Credit Balance Refund - Standard Chartered Singapore

Overpaid your credit card bill? Request your refund with a few simple steps.

How to request a Credit Balance Refund?

STEP 1

Go to “Help & Services” in the Services tab located at the bottom right corner, and tap on ‘View All’.
STEP 2

Under Card Management, select "Credit Balance Refund.
STEP 3

Select the credit card or loan account that you wish to request a refund on.
STEP 4

Select the available receiving account to receive the refund.
STEP 5

Enter the refund amount and select your reason for the refund.
STEP 6

Review the refund details.
STEP 7

Submit your request. We will send you an email and SMS when the request is completed.

Other Service Requests

Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

Card Replacement

Damaged your cards? Raise a request for a card replacement.

Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

Card Activation & Pin Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

Card Pin Change

Forgot your ATM, Debit or Credit Card PIN? Reset it on the spot.

Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

Credit Card Cancellation

Raise a request for closure through our online channels.

Status Enquiry

Track the status of your service request here.

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FAQs

How do I check my request status?

You may check the status by going to the ‘Status’ tab under Help & Services on both Online Banking and SC Mobile.

How long will the status of my service request(s) be displayed?

Your “Active” request(s) will be displayed till the status is updated to “Completed”. Your “Completed” request(s) will be displayed for 90 days.

Will I be alerted when the request is completed?

You will receive an SMS or email when the request is completed.

I have a credit balance in my credit card/ loan account. Why am I unable to put up a request? Why am I unable to request the full credit balance amount?

You will only be able to transfer your credit balance on Online Banking and SC Mobile if the amount is more than S$0.50. For assistance, you may call our 24-hour Client Contact Centre at +65 6747 7000 or alternatively, visit our nearest Branches.

Can I request a credit balance refund on multiple cards / loan accounts in a single request?

You may only select a single card or loan account for refund per request.

What is the processing time?

Refund to your current/savings/credit card or loan account may take up to 3 working days.

Overpaid your credit card bill? Request your refund with a few simple steps.

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