Card PIN Change - Standard Chartered Singapore

Forgot your ATM, Debit or Credit Card PIN? Reset it on the spot.

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How to reset my card PIN?

STEP 1

Go to "Help & Services" in the Services tab located at the bottom right corner, and tap on 'View All'.
STEP 2

Under Card Management, select "Debit/ATM PIN Change" or "Credit Card PIN Change".
STEP 3

Select the card that you wish to reset the PIN on.
STEP 4

Set the new PIN for your card.
STEP 5

Enter your 6-digit SC mobile key.
STEP 6

Upon completion, your PIN has been changed successfully.

Our Service Requests

Credit Balance Refund

Overpaid your credit card bill? Raise a request for refund with a few simple steps.

Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

Card Replacement

Damaged your cards? Raise a request for a card replacement.

Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

Credit Card Cancellation

Raise a request for closure through our online channels.

Status Enquiry

Track the status of your service request here.

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FAQs

Will I be alerted when the request is completed?

You will receive an SMS and email when the request is completed.

Am I able to select multiple cards for the PIN change in a single request?

No, you will only be able to change your PIN for one card at a time.

How long would it take for the request to be approved?

The PIN change will be effective immediately.

How many digits does the PIN comprise?

The PIN comprises 5-digits.

As the main cardholder, would I be able to perform a card PIN change for the supplementary card(s) in my account?

As a main cardholder, you will be able to perform PIN change for the supplementary card(s) in your account when you log in to Online Banking or Standard Chartered Mobile. The name embossed on the supplementary card will be displayed during the request submission process.

I received an SMS/ email with the message “You have exceeded the maximum number of PIN tries” and that my card is blocked. What does this mean?

For ATM and Debit Card

Due to several attempts of keying in an invalid PIN, your ATM/ Debit Card has been blocked for security reasons. Please reset your PIN and activate your blocked card via Online Banking or Standard Chartered Mobile.

For Credit Card

Your Credit Card has only been blocked for PIN-based transactions such as cash withdrawal via ATM and balance enquiry. You may continue to use your card for other transactions which do not require the PIN.

You may reset your ATM/ Debit/ Credit Card PIN through this card PIN change service request.