Card Replacement - Standard Chartered Singapore

Damaged your cards? Raise a request for a card replacement.

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How to request a new replacement card?

STEP 1

Go to “Help & Services” in the Services tab located at the bottom right corner, and tap on ‘View All’
STEP 2

Under Card Management, select "Replace Card".
STEP 3

Select the card(s) you wish to replace.
STEP 4

Review the details.
STEP 5

Submit your request. We will send you an email and SMS when the request is completed.

Other Service Requests

Credit Balance Refund

Overpaid your credit card bill? Raise a request for refund with a few simple steps.

Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

Card PIN Change

Forgot your ATM, Debit or Credit Card PIN? Reset it on the spot.

Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

Credit Card Cancellation

Raise a request for closure through our online channels.

Status Enquiry

Track the status of your service request here.

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Experience the new standard of digital banking with SC Mobile

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FAQs

How do I check my request status?

You may check the status by going to the ‘Status’ tab under Help & Services on both Online Banking and Standard Chartered Mobile.

How long will the status of my service request(s) be displayed?

Your “Active” request(s) will be displayed till the status is updated to “Completed”. Your “Completed” request(s) will be displayed for 90 days.

Will I be alerted when the request is completed?

You will receive an SMS and email when the request is completed.

Are there any charges for the card replacement?

No, the card replacement is free.

Will you be sending me the same card number or a new card number?

We will send you a replacement card with the same card number. However, the CVV number on the back of the card will be new. Please update your card details for any online credit card arrangements that you may have with merchants as well as your mobile wallets such as Google Pay, Apple Pay, Samsung Pay.

Do I still need to perform card activation upon receiving the card?

Yes, please activate the card before usage.

My credit card is linked to my current/savings account(s). Do I have to relink my account(s) when I receive my new replacement card?

No, your existing account linkage(s) will remain on this replacement card. You are not required to relink your account(s) to the new card.