Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving sc.com/sg and entering a website operated by other parties.

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/sg


Proceed

How would you like to apply?

I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

*SingPass holders with a MyInfo profile can use MyInfo to automatically fill up the form. By clicking “Next”, you will be re-directed to the MyInfo portal, which is not owned or controlled by Standard Chartered Bank (Singapore) Limited or any member of the Standard Chartered Group (the “Bank”). The Bank bears no liability or responsibility over your usage of the MyInfo portal.

*Please note that MyInfo is temporarily unavailable at the stipulated downtimes:

Mon, Tues, Thurs, Fri, Sat:  5:00AM to 5:30AM. Wed: 2:00AM to 6:00AM. Sun: 2:00AM to 8:30AM

I am an existing Standard Chartered Current/Checking/Savings Account holder

    How would you like to apply?

    I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

    *SingPass holders with a MyInfo profile can use MyInfo to automatically fill up the form. By clicking “Next”, you will be re-directed to the MyInfo portal, which is not owned or controlled by Standard Chartered Bank (Singapore) Limited or any member of the Standard Chartered Group (the “Bank”). The Bank bears no liability or responsibility over your usage of the MyInfo portal.

    *Please note that MyInfo is temporarily unavailable at the stipulated downtimes:

    Mon, Tues, Thurs, Fri, Sat:  5:00AM to 5:30AM. Wed: 2:00AM to 6:00AM. Sun: 2:00AM to 8:30AM

    I am an existing Standard Chartered Current/Checking/Savings Account holder

      sg-masthead-desktop-help.jpg
      1. Help Centre
      2. Ways to Bank

      Get help on accounts and services matters

      Frequently Asked Questions

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Under “Help & Services”, select “Account Management”
      Step 3: Under “Account Management”, select “Debit/ATM Card New Issuance”
      Step 4: Select the account for the Debit/ATM Card issuance
      Step 5: Enter your preferred embossed name for your debit/ ATM Card
      Step 6: Click “Submit” to complete the request

      Click here for the full list of available Digital Services.

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Under “Help & Services”, select “Card Management”
      Step 3: Under “Card Management”, select “Debit/ATM Card Activation & PIN Set”
      Step 4: Click “Submit” to complete the request

      Click here for the full list of available Digital Services.

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Under “Help & Services”, select “Overseas Card Usage”
      Step 3: Select “Enable” or “Disable”
      Step 4: Provide the 16-digital card number and Name on Card
      Step 5: Click “Submit” to complete the request

      Click here for the full list of available Digital Services.

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Under “Help & Services”, select “Card Management”
      Step 3: Under “Card Management”, select “Credit Card Transaction Dispute”
      Step 4: Select the card with transaction dispute(s)
      Step 5: Select the reason for the transaction dispute(s)
      Step 6: Select the transaction(s) with an issue
      Step 7: Click “Submit” to complete the request

      Click here for the full list of available Digital Services.

      If your ATM, debit or credit card is lost or stolen, please block your card(s) immediately using our online services and request for a replacement.

      Online Banking or SC Mobile app
      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Under “Help & Services”, select “Card Management”
      Step 3: Under “Card Management”, select “Report Lost/ Stolen Card”
      Step 4: Select the reason to block the lost/ stolen card(s)
      Step 5: Select the card(s) to block
      Step 6: Click “Submit” to complete the request

      Click here for the full list of available Digital Services.

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Under “Help & Services”, select “Card Management”
      Step 3: Under “Card Management”, select “Replace Card”
      Step 4: Select the card you want to replace
      Step 5: Click “Submit” to complete the request

      Click here for the full list of available Digital Services.

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Under “Help & Services”, select “Card Management”
      Step 3: Under “Card Management”, select “Credit Card Cancellation”
      Step 4: Select the card to cancel
      Step 5: Click “Submit” to complete the request

      Click here for the full list of available Digital Services.

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Under “Help & Services”, select “Card Management”
      Step 3: Under “Card Management”, select “Debit/ATM Card Activation & PIN Set”
      Step 4: Select the debit/ ATM Card to reset PIN
      Step 5: Click “Submit” to complete the PIN set

      Click here for the full list of available Digital Services.

      Step 1: Log in to Online Banking or SC Mobile
      Step 2: Under “Help & Services”, select “Card Management”
      Step 3: Under “Card Management”, select “Link/Delink Your Account(s) to Debit/ATM Card”
      Step 4: Select the debit/ ATM Card to link/ delink
      Step 5: Click “Submit” to complete the request

      Click here for the full list of available Digital Services.

      Step 1: Log in to Online Banking or SC Mobile
      Step 2: Under “Help & Services”, select “Card Management”
      Step 3: Under “Card Management”, select “Link/Delink Your Account(s) to Credit Card”
      Step 4: Select the credit card to link/ delink
      Step 5: Click “Submit” to complete the request

      Click here for the full list of available Digital Services.

      Step 1: Log in to Online Banking or SC Mobile
      Step 2: Under “Help & Services”, select “Card Management”
      Step 3: Under “Card Management”, select “Change Daily Limit for Debit/ATM/Credit Card”
      Step 4: Select the card type and card
      Step 5: Select the revised limit
      Step 6: Click Submit to complete the request

      Click here for the full list of available Digital Services.

      Step 1: Log in to Online Banking or SC Mobile
      Step 2: Under “Help & Services”, select “Card Management”
      Step 3: Under “Card Management”, select Credit Card or “Debit/ATM Card Embossed Name Change”
      Step 4: Select the card
      Step 5: Key in the new embossed name
      Step 6: Click Submit to complete the request

      Click here for the full list of available Digital Services.

      To add your card to a Digital Wallet, please click on the respective links.
      For Apple Pay, click here.

      For Samsung Pay, click here.

      For Google Pay, click here.

      Transactions made overseas or through overseas-based online merchants are subject to overseas transaction fees.

      This includes the bank’s administrative fees, additional fees imposed by other banks and charges imposed by Visa/Mastercard.

      To know more, click here.

      Foreign currency cash withdrawals at overseas ATMs/ Cirrus ATMs are subject to additional fees imposed by the other bank and VISA/MasterCard International.

      Overseas withdrawals at non-Cirrus ATMs are subject to an overseas cash withdrawal fee.

      To know more, click here.

      Credit/ debit card disputes can fall under two broad categories:

      1. When a cardholder says that he or she did not authorise a particular transaction.
      2. When a cardholder encounters issues with the goods and services purchased.

      For disputes with a merchant, please contact the merchant directly to resolve the matter and keep a record of all your communications with the merchant.

      Note: If you need to raise a dispute with a merchant through the Bank, please provide the following documents:

      • Sales invoices
      • Ticketing copies and any other contracts
      • All prior communications with the merchant showing attempts to resolve this directly with the merchant in question.

      Some examples are:

      • A transaction that the cardholder did not participate in with the merchant e.g. a fraudulent charge
      • Transactions on the account after a credit/ debit card was reported lost or stolen
      • A transaction that was not authorised via either a One-Time Pin (OTP) or Push Notification from the SC Mobile App.

      Note: If the cardholder was scammed into entering the OTP or Push Notification from the SC Mobile App, the transaction will still be considered as ‘authorised’.

      Step 1: Confirm that the transaction was not authorised through secure modes (e.g. 3DS OTP/ SC Mobile push notification or ApplePay Secure Element)

      Note: If the cardholder authorised the transaction through secure modes albeit a fraud or scam case, the transaction is considered ‘authorised’ and does not constitute as an unauthorised transaction. Therefore, it is important to never share details such as OTPs with anyone. The Bank will also never ask for such details.


      Step 2: Raise a credit card transaction dispute via the SC Mobile App or Online Banking

      • Click here for a guide on how to raise a credit card transaction dispute and select ‘I didn’t authorise this transaction’.
      • You may be prompted to block your card when raising an unauthorised transaction dispute in adherence to VISA/Mastercard’s guidelines.
      • Provide as much relevant details and supporting documents as possible to help with the investigation
      • Please note that dispute requests must be raised within 90 days from the date of transaction. Most dispute conditions have a non-negotiable 120-day timeframe that applies to all VISA/ MasterCard members
      • Where required, you will be prompted to upload a copy of the police report made.


      Step 3: The Bank will review the case for dispute eligibility before submitting your request to VISA/ MasterCard

      In most cases, we will provide a temporary credit for eligible disputed transactions while the dispute investigations are underway. For requests with incomplete supporting documents, temporary credit will only be provided upon full receipt of the required documents

      If the case is accepted by the Bank, it will take about 4-12 weeks for a resolution, depending on the complexity of the case and subject to the Bank receiving prompt responses from the cardholder should more information be required for the investigations. Do note that the status of your dispute can be checked via “Help and Services”. A message will be sent to you when there are updates to your case.


      Step 4: The dispute will be submitted to VISA/ MasterCard upon completion of the Bank’s review

      Please note that the Bank does not guarantee the success or recovery of the disputed amount as the outcome is determined by, but not limited to, the investigations of the merchant’s bank and/or rules and regulations of the relevant card associations. The Bank’s decision upon completion of its investigations will be final.


      For non-fraud disputes (i.e. merchant related issues)
      :

      There are specific dispute rights provided by the card association’s dispute rules. In most cases, it is a pre-requisite to attempt to resolve your dispute with the merchant directly before considering dispute options.

      Supporting documents are also required by the card association’s dispute rules (Visa/ MasterCard) to support your claim. These documents must describe your complaint in sufficient detail to enable all parties to understand your dispute. You are strongly encouraged to provide as much details as possible during your submission.

      It is important to submit as much supporting documents as you can for any dispute transaction(s) you are raising. This will help the Bank in its investigations and in ascertaining whether the dispute is authentic.
       

      For non-fraud disputes, supporting documents are required by the card association’s dispute rules (Visa/ MasterCard) to support your claims. These documents must describe your complaint in sufficient detail to enable all parties to understand your dispute hence you are strongly encouraged to provide as much details as possible during your submission.
       

      If sufficient supporting documents are not provided within the timeframe, this may result in a delay or rejection of your dispute request.

      For fraudulent disputes:

      The Bank may contact you via email for further information and you can attach the supporting documents in your reply to us. If a police report is requested, please ensure that the Bank’s case reference number is written on the report before you attach it in your email reply to us. The case reference number is provided upon submission of a credit card transaction dispute on the SC Mobile App or Online Banking.
       

      Note:

      • We will not be able to proceed with your case if the copy of the police report sent to us does not have a valid case reference number.
      • If requested, and we do not receive a copy of the police report with the dispute case reference number within 21 calendar days, you may be required to make payment for the disputed transaction(s).


      For non-fraudulent disputes:

      You can upload all supporting documents at the time of raising your dispute on the SC Mobile App or Online Banking. Alternatively, the Bank may contact you via email for further details and you can attach the supporting documents in your reply to us.

      You will be able to raise a dispute on a transaction even if it has not been posted to your account:


      Step 1:
      Login to SC Mobile App or Online Banking, and select ‘Report Lost/ Stolen Card’ under ‘Help and Services’

      Step 2: Submit a dispute request and select ‘I didn’t authorise this transaction’. Click here for a guide on how to raise a credit card transaction dispute via SC Mobile App or Online Banking
       

      Please note that dispute(s) raised on floating or unposted transactions will only be processed after the transaction has been posted to your account.

      It is not possible to stop the transaction from being posted to your account after it has been made. However, you can raise a dispute on the transaction, provided the transaction meets the dispute eligibility requirements.


      Note:

      In instances where you have an ‘authorisation hold’, for example when a hotel asks for your credit card at check in as a security for any additional charges, you may see an amount ‘blocked’ on your account that does not represent the actual charge billed to your account. Should you wish to raise a dispute for that ‘blocked’ charge, you will have to wait till after the charge is posted to your account.
       

      Take note that such authorisation holds can be held for 15 or 30 days in accordance with the requirement from VISA/ Mastercard based on the merchant category and the hold is released by the merchant upon settlement. The Bank will not be able to release any unposted transactions while the authorisation hold is in your account as we are unable to ascertain if the merchant will make any further presentments. In such scenarios, you are advised to contact the merchant directly for any disputes.

      You may consider checking the following before raising a transaction dispute:

      • Perform an online search on the business name reflected in your statement of account.
      • Reach out to the merchant to confirm if they use a different business name or location for credit/ debit card transactions
      • Where applicable, check with your supplementary cardholder(s) if they have made the purchase

      If the transaction was not made by you or your supplementary cardholders(s), please block your card via SC Mobile App or Online Banking for security reasons. A replacement card will be issued to you automatically.

      It can happen in the following situations where your information was used, and fraudulent transactions were charged to your account:

      • Your card information was compromised (e.g. phishing, fraud, scam, cyber-attack)
      • Your card details were provided to suspicious websites (e.g. online theft)
      • Merchants who hold your card details were compromised/ hacked into

      If the transaction was not made by you or your supplementary cardholders(s), please block your card via SC Mobile App or Online Banking for security reasons. A replacement card will be issued to you automatically.

      Online or SC Mobile app
      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Under “Help & Services”, select “Account Management”
      Step 3: Under “Account Management”, select “Cheque Book Request”
      Step 4: Select account for the cheque book and click “Submit” to complete the request

      Contact Centre Hotline
      Dial (65) 6747 7000
      Press 1 (on IVR)
      Press 4 for Cheque related enquires
      Follow the phone banking instructions

      Click here and refer to the Pricing Guide for related fees and charges.
      Click here for the full list of available Digital Services.

      Online Banking or SC Mobile
      Step 1: Under “Accounts”, select “Cheque Status”
      Step 2: Select the account and provide the cheque number or cheque range
      Step 3: Click View Status

      Contact Centre Hotline
      Dial (65) 6747 7000
      Press 1 for “Account Enquiry”
      Press 4 for “Cheque Related Enquiry”
      Press 2 for “Cheque Status Enquiry”
      Enter Cheque Number
      Be informed on cheque status after the cheque has been presented to the bank

      For cheques which have not been presented, the message “Details are not available”

      For cheques deposited from Mondays to Fridays before 3.30pm, (excluding public holidays), the funds will be reflected in your account on the next business day after 2pm.

      1.Call our Contact Centre Hotline (65) 6747 7000 and speak to our Service Consultants

      2. Visit any of our branches

      Please refer to the Pricing Guide here for the relevant fees and charges

      An IRD will only be provided if the cheque you have deposited cannot be cleared/ honoured. It will be mailed to the payee/depositor of the cheque deposit and the payee has to request for a replacement cheque from the issuer. Original IRD will not be reprinted.

      Online Banking
      Step 1: Log in to Online Banking
      Step 2: Under Menu, select Transfers & Payments
      Step 3: Under Transfers & Payments, select e-cashiers’ Order
      Step 4: Follow the Online Banking instructions

      Branch
      You may purchase a Cashiers’ Order at any of our branches for a fee.
      Present your original NRIC/Passport for application and collection
      You need to hold a valid bank account with us.

      Note:
      eCashier’s Order is an online facility that allows you to order a cheque with just your Payee’s name and postal address and we will print and mail the Cashier’s Order on your behalf.
      eCashiers’ Order purchase via Online Banking is free.
      Maxmium amount per Cashiers’ Order is S$20,000
      Cashiers’ Orders are valid for payment within 6 months from the date of issuance.

      A Demand Draft allows you to transfer foreign currency overseas in the form of a bank draft.

      Branch
      You may purchase a Demand Draft at any of our branches for a fee. Present your original NRIC/Passport for application and collection. You need to hold a valid bank account with us.

      Note:
      Available in the following foreign currencies: AED, AUD, BHD, BND, CAD, DKK, EUR, GBP, HKD, INR, JPY, NOK, NZD, PHP, PKR, SAR, SEK, THB, USD, ZAR.

      USD cheques cleared via Singapore USD Cheque Clearing System
      – Funds will be available after 2pm on the next business day (if deposited before 12.30pm)

      Other currencies (non-SGD) and USD (non-local clearing)
      – Minimum 21 working days
      Demand Draft has a validity of 6 months from the issuance date. As long as it is presented to our drawee bank for payment before the expiry date, it will be honoured.

      Please refer to the Pricing Guide for related fees and charges here.

      FAST (Fast And Secure Transfers) is an electronic funds transfer service. It allows a secure and almost immediate transfer of Singapore dollar funds (SGD funds) between accounts of the participating banks in Singapore.

      You can make transfers of up to S$200,000 per transaction, depending on your daily or monthly withdrawal limits.

      FAST is available 24 hours a day, 7 days a week.

      Online Banking
      Step 1: Log in to “Online Banking”
      Step 2: Go to Profile box, select “Manage PayNow Registration”
      Step 3: Select Register to “Receive PayNow Transfers”
      Step 4: Select NRIC Number or Mobile Number
      Step 5: Select account number and provide your preferred PayNow Display Name
      Step 6: Enter the SMS OTP sent to your registered mobile number
      Step 7: Click “Submit” to complete the request

      SC Mobile app
      Step 1: Log in to SC Mobile app
      Step 2: Go to “Settings”
      Step 3: Select “PayNow Registration”
      Step 4: Select “Add PayNow Registration”
      Step 5: Select NRIC number or Mobile Number
      Step 6: Select account number and provide your preferred PayNow Display Name
      Step 7: Enter the SMS OTP sent to your registered mobile number
      Step 8: Click “Confirm” to complete the request

      Online Banking
      Step 1: Log in to Online Banking
      Step 2: Go to Profile box, select Manage PayNow Registration
      Step 3: Click Edit icon
      Step 4: Select account number and edit your preferred PayNow Display Name
      Step 5: Click Submit to complete the request

      SC Mobile app
      Step 1: Log in to SC Mobile app
      Step 2: Go to “Settings”
      Step 3: Select “PayNow Registration”
      Step 4: Select “Add PayNow Registration”
      Step 5: Click on “PayNow details”
      Step 6: Click on “Edit”
      Step 7: Select new account
      Step 8: Click “Confirm” to complete the request

      Online Banking
      Step 1: Log in to Online Banking
      Step 2: Go to “Profile” box, select “Manage PayNow Registration”
      Step 3: Click “Delete” icon
      Step 4: Click “Submit” to complete the request

      SC Mobile app
      Step 1: Log in to SC Mobile app
      Step 2: Go to “Settings”
      Step 3: Select “PayNow Registration”
      Step 4: Select “Add PayNow Registration”
      Step 5: Click on “PayNow details”
      Step 6: Click “Delete” to complete the request

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Select “Transfers & Payments”
      Step 3: Select “Add & Manage Payees”
      Step 4: Enter Mobile Number or Open Contacts
      Step 5: Enter Nickname
      Step 6: Click to save recipient to favourite list
      Step 7: Click “Save” and enter SC Mobile Key Verification PIN
      Step 8: Click “Confirm” to complete the request

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Select “Transfers & Payments”
      Step 3: Select “Add & Manage Payees”
      Step 4: Select “PayNow”
      Step 5: Select the PayNow Payee to be removed
      Step 6: Click “Delete Payee” to complete the request

      Step 1: Log in Onlline Banking or SC Mobile app
      Step 2: Select “Transfers & Payments”
      Step 3: Select “Pay Bills”
      Step 4: Provide payment details
      Step 5: Select “Repeat Payment”
      Step 6: Click “Confirm” to complete the request

      Note:
      Only monthly recurring frequency is available.

      For application for GIRO Payment of Standard Chartered Credit Cards, Funds Transfer, Personal Loan (CashOne) and Line of Credit

      Via Online Banking/SC Mobile app
      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Under Help & Services, select “Other Banking Services”
      Step 3: Under Other Banking Services, select “Other Request”
      Step: Provide the account details and click “Submit” to complete the request

      Note:
      Please indicate clearly whether it is a New Instruction, Cancellation of Existing Instruction or Amendment to Existing Instruction.
      For New Instruction, please provide the following information.
      1. Debiting account number, SCB Credit Card/Fund Transfer/Personal Loan/Line of Credit number
      2. Payment instructions: Full Payment Due or Minimum Payment Due

      For Cancellation of Existing Instruction, please provide the following information.
      1. SCB Credit Card/Fund Transfer/Personal Loan/Line of Credit number

      For Amendment of Existing Instruction, please provide the following information.
      1. SCB Credit Card Number
      2. Payment instructions: Full Payment to Minimum Payment or Minimum Payment to Full Payment

      Via Mail
      Please complete the GIRO form and mail it to:
      Banking Operations Singapore
      Tampines Central
      P.O. Box 0393
      Singapore 915214

      Download the form here

      Note:
      Processing of your GIRO instruction may take 4 to 6 weeks from receipt of your application.
      Once we have received your application form, an acknowledgement letter will be sent to you.
      Please continue to pay the amount due by Cheque, Phone Banking, Internet Banking, Cash, Cash Deposit Machine or AXS, until you receive our written confirmation that your GIRO instruction has been effected.
      If you wish to cancel/alter your GIRO Instruction, kindly notify the Bank at least one month before the payment due date.

      A Standing Instruction service automatically transfers a fixed amount in SGD from your SCB Savings or Current Account to a designated local receiving account on a regular basis.

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Select “Transfers & Payments”
      Step 3: Select “Local Transfer”
      Step 4: Select the Account you wish to transfer from and indicate the details of your Standing Instructions
      Step 5: Select the Account you wish to transfer to and indicate Recipient’s Name and Recipient’s Reference (if any)
      Step 6: Enter Amount
      Step 7: Click “Confirm” to complete your request

      Step 1: Log in to Online Banking
      Step 2: Select “Transfers & Payments”
      Step 3: Select “Manage Standing Instructions and Scheduled Transactions”
      Step 4: Select the “Standing Instruction” and click on the delete icon
      Step 5: Click “Delete” to complete your request

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Select “Transfers & Payments”
      Step 3: Select “Local Transfer”
      Step 4: Select the Account you wish to transfer from and indicate the details of your Standing Instructions
      Step 5: Select the Account you wish to transfer to and indicate Recipient’s Name and Recipient’s Reference (if any)
      Step 6: Enter the Amount
      Step 7: Click “Transfer Now” to complete your request

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Select “Transfers & Payments”
      Step 3: Select” Local Transfer”
      Step 4: Select the Account you wish to transfer from
      Step 5: Select the Account you wish to transfer to and indicate Recipient’s Name and Recipient’s Reference (if any)
      Step 6: Enter the Amount
      Step 7: Click “Confirm” to complete your request

      To update your Funds Transfer Limits, follow these steps.

      Step 1: Log in to Online Banking
      Step 2: Under “Profile” box, select “Security & Limits Maintenance”
      Step 3: Update limit
      Step 4: Click “Confirm” to complete the request

      Refer to Pricing Guide here for Fees and Charges

      One-Time PayNow Transfers
      Limit is S$10,000. An additional PIN / password will be required for amount more than S$1,000.

      PayNow QR Transactions
      Limit is S$50,000. An additional PIN / password will be required for amount more than S$1,000.

      Click here for more information

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Select “Transfers & Payments”
      Step 3: Select “Add & Manage Payees”
      Step 4: Select “International”
      Step 5: Select “Add Payee”
      Step 6: Enter “Payee and Payee Account Details”
      Step 7: Click “Continue” to review the transfer details
      Step 8: Click “Confirm” to complete the request

      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Select “Transfers & Payments”
      Step 3: Select “Add & Manage Payees”
      Step 4: Select “International”
      Step 5: Select the “International Payee” to be removed
      Step 6: Click “Delete Payee” to complete the request

      Refer to Pricing Guide for Fees and Charges

      To update your Funds Transfer Limits, follow these steps.

      Step 1: Log in to Online Banking
      Step 2: Under “Profile” box, select “Security & Limits Maintenance”
      Step 3: Update limit
      Step 4: Click “Confirm” to complete the request

      Online Banking or SC Mobile app
      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Under Help & Services, select “Account Management”
      Step 3: Under Account Management, select “Statement Request”
      Step 4: Select the account for the “Statement Request”
      Enter the “Statement Month Range” and the “Delivery Mode”
      Step 5: Select the Account for the relevant statement retrieval charge* to be debited from.
      Step 6: Click “Submit” to complete the request

      *Refer to pricing guide for the relevant retrieval charges.

      Online Banking or SC Mobile app
      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Select “e-Statements”
      Step 3: Select “Current Statement” or “Past Statements”
      Step 4: Select the account to view the e-Statement
      Step 5: Click “View” or “Download”

      Online Banking
      Step 1: Select “e-Statements/e-Advice”
      Step 2: Select “Subscriptions”
      Step 3: Select the account to “Change Subscription”
      Step 4: Select “Continue” to complete the request

      Please note that the update will only be effective from the following month onwards.

      The CRS is a global standard for the automatic exchange of financial information between jurisdictions. It was introduced to combat tax evasion and to improve cross-border tax compliance.

      Please click here for more information.

      You may submit a CRS self-certification via either of the methods below.

      Online Banking or SC Mobile app
      Step 1: Log in to Online Banking or SC Mobile app
      Step 2: Go to “Update Profile Details”
      Step 3: Go to “Tax Residence Information” and click “Edit”
      Step 4: Provide your update tax residence information
      Step 5: Click “Review” to review your profile changes
      Step 6: Click “Confirm” to complete the request

      Download the Self-Certification Form and

      1. Email to: SG.CDDOperations@sc.com
      OR
      2. Mail to: Investment Services, Wealth Management
      Standard Chartered Bank (Singapore) Limited
      Robinson Road P.O. Box 1901
      Singapore 903801
      OR
      3. Visit any branch to present the completed form and your original NRIC/Passport for verification.

      FATCA is United States (US) legislation that came into effect on 1 July 2014 and that seeks to prevent tax evasion by US Persons through the use of accounts held outside the United States. FATCA requires financial institutions outside of the US to collect information about their clients’ tax status under FATCA and report annually, information on financial accounts held by US Persons to the US IRS or the relevant tax authority.

      Please click here for more information.

      Bank Code
      SCB’s Bank code is 9496.

      Swift Code
      To receive funds from an overseas party, you are required to provide SCB’s Swift Code SCBLSG22.

      Details to be provided:
      Your Name as per the record with SCB
      Your SCB Account Number (10 digits)
      Name of Beneficiary Bank: Standard Chartered Bank Singapore Limited
      Address of Beneficiary Bank: 6 Battery Road Singapore 049909
      Country: Singapore
      SWIFT / BIC Code: SCBLSG22

      Update your particulars with us easily via Online Banking or SC Mobile app.

      SC Mobile app
      Step 1: Log in to SC Mobile app
      Step 2: Select “Update Profile Details” on the menu bar
      Step 3: Make the necessary updates to your personal particulars
      Step 4: Key in the PIN for your SC Mobile Key to authorize the transaction

      Online Banking
      Step 1: Log in to Online Banking
      Step 2: Select “Update Profile Detail” on the menu below your name
      Step 3: Make the necessary updates to your personal particulars
      Step 4: Key in the PIN for your SC Mobile Key to authorize the transaction

      Click here for the full list of available Digital Services.

      Update your signature with us easily via Online Banking or SC Mobile app

      SC Mobile app
      Step 1: Log in to SC Mobile app
      Step 2: Select “Help & Service” on the menu bar
      Step 3: Select “Account Management”
      Step 4: Select the account for the signature to be changed.
      Step 5: Upload a picture of your signature
      Step 6: Click “Confirm” to complete the request

      Online Banking
      Step 1: Log in to Online Banking
      Step 2: Select “Help & Services”
      Step 3: Authenticate PIN
      Step 4: Select “Account Management”
      Step 5: Select the account for the signature to be changed.
      Step 6: Upload a picture of your signature
      Step 7: Click “Confirm” to complete the request

      Click here for the full list of available Digital Services.

      Online Banking
      Step 1: Log in to your Online Banking account.
      Step 2: Click on your name at the top-right of the page, and select “Mailbox” from the drop-down menu.
      Step 3: Follow the instructions to authenticate your login via the SC Mobile App or generate an offline PIN.
      Step 4: Click on “Compose Message” to submit your secure message.

      SC Mobile App
      Step 1: Log in to the SC Mobile App.
      Step 2: Click on the drop-down menu at the top-left of the screen.
      Step 3: Click on “Inbox” and select the “Secure Mail” tab.
      Step 4: Click on the icon at the top-right of the screen and compose your secure message.

      Call us
      Personal Banking
      (+65) 6747 7000
      (24-hour)

      Priority Banking
      (+65) 6846 8000
      (24-hour)

      Business Banking
      (+65) 6743 3000
      (Monday to Friday, 9am to 6pm)

      Commercial Banking
      (+65) 6245 8811
      (Monday to Friday, 9am to 6pm)

      Corporate and Institutional Banking
      (+65) 6876 0888
      (Monday to Friday, 9am to 6pm)

      Chat with us
      Use our live chat message service by selecting the floating icon at the bottom right of this page. This chat service is available from Monday to Sunday (including public holidays), 9am to 12am.

      As part of an ongoing account review, the Bank will contact you periodically to ensure that your information with us is up-to-date. This is to safeguard against any potential risks.

      Yes, a confirmation email with details on the new arrangement will be sent to your registered email address.

      If you do not have an email address registered with the Bank, a letter will be sent to your registered mailing address.

      Aside from being readily available and easily accessible, emails sent by the Bank are password protected which allows for a safer mode of communication. Going paperless is also a part of our continual efforts to protect and save the environment.

      If the review is not completed within the timeline stipulated in the Bank’s email or letter, restrictions may be placed on your account(s).

      • If you do not have any loans with the Bank, withdrawal is allowed on your current account / savings account. However, deposits, new credit card transactions, new products and renewal of credit services/ facilities will not be allowed.

      • If you are holding a loan with the Bank, loan-related deposits (such as monthly repayments, interest & charges) are allowed. However, withdrawals, other type of deposits, new credit card transactions, new products and renewal of credit services/ facilities will not be allowed.

      Please refer to the email or letter for the contact details of the designated Client Due Diligence Analyst who will be assisting you for the review.

      Based on ongoing review of your accounts, we regret to inform you that we will not be able to service your account(s) further.

      Yes, you may continue to make fund transactions before the closure date. However, please note that you will not be able to apply for additional products from the Bank.

      Before the closure date, you may transfer any remaining funds from your account(s) to any bank of your choice using FAST (Fast And Secure Transfers), which transacts real-time.

      We seek your help to arrange to make full payment or you may choose to refinance the loan with another Bank before the closure date.

      Should there be a delay beyond the closure date, please note that repayment to loans can only be deposited via first party cheques or Non-FAST funds transfer.

      You may wish to contact your Relationship Manager or call our Phone Banking at +65 6747 7000.

      Step1: Inform the Bank as soon as possible on the passing of your loved one.

                                                                                                                                                                                  

      Please visit any of our branches with the following documents:

                                                                                                                                             

      1. A digital copy of the death certificate (original, certified true copy or a notarised translated foreign death certificate
      2. Proof of relationship between yourself and your loved one (e.g. marriage or birth certificate)
      3. Identification document of next-of-kin
      • For Singaporean/Permanent Resident: NRIC
      • For Malaysian: Malaysian IC
      • For Foreigner: Valid Passport

      Note: The Bank will perform a “freeze” on all account(s) until it is closed. For joint accounts, a notification letter will be sent to the surviving joint account holder(s) to close the account(s).

                                                                                                                                             

      Step 2: Obtain a Grant of Probate / Letters of Administration to be recognised and deemed an Executor or Administrator of a deceased person’s assets.

                                                                                                                                                                                  

      Your lawyer should write to the Bank with the following documents:

                                                                                                                                             

      1. A digital copy of the death certificate (original, certified true copy or a notarised translated foreign death certificate)
      2. Proof of relationship between yourself and your loved one (e.g. marriage or birth certificate)
      3. Original/Certified True Copy Grant of Probate or Grant of Letters of Administration OR Original/Certified True Copy Grant of Probate or Grant of Letters of Administration which is resealed by Singapore High Court* (* this applies to overseas issued foreign Grant of Probate or Grant of Letters of Administration)
      4. Schedule of Assets indicating Standard Chartered Bank account(s) or Safe Deposit Locker Number (if any)
      5. Authorisation letter for closure of account(s) signed by all Administrators/Executors
      6. Identification Document of Administrators/Executors
      • For Singaporean/Permanent Resident: NRIC
      • For Malaysian: Malaysian IC
      • For Foreigner: Valid Passport

               

      Step 3: Schedule a time to visit any of our branches to close the deceased’s account(s) with the Bank.

                                                                                                                                                                                  

      Once you have finalised all the legal aspects of things, you as the Executor or Administrator can head down to any branch in person for the closure of the deceased’s account(s) and release of funds. The duration for account closure(s) varies according to the type and amounts held in the accounts(s).

           

      Please prepare and bring the following documents along with you on the day of your visit to the branch:

                                                                                                              

      1. A digital copy of the death certificate (original, certified true copy or a notarised translated foreign death certificate)
      2. Proof of relationship between yourself and your loved one (e.g. marriage or birth certificate)
      3. A copy of the original or certified true copy of the Grant of Probate or Grant of Letters of Administration OR a copy of the original or certified true copy of the Grant of Probate or Grant of Letters of Administration which is resealed by the Singapore High Court (this applies to overseas-issued foreign Grant of Probate or Grant of Letters of Administration)
      4. A Schedule of Assets indicating Standard Chartered Bank account(s) or Safe Deposit Locker Number (if any)
      5.  An authorisation letter for the closure of account(s) signed by all Administrators/Executors
      6. The identification document(s) of all Administrators/Executors:
      • For Singaporean/Permanent Resident: NRIC
      • For Malaysian: Malaysian IC
      • For Foreigner: Valid passport

         

      For joint account(s) with a deceased person, the Bank can only act if there is a written instruction from the surviving joint account holder(s).

       

      • For joint account(s) with either account holder as a signing mandate, any surviving joint account holder may head down to any Branch in person for closure of the joint account(s).
      • For joint account(s) with all account holders as a signing mandate, all surviving joint account holders must be present in person at any Branch for closure of the joint account(s).

      Note: All documents must be in English. Documents in other languages will need to be translated into English by an official translator.

      1. ICA: ica.gov.sg
      2. Registry of Marriage: rom.gov.sg
      3. Public Trustee Office: mlaw.gov.sg
      4. Family Justice Courts: judiciary.gov.sg

      Leave us a note for any account related queries via Online Banking or SC Mobile app for a simpler and safer way of banking.

      Online Banking
      Step 1: Log in to Online Banking
      Step 2: Click on the dropdown box with your name and select ‘Mailbox’
      Step 3: Select ‘Compose Message’

      SC Mobile App
      Step 1: Click on ‘Inbox’ and select the ‘Secure Mail’ tab
      Step 2: Log in to SC Mobile App
      Step 3: Select the icon at the top right-hand corner of your screen to create a new message

      Personal Banking
      (65) 6747 7000
      8am to 8pm: Agent Support
      8pm to 8am: Self Service Phone Banking and Emergency Services only

      Priority Banking
      (65) 6846 8000
      (24-hour)

      Business Banking
      (65) 6743 3000
      (Monday to Friday, 9am to 6pm)

      Commercial Banking
      (65) 6245 8811
      (Monday to Friday, 9am to 6pm)

      Corporate and Institutional Banking
      (65) 6876 0888
      (Monday to Friday, 9am to 6pm)

      Have a quick chat with us via our online chat function.

      Use our live chat message service by selecting the floating icon at the bottom right here. Our chat service is available from Monday to Sunday (including public holidays), 8am to 8pm.

      We are continuously improving to serve you better. You may contact us via the following ways:

      1. Call us

       

      2. Chat with us via our online chat function by selecting the floating icon at the bottom right here

       

      3. Online Banking
      Step 1: Log in to Online Banking
      Step 2: Click on the dropdown box with your name and select ‘Mailbox’
      Step 3: Select ‘Compose Message’

       

      4. SC Mobile App
      Step 1: Click on ‘Inbox’ and select the ‘Secure Mail’ tab
      Step 2: Log in to SC Mobile App
      Step 3: Select the icon at the top right-hand corner of your screen to create a new message

       

      5. Visit a branch

      You may send your case to our Client Experience team at Wealth_Complaints@sc.com for an independent review. As part of our investigation process, we will provide an acknowledgement of your submission within two (2) business days.

       

      We will try to resolve your complaint quickly and fairly and if we anticipate that we will take longer than twenty (20) business days, we will contact you within this time to provide you with an update to our progress, indicative timeframe for completion and refer you to an alternative dispute resolution scheme, should you wish to do so. You will be provided with a written response upon completion and resolution of your submission.

       

      If despite our best efforts you remain dissatisfied with our resolution to your complaint, you may wish to contact The Financial Industry Disputes Resolution Centre (FIDReC) for further assistance. Visit the FIDReC website to learn more about their dispute resolution process.

      Automated Teller Machine (ATM) services

      • Cash withdrawal
      • Balance inquiry
      • PIN change
      • Fund transfer (Own account only)
      • Last four transaction inquiry
      • Cheque book request
      • Statement request

      Cash Deposit Machine (CDM) services

      • Cash deposit
      • Credit card repayment
      • Balance inquiry

      Our locations
      Use our interactive map display to find the nearest ATM, CDM or Standard Chartered branch.