Status Enquiry - Standard Chartered Singapore

You are in

FOR INDIVIDUAL

FOR BUSINESS

This is to inform that by clicking on the hyperlink, you will be leaving sc.com/sg and entering a website operated by other parties.

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/sg

Proceed

I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

Next Next

*SingPass holders with a MyInfo profile can use MyInfo to automatically fill up the form. By clicking “Next”, you will be re-directed to the MyInfo portal, which is not owned or controlled by Standard Chartered Bank (Singapore) Limited or any member of the Standard Chartered Group (the “Bank”). The Bank bears no liability or responsibility over your usage of the MyInfo portal.

*Please note that MyInfo is temporarily unavailable at the stipulated downtimes:

Mon, Tues, Thurs, Fri, Sat: 5:00AM to 5:30AM. Wed: 2:00AM to 6:00AM. Sun: 2:00AM to 8:30AM

I am an existing Standard Chartered Current/Checking/Savings Account holder

Next Next

I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

Next Next

*SingPass holders with a MyInfo profile can use MyInfo to automatically fill up the form. By clicking “Next”, you will be re-directed to the MyInfo portal, which is not owned or controlled by Standard Chartered Bank (Singapore) Limited or any member of the Standard Chartered Group (the “Bank”). The Bank bears no liability or responsibility over your usage of the MyInfo portal.

*Please note that MyInfo is temporarily unavailable at the stipulated downtimes:

Mon, Tues, Thurs, Fri, Sat: 5:00AM to 5:30AM. Wed: 2:00AM to 6:00AM. Sun: 2:00AM to 8:30AM

I am an existing Standard Chartered Current/Checking/Savings Account holder

Next Next

Track the status of your service request here

DOWNLOAD NOW DOWNLOAD NOW

We noticed you have Javascript disabled. Some features may not work correctly. For the full site experience, please enable Javascript on your web browser.

How to track the status of my service request?

STEP 1

Go to "Help & Services".

STEP 2

Select the 'status' tab to view your service requests.

STEP 3

Click or tap on each service request to view more details.

Credit Balance Refund

Overpaid your credit card bill? Raise a request for refund with a few simple steps.

Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

Card Replacement

Damaged your cards? Raise a request for a card replacement.

Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

Card PIN Change

Forgot your ATM, Debit or Credit Card PIN? Reset it on the spot.

Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

Credit Card Cancellation

Raise a request for closure through our online channels.

What details are displayed in the “status” tab?
- Service Request Type and Number
- Estimated time of completion based on Turn Around Time of the request
- Status of the Request
- Service Request Created/ Submission Date
- Account/ Card Number (if any)
How long will the status of my Service Request(s) be displayed?
Your “Active” request(s) will be displayed till the status is updated to “Completed”. Your “Completed” request(s) will be displayed for 90 days.
How many service requests can I view at one go?
All open requests in the Active requests section will be displayed.
For completed requests, only requests from the past 90 days will be displayed.
In what order are the service request(s) displayed?
Service requests that are still in “Active” status will be displayed first, followed by those in “Completed” status. The service requests are shown in reverse chronological order i.e. the latest requests are shown first.
How long does it take for the service request to show up in my “status” tab?
It will appear almost instantaneously after the request has been submitted. You may refresh the page to view the updated status.