Report Lost/Stolen Card - Standard Chartered Singapore

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you.

Download Now

How to request a new card if my card is lost or stolen?

Step 1

Go to “Help & Services” in the Services tab located at the bottom right corner, and tap on ‘View All’.
Step 2

Under Card Management, select "Report Lost/Stolen Card".
Step 3

Select your reason for blocking the card.
Step 4

Select the card(s) you wish to block.
Step 5

Review the details.
Step 6

Submit your request. We will send you an email and SMS when the request is completed.

Other Service Requests

Credit Balance Refund

Overpaid your credit card bill? Raise a request for refund with a few simple steps.

Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

Card Replacement

Damaged your cards? Raise a request for a card replacement.

Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

Card PIN Change

Forgot your ATM, Debit or Credit Card PIN? Reset it on the spot.

Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

Credit Card Cancellation

Raise a request for closure through our online channels.

Status Enquiry

Track the status of your service request here.

Meet your better app

Experience the new standard of digital banking with SC Mobile

_{Scan QR code to download SC Mobile App now}

FAQs

How do I check my request status?

You may check the status by going to the ‘Status’ tab under Help & Services on both Online Banking and Standard Chartered Mobile.

How long will the status of my service request(s) be displayed?

Your “Active” request(s) will be displayed till the status is updated to “Completed”. Your “Completed” request(s) will be displayed for 90 days.

Will I be alerted when the request is completed?

You will receive an SMS or email when the request is completed.

Can I report lost or stolen for multiple cards in a single request?

Yes, you may select multiple cards, including Credit Cards, Debit Cards and ATM Cards, to be reported as lost or stolen in a single request

I don’t see any option asking for card replacement when I submit a report lost/ stolen card request. Will the replacement card be sent to me?

Yes, we will send the replacement card(s) to the account’s mailing address in our records.

Are there any charges for the card replacement?

No, the card replacement is free.

Will you be sending me the same card number or a new card number?

The replacement card will have a new card number and a new CVV number on the back of the card. Please update your card details for any online credit card arrangements that you may have with merchants as well as your mobile wallets such as Google Pay, Apple Pay, Samsung Pay.

Do I still need to perform card activation upon receiving the card?

Yes, please activate the card before usage. For more information on card activation and PIN set, click here.

My credit card is linked to my current/savings account(s). Do I have to relink my account(s) when I receive my new replacement card?

No, you will not need to relink your account(s) as your existing account linkage(s) will remain on this replacement card.

Will you transfer my Credit Card GIRO arrangement to the new card?

Yes. For Standard Chartered accounts, the process is immediate. For non-Standard Chartered accounts, the process will take approximately four to six weeks.

Kindly note that for GIRO payments which are debited from non-Standard Chartered accounts, you are advised to make payment manually until you receive a confirmation letter from Standard Chartered Bank informing you that the GIRO arrangement has been successfully set up.