How to update my profile details?
How to update my profile details?
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FAQs
You will receive an SMS or email when the request is completed.
Profile details
- Date of Birth
- City of Birth
- Country of Birth
- Nationality
- Marital Status
- Qualifications
Identity details
- NRIC
- Passport No.
- Passport Expiry Date
Contact details
- Email Address
- Local Mobile Number
- Overseas Mobile Number
- Local Home Number
- Local Office Number
Address details
- Residential Address
- Alternate Address
- Office Address
- Mailing Address
Tax Residence Information
- Tax Residence Country
- Tax Identification Number (TIN)
- Reason for not providing TIN
You may be asked to upload a supporting document, such as a photocopy of your NRIC or passport, for our verification purposes.
Yes, you may submit multiple requests. However, please note that if there are any duplicated requests on the same changes, you may receive an alert that your subsequent request has been cancelled.
Please allow up to 3 business days for your profile details to be updated. If your request includes an update to your mobile number, email address or address, it will only be processed after the 12-hour cooling period has ended.
Yes. You can continue with your usual banking activities.
If your request includes an update to your mobile number, email address or address, the entire request will only be processed after the 12-hour cooling period.
Notifications and OTPs will continue to be sent to your existing registered mobile number or email address during the 12-hour cooling period. They will only be sent to your updated details after the update takes effect.
Correspondence will continue to be sent to your existing mailing address during the 12-hour cooling period. Your updated mailing address will be used after the update takes effect.
Please contact us immediately if you receive a notification for a profile update that you did not request.
From August 2026, updates to your mobile number, email address, and address will be processed only after the 12-hour cooling period has ended.
The cooling period helps protect you against scams by giving you time to review the request and report any unauthorised activity before the update takes effect.