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Have a question? We are always ready to help.

Get the answers to your banking needs in the following ways

Digital Services

We offer a wide range of transactions and services for your accounts via  Standard Chartered Mobile App  and  Online Banking  . Login today!

  • Features

    • – Check your account information

      – Perform funds transfers immediately, using FAST or PayNow

      – Pay your outstanding bills

      – Apply for a new account

      – View the status of your service request

  • Online requests

    • – Activate card and set PIN

      – Change card PIN

      – Cheque book request

      – Closure of CashOne/ credit card instalment loan

      – Credit balance refund

      – Credit card cancellation

      – Replace card

      – Report lost/ stolen card

      – Update profile details

Talk to Us

  • Call

    • Personal Banking

      (+65) 6747 7000

      (24-hour)

      Priority Banking

      (+65) 6846 8000

      (24-hour)

      Business Banking

      (+65) 6743 3000

      (Monday to Friday, 9am to 6pm)

      Commercial Banking

      (+65) 6245 8811

      (Monday to Friday, 9am to 6pm)

      Corporate and Institutional Banking

      (+65) 6876 0888

      (Monday to Friday, 9am to 6pm)

  • Chat

    • Use our live chat message service by selecting the floating icon at the bottom right of this page.

      This chat service is available from Monday to Sunday (including public holidays), 8am to 8pm.

Visit us

  • Automated Teller Machine (ATM) services

    • – Cash withdrawal

      – Balance inquiry

      – PIN change

      – Fund transfer (Own account only)

      – Last four transaction inquiry

      – Cheque book request

      – Statement request

  • Cash Deposit Machine (CDM) services

    • – Cash deposit

      – Credit card repayment

      – Balance inquiry

Compliments & Complaints

  • Tell us your experience

    • At Standard Chartered, your feedback matters to us.

           

      If you would like to share your feedback you can email us securely via Online Banking or the Standard Chartered Mobile App in a few simple steps:

      Via Online Banking Via SC Mobile App
      1. Log in to your Online Banking  account. 1. Log in to the SC Mobile App.
      2. Click on your name at the top-right of the page, and select ‘Mailbox’ from the drop-down menu. 2. Click on the drop-down menu at the top-left of the screen.
      3. Follow the instructions to authenticate your login via the SC Mobile App or generate an offline PIN. 3. Click on ‘Inbox’ and select the ‘Secure Mail’ tab.
      4. Click on ‘Compose Message’ to submit your secure message. 4. Click on the icon at the top-right of the screen and compose your secure message.
    • We are committed to providing the best banking experience for all our clients and will do everything we can to ensure your concerns are addressed.

         

      Alternative Dispute Resolution Scheme

         

      If, despite our best efforts, you remain dissatisfied with our resolution to your complaint, you may seek further assistance from The Financial Industry Disputes Resolution Centre (FIDReC). FIDReC is an independent Alternative Dispute Resolution centre.

          

      You may visit their website for more information about them and their dispute resolution process.