA will reimburse 50% of the price difference up to S$250 per Covered Item to the Cardholder, provided always that:

    1. The minimum price difference between the Purchase Price paid for the Covered Item and the lower price of the same exact item found on another website is S$50.
    2. Our maximum liability per Cardholder / Cardholders for the Period of Insurance is S$1,000.

    For the purpose of clarity, "Covered Item" refers to any retail product that is purchased new from the Internet for personal use or given as a gift and paid for entirely with the Credit Card at the point of purchase and is not an excluded item identified in Section 3.
  2. Coverage Conditions

  3. The Covered Item must be paid entirely with the Credit Card.
    1. The item with the lower price must be exactly the same as the Covered Item that the Cardholder / Cardholders has bought, including its size, make and model number and produced by the same manufacturer, attachments and accessories.
    2. The item with the lower price must be discovered from the Internet within 30 days of the date of purchase of the Covered Item as indicated on the Credit Card receipt.
    3. The online advertisement of the item with the lower price must be printed on the same day of discovery and submitted as proof of loss at the point of claim. The printed advertisement must show the date it is printed, merchant's Internet address, the advertised price and details of the item, including the make and model number and the manufacturer.
    4. The price difference must not include any applicable taxes, storage, shipping, handling and postage charges.
    5. Where the Covered Item is purchased in a foreign currency from the online store, the item with the lower price on another website must also be published in that same foreign currency, notwithstanding the amount reflected in the Credit Card statement is in Singapore dollars.
    6. A Covered Item that the Cardholder / Cardholders buys as gift is covered under the Policy. In the event a price difference is discovered, only the Cardholder / Cardholders, not the recipient of the gift, shall be entitled to a claim under this Policy.
  4. What Is Not Covered

  5. AXA are not liable for any claims resulting from:
    1. Price difference due to rebates, special offers, bulk purchase (of more than 3 exact items) or offered as part of a special deal involving other items or benefits (eg buy one get one free).
    2. Price difference due to sales tax, storage, shipping, handling, postage, insurance, and transportation costs
    3. Price difference due to foreign exchange rates.
    4. Price difference that is conditional on cash payment.
    5. Price difference due to employee discounts or any retailer membership or rewards program.
    6. The items listed below:
      1. Consumable and perishable items including liquor, household products, medication, fuel and cosmetics.
      2. Jewelry (does not include watches), one of a kind items and articles made of or containing gold or other precious metals or precious stones.
      3. Handheld communication devices (including mobile phones, PDAs or laptops) software and digital downloads including music, movies, books and mobile apps.
      4. Any electrical appliances except when the online purchase is made in Singapore and compared against an online retailer in Singapore.
      5. Antiques, collectibles, art or any used, recycled or previously owned items.
      6. Negotiable instruments, traveler checks, precious coins or stamps, trading cards and tickets of any kind.
      7. Motorised vehicles including their motors, equipment or accessories.
      8. Services of any kind including hotel room bookings, travel tickets and tour packages.
      9. Items purchased for resale, professional or commercial use.
      10. Items purchased from Internet auction sites.
      11. Items purchased prior to the commencement date of the Policy.
      12. Items that are prohibited in Singapore.
  6. Filing A Claim

  7. In the event of an occurrence that may lead to a claim under this Policy, the Cardholder / Cardholders must do the following:

    1. Give written notice of the claim to us immediately, in any case, not later than 24 hours upon discovery of a cheaper price of the same item on another website.

    2. Submit the following documentation as proof of loss to us no later than 7 days of claim notification:
      • The completed and signed Claim Form which is obtainable from the AXA website.
      • The Credit Card statement showing the entire Purchase Price.
      • The original Credit Card receipt as evidence of the Purchase Price and the original warranty for the item, if any.
      • Details of the merchant's Internet address that advertises the item with the lower price, their Business Registration No and Customer Service telephone number.
      • A printed version of the online advertisement must show date of advertisement and details of the item with the lower price, including the make and model number and the advertised price.
  8. General Conditions

  9. The following conditions apply over and above the "Coverage Conditions" set out under Section 2 of this Policy.

    1. Due Diligence
      The Cardholder / Cardholders shall observe, comply and fulfill the terms, conditions and exclusions of the Policy in so far as they relate to anything to be done or complied with. If the Cardholder / Cardholders fails to observe, comply or fulfill any of the terms, provisions, conditions and exclusions of the Policy, We are not liable to make any payment under the Policy.

    2. Fraud
      Any fraud, mis-statement or concealment in respect of this insurance or of any claim hereunder shall render the Policy null and void and any benefit due hereunder shall be or become forfeited.

    3. Other Insurance
      If the Cardholder / Cardholders is entitled to make a claim under another insurance policy in respect of the same loss as the claim under this Policy, then we will be liable only for the amount of the price difference in excess of the amount covered under such other insurance, and subject to the terms, conditions and exclusions as set out in this Policy.

    4. Payment of Benefits
      In the event of a claim payment, the benefit will be paid directly to the Credit Card account of the Cardholder / Cardholders.

      For claims incurred in a foreign currency, we will convert the amount into Singapore dollars at the exchange rate to be determined by us at our sole discretion on the date of occurrence.
  10. General Exclusions

    The following exclusions apply over and above "What is not covered" set out under point 3 of the Terms and Conditions.

    1. Consequential Loss
      We do not pay for consequential or incidental loss or damage of any kind.

    2. Sanction & Limitations Clause
      Under no circumstances shall this insurance contract be deemed to provide cover and no liability be incurred to pay any claim or provide any benefit hereunder to the extent that the provision of such cover, payment of such claim or provision of such benefit would expose us to any sanction, prohibition, or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom, United States of America or Singapore.

    Online Price Guarantee

  1. What is Online Price Guarantee?
    Online Price Guarantee allows you to get refund of 50% of the price difference if you find a lower price for the same item within 30 days of purchase. Jointly brought to you by Standard Chartered and AXA Insurance Singapore.

  2. I found the same item that I've bought in another website at a lower price. What is the refund that I can receive?
    You can claim a refund of 50% of the price difference within 30 days of purchase if you have made a full purchase via your Spree Credit Card. The price difference has to be at least $50 and not more than $250. Do take note that other costs like shipping, tax, currency exchange rate or delivery are not included in the price difference.

  3. Where should I submit my claims?
    Submit via this link and fill up the online form.

  4. What are the documents required to submit for claims?
    You would need to submit your credit card statement, proof of purchase (receipt or confirmation email with price quoted), and proof of price difference (screen shot of webpage with lower price and URL).

  5. Why is the claim submitted via a Fire/ Property document?
    As part of AXA Insurance protocol, the Fire/Property document is required for this claim. You would be required to fill in your policy number, the personal information section and upload the documents online.

  6. What are the items that are not covered?
    In situations where the price difference between the Purchase Price and the Lower Price arose as a direct consequence of any one or more of the following:
    1. any rebates, special offers, discounts from bulk purchases (of more than 3 exact items) or offered as part of a special deal involving other free items or valuable benefits (e.g. buy-one-get-one-free deal);
    2. any sales tax, storage, shipping, handling, postage, insurance, and transportation costs;
    3. any foreign exchange rates;
    4. any conditions imposed on mode of payment, e.g. cash payment;
    5. any employee discounts or any retailer membership or rewards programs; or

    And, if the Covered Item comprises any one or more of the following:

    1. consumable and perishable items, including liquor, household products, medication, fuel and cosmetics;
    2. jewellery (excluding watches), one-of-a-kind items and articles made of or containing gold or other precious metals or precious stones;
    3. handheld communication devices (including mobile phones, PDAs or laptops), software and digital downloads including music, movies, books and mobile applications;
    4. electrical appliances except when the online purchase is made in Singapore and compared against an online retailer in Singapore;
    5. antiques, collectibles, art or any used, recycled or previously owned items;
    6. negotiable instruments, traveler checks, precious coins or stamps, trading cards and tickets of any kind;
    7. motorised vehicles including their motors, equipment or accessories;
    8. services of any kind including hotel room bookings, travel tickets and tour packages;
    9. items purchased for resale, professional or commercial use;
    10. items purchased from Internet auction sites;
    11. items purchased prior to the commencement date of the Policy; or
    12. items that are prohibited in Singapore.

  7. How do I check the status of my claims?
    You may contact AXA at 1800-880 4888 or CST@axa.com.sg if you would like to find out more about your claims.

Dispute with Online Merchants

If You suffer financial loss arising directly from a dispute with an Online Merchant over any a Non-compliant Item that You purchased over the internet, We will indemnify You for Your loss.

We will, at Our option:

  1. pay You an amount not exceeding the Purchase Price in cash;
  2. repair the Non-compliant Item; or
  3. replace the Non-compliant Item with one of similar type (the value of which shall not exceed the original Eligible Item).

Our maximum liability is S$500 per Eligible Item. Where an Eligible Item consists of parts in a pair or set, We will not pay more than the value of that particular part(s) that is damaged, different or incomplete.

Provided that:

  1. The Specified Event occurred on the internet during the Period of Insurance;

  2. You notify the Online Merchant in writing within three (3) business days of (i) the date that the Eligible Item is to be delivered or (ii) the actual date that You received the Non-compliant Item. Your written notification must contain the following information:
    • Description of the Eligible Item (e.g. product name/code, colour, size)
    • Invoice/Order No and Purchase Price
    • Description of the dispute supported by photographs
    • Stipulated date of delivery and/or date of receipt

  3. If the Online Merchant does not remedy Your loss after thirty (30) business days from Your written notification:
    • You must contact AAS within 24 hours to file a claim;
    • You are to make a police report within 24 hours if there is no response from the Online Merchant to Your written notification; and
    • You provide evidence of purchase, payment or receipt of the Non-compliant Items (eg. Photographs).

  4. You will surrender the Non-compliant Item(s) to Us and assign the legal rights to Us to recover from the parties responsible for the amounts We have paid.

    What We will not cover under this Section

    In addition to the General Exclusions, We will also not pay any claim in respect of:

    1. Any delivery charges, custom or sales taxes.
    2. Disputes concerning Purchase Price.
    3. Illegal or unlicensed goods e.g. weapons.
    4. Items not deliverable by standard postal or courier service or a freight forwarder.
    5. Confiscation by customs, strike or adverse weather conditions.
    6. Inherent product defects including defective design, faulty workmanship or manufacturing faults.
    7. Wear and tear (eg scratches, corrosion, stains, or dents to the surface of the item which does not affect how it works), fungus, atmospheric conditions, insect infestation, process of dyeing and mechanical or electrical breakdown.
    8. The following are not considered Eligible Items under this Policy and are excluded from cover:
      • Cash, bullion, negotiable instruments, or vouchers/tickets of any kind;
      • Collectible stamps or coins, documents of any kind;
      • Computer software, any data on tapes or discs;
      • Jewellery and fragile items such as glassware, porcelain;
      • Consumable or perishable goods, live plants or animals;
      • Second-hand items or antiques;
      • Musical instruments;
      • Electronic equipment including computers and the peripherals, camera equipment or anything that runs on batteries or electricity;
      • Items acquired for re-sale and commercial use;
      • Items bought from internet auction sites;
      • Services of any nature.

Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

Proceed