Credit Card Cancellation - Standard Chartered Singapore

How to request for a credit card cancellation?

Raise a request for credit card closure through our online channels

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Step 1

Under Services tab, select "Cancel Card".
Step 2

Select your reason for cancelling the card.
Step 3

Select the card(s) you wish to cancel.
Step 4

Review the details.
Step 5

Submit your request. We will send you an email and SMS when the request is completed.

Other Service Requests

Credit Balance Refund

Overpaid your credit card bill? Raise a request for refund with a few simple steps.

Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

Card Replacement

Damaged your cards? Raise a request for a card replacement.

Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

Card PIN Change

Forgot your ATM, Debit or Credit Card PIN? Reset it on the spot.

Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

Status Enquiry

Track the status of your service request here.

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FAQs

How do I check my request status?

You may check the status by going to the ‘Status’ tab under Help & Services on both Online Banking and Standard Chartered Mobile.

How long will the status of my service request(s) be displayed?

Your “Active” request(s) will be displayed till the status is updated to “Completed”. Your “Completed” request(s) will be displayed for 90 days.

Will I be alerted when the request is completed?

You will receive an SMS and email when the request is completed.

Am I able to cancel multiple cards in a single request?

Yes, you may cancel multiple cards in a single request.

Am I able to submit multiple requests?

Yes, you may submit multiple requests on different credit cards.

If I have a debit or credit balance for the card that I would like to cancel, am I able to submit the request?

You will be able to submit a card cancellation request for a card with credit balance. You should receive a call from the Bank to confirm your request for card cancellation and you will be advised on the handling of your credit balance accordingly.

You will not be able to put through a card cancellation request for a card with debit balance. You will need to pay off your outstanding balances before submitting the cancellation request.

How long will it take for the request to be approved?

It will take up to 3 working days for the request to be completed.