Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving sc.com/sg and entering a website operated by other parties.

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/sg


Proceed to third party website
Sg security notice masthead

Cybersecurity

Stay safe when you bank online

Banking with peace of mind

Be a smart digital user! While you are enjoying the convenience of banking online, you also need to be careful and adopt good security habits to protect your bank accounts and information. A better and safer banking experience starts with you! Cultivate a good security habit to stay vigilant and safeguard your bank accounts and information.

Tips for a safer Digital Banking experience

Keep your apps updated and log out regularly

  • Our tips for you:

      • Start by regularly updating the apps and anti-virus software on your mobile phones, tablets and laptops.
      • Download the SC Mobile app from Google Play or the App Store– never from third-party sites.
      • When making a transaction, remember to double check the details before you press the submit button.
      • Always log out of the SC Mobile app or Online Banking session after use and never leave it running in the background.

Keep your passwords secure

  • Our tips for you:

      • When logging in to Online or Mobile Banking, safeguard your login details by keeping them away from prying eyes.
      • Don’t store your username, password or account number on your mobile phone or ibanking site. Clear your browser cache regularly
      • ​Ensure your bank account password is unique from your other passwords and maintain a strong password
      • Never share your banking login details or One-time PIN (OTPs) with anyone.

Beware of what you share

  • Our tips for you:

      • Start by regularly updating the apps and anti-virus software on your mobile phones, tablets and laptops.
      • Download the SC Mobile app from Google Play or the App Store– never from third-party sites.
      • When making a transaction, remember to double check your details before you click submit.
      • Always log out of the SC Mobile app or Online Banking session after use and never leave it running in the background.

Don’t be a victim of cyber crimes and threats!

Cybersecurity

Weak passwords

Why do I need a strong password?

Cyber criminals comb the internet and social media to find your personal information. So ensure you have a strong password to deter them. Weak passwords are uncomplicated and commonly used, for instance 12345678, or associated with your personal data, such as names or birthdays. As a matter of fact, it only takes a fraction of a millisecond to crack an uncomplicated 7-character password1.

How you can secure your personal information

  • Do not use the same password for multiple sites or accounts. Ensure the password used for your Standard Chartered banking account is unique from your online and social networking accounts.
  • Keep all passwords safe and confidential. Standard Chartered may verify the number of accounts you have, but we will never request your login credentials, whether by phone, email or text.
  • Strengthen your password by using a combination of upper and lower case characters, numbers and special characters. Likewise, a 12-character password is significantly stronger than 7 characters.
  • You are encouraged to memorise your banking password. Never write it down or store it on your devices. Additionally, make it a point to update your password regularly. Change the password immediately if you think it has been compromised.

Back to top>>

Why do I need a strong password?

Cyber criminals comb the internet and social media to find your personal information. So ensure you have a strong password to deter them. Weak passwords are uncomplicated and commonly used, for instance 12345678, or associated with your personal data, such as names or birthdays. As a matter of fact, it only takes a fraction of a millisecond to crack an uncomplicated 7-character password1.

How you can secure your personal information

  • Do not use the same password for multiple sites or accounts. Ensure the password used for your Standard Chartered banking account is unique from your online and social networking accounts.
  • Keep all passwords safe and confidential. Standard Chartered may verify the number of accounts you have, but we will never request your login credentials, whether by phone, email or text.
  • Strengthen your password by using a combination of upper and lower case characters, numbers and special characters. Likewise, a 12-character password is significantly stronger than 7 characters.
  • Memorise your banking password. Never write it down or store it on your devices. Additionally, make it a point to update your password regularly. Change the password immediately if you think it has been compromised.

Back to top>>

Phishing

What is phishing?

Phishing is a cyber crime where fraudsters try to obtain your personal information by email, messaging apps, SMS (also known as smishing) or phone (also known as vishing). This information can be used for identity theft, payment scams and credit card fraud as well as many other forms of cybercrime. Malicious links or attachments are often included in phishing and vishing messages, designed to steal your information or infect your system with malware (malicious software).

Bank safely with us

Phishing messages may appear as though they originated from the Bank. They may include our logo, mimic our electronic mailers or even get sent from our SCB phone number. Look carefully at the sender’s address for lookalike domains e.g. john@standardchartd.com or check the contact number listed against the bank’s hotline.

  • Fraudsters can send you fake bank account statements, overdraft notices or loan cancellations. Never respond to unsolicited emails, messages or phone calls. To access our banking services, visit our official website at https://www.sc.com/sg/.

For mobile banking, update your SC Mobile app and phone’s OS regularly to ensure your security is always up to date.

  • If you need to change your password, use our Online Banking login webpage. Never click on hyperlinks or download attachments in unsolicited emails or texts. Our official domains include sc.com, m.sc.com and retail.sc.com.
  • Standard Chartered will never ask you for your access code, one-time password (OTP) or credit card number. This is private information and you should never reveal these details to anyone.

Beware of unexpected prizes in fake Standard Chartered lucky draws. Fraudsters may demand a token sum from you or insist you reveal your personal information in order to win. When in doubt, always call our official hotline at +65 747 7000 to verify the requestor’s authenticity

Back to top>>

What is phishing?

Phishing is a cyber crime where fraudsters try to obtain your personal information by email, messaging apps, SMS (also known as smishing) or phone (also known as vishing). This information can be used for identity theft, payment scams and credit card fraud as well as many other forms of cybercrime. Malicious links or attachments are often included in phishing and vishing messages, designed to steal your information or infect your system with malware (malicious software).

Bank safely with us

Phishing messages may appear as though they originated from the Bank. They may include our logo, mimic our electronic mailers or even get sent from our SCB phone number. Look carefully at the sender’s address for lookalike domains e.g. john@standardchartd.com or check the contact number listed against the bank’s hotline.

  • Fraudsters can send you fake bank account statements, overdraft notices or loan cancellations. Never respond to unsolicited emails, messages or phone calls. To access our banking services, visit our official website at https://www.sc.com/sg/.
    For mobile banking, update your SC Mobile app and phone’s OS regularly to ensure your security is always up to date.
  • If you need to change your password, use our Online Banking login webpage. Never click on hyperlinks or download attachments in unsolicited emails or texts. Our official domains include sc.com, m.sc.com and retail.sc.com.
  • Standard Chartered will never ask you for your access code, one-time password (OTP) or credit card number. This is private information and you should never reveal these details to anyone.

Beware of unexpected prizes in fake Standard Chartered lucky draws. Fraudsters may demand a token sum from you or insist you reveal your personal information in order to win. When in doubt, always call our official hotline at +65 747 7000 to verify the requestor’s authenticity.

Back to top>>

Social Engineering threats

Security risks on social media

Cyber criminals often use social networks to gather your personal information. This helps them craft convincing phishing texts or emails, designed to steal your identity or takeover your social and banking accounts.

Practice safe social networking
Be mindful of what you are sharing online as some of this information can be used to steal your identity. This includes your date of birth, address or phone number.

  • Beware of cyber criminals who use a fake identity to start a relationship with you, this is known as catfishing. Their aim is to scam you of your money once they have earned your trust. Tell-tale signs include a reluctance to meet up in person or a lack of friends on their social networking account.
  • Keep potential fraud and spam out of your regular email inbox by creating a separate email account for social networking purposes. Never click on hyperlinks or download attachments in unsolicited emails.
  • Further protect your account by using a unique password for each of your social networking profiles. Ensure it doesn’t match the password used for your Standard Chartered bank account.
  • Keep your social networking accounts private and restrict them to friends and family only. This makes it harder for cyber criminals to monitor your online activities on these platforms.

Back to top>>

Security risks on social media

Cyber criminals often use social networks to gather your personal information. This helps them craft convincing phishing texts or emails, designed to steal your identity or takeover your social and banking accounts.

Practice safe social networking
Be mindful of what you are sharing online as some of this information can be used to steal your identity. This includes your date of birth, address or phone number.

  • Beware of cyber criminals who use a fake identity to start a relationship with you, this is known as catfishing. Their aim is to scam you of your money once they have earned your trust. Tell-tale signs include a reluctance to meet up in person or a lack of friends on their social networking account.
  • Keep potential fraud and spam out of your regular email inbox by creating a separate email account for social networking purposes. Never click on hyperlinks or download attachments in unsolicited emails.
  • Further protect your account by using a unique password for each of your social networking profiles. Ensure it doesn’t match the password used for your Standard Chartered bank account.
  • Keep your social networking accounts private and restrict them to friends and family only. This makes it harder for cyber criminals to monitor your online activities on these platforms.

Back to top>>

Mobile device threats

Why you need to secure your mobile device

Mobile devices are not immune to security threats. Installing a malicious app or clicking on a phishing link, for example, can provide cyber criminals with a back door to your mobile device and sensitive data.

Bank safely with us

Protect your phone and banking information by following these tips.

  • Download SC Mobile App from Google Play or the App Store. Never download the app from third-party or unknown sites.
  • Always log out from SC Mobile App after use, and never leave it running in the background especially after you have signed in.
  • Do not store your passwords, access codes or account numbers on your mobile phone. Cyber criminals can steal this information if your device is hacked or stolen.
  • Never use a ‘jailbroken’ (iOS) or ‘rooted’ (Android) device for your banking transactions. They make it easier for hackers to access and manipulate your phone’s operating system.
  • Malicious links or attachments in phishing messages are designed to steal your banking details or infect your mobile device. Never click on hyperlinks or download attachments in unsolicited emails or texts.
  • Ensure your phone’s operating system is updated regularly to fix any security gaps. Cyber criminals can exploit any software vulnerabilities to access your phone without your knowledge.

Back to top>>

Why you need to secure your mobile device

Mobile devices are not immune to security threats. Installing a malicious app or clicking on a phishing link, for example, can provide cyber criminals with a back door to your mobile device and sensitive data.

Bank safely with us

Protect your phone and banking information by following these tips.

  • Download SC Mobile App from Google Play or the App Store. Never download the app from third-party or unknown sites.
  • Always log out from SC Mobile App after use, and never leave it running in the background especially after you have signed in.
  • Do not store your passwords, access codes or account numbers on your mobile phone. Cyber criminals can steal this information if your device is hacked or stolen.
  • Never use a ‘jailbroken’ (iOS) or ‘rooted’ (Android) device for your banking transactions. They make it easier for hackers to access and manipulate your phone’s operating system.
  • Malicious links or attachments in phishing messages are designed to steal your banking details or infect your mobile device. Never click on hyperlinks or download attachments in unsolicited emails or texts.
  • Ensure your phone’s operating system is updated regularly to fix any security gaps. Cyber criminals can exploit any software vulnerabilities to access your phone without your knowledge.

Back to top>>

Looks suspicious? Make sure you reach out to us!

If you suspect any unauthorized access or transactions have been made to your account, please close the mobile app or web browser and contact us immediately at +65 747 7000

Remember, Standard Chartered will never request for your password or security information by phone call, email or SMS.