Closure Of CashOne Credit Card Instalment Loan - Standard Chartered Singapore

Raise a request for loan closure through our online channels

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How to request for closure of loan?

STEP 1

Go to "Help & Services" in the Services tab located at the bottom right corner, and tap on View All.
STEP 2

Under Account Management, select "Closure of CashOne/Credit Card Instalment Loan".
STEP 3

Select your reason for closing the loan.
STEP 4

Select the loan(s) that you wish to close.
STEP 5

Review the details.
STEP 6

Submit your request. We will send you an email and SMS when the request is completed.

Other Service Requests

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Overpaid your credit card bill? Raise a request for refund with a few simple steps.

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Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

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Running out of cheques? Raise a request for a new cheque book.

Card Replacement

Damaged your cards? Raise a request for a card replacement.

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Changed your address or mobile number? Raise a request to update your personal particulars.

Card Activation & Pin Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

Card Pin Change

Forgot your ATM, Debit or Credit Card PIN? Reset it on the spot.

Credit Card Cancellation

Raise a request for closure through our online channels.

Status Enquiry

Track the status of your service request here.

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FAQs

How do I check my request status?

You may check the status by going to the ‘Status’ tab under Help & Services on both Online Banking and Standard Chartered Mobile.

How long will the status of my service request(s) be displayed?

Your “Active” request(s) will be displayed till the status is updated to “Completed”. Your “Completed” request(s) will be displayed for 90 days.

Will I be alerted when the request is completed?

You will receive an SMS and email when the request is completed.

Am I able to close multiple loans in a single request?

Yes, you may close multiple loans in a single request.

Am I able to submit multiple requests?

Yes, you may submit multiple requests on different loan accounts.

Will there be fees charged for early redemption?

Yes, you may be charged with an early redemption fee for loan closure. Following your request, we will also reach out to you to confirm your intention to close the loan.

How long will it take for the request to be approved?

It will take up to three to five working days for the request to be completed.

Raise a request for loan closure through our online channels

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