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The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

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Creditcards security masthead
Creditcards security masthead

If your card is lost or stolen, or if the PIN has been disclosed to a third person, you may log in to Online Banking or SC Mobile

Report a Lost or Stolen card

STEPS
DESCRIPTION
Step 1: Log in to Online Banking or SC Mobile
Step 2: Go to “Help & Services”
Step 3: Select “Report Lost/Stolen Card”
Step 4: Follow the on-screen instructions
Step 5: Upon completion, your card will be blocked and a replacement card will be sent to your registered mailing address

Reset Your Pin

Steps
Description
Step 1: Log in to Online Banking or SC Mobile
Step 2: Go to “Help & Services”
Step 3: Select “Credit Card PIN Change” or “Debit/ATM Card PIN Change”
Step 4: Follow the on-screen instructions
Step 5: Upon completion, your Credit or Debit/ATM card PIN is changed

FAQs

  • You (or your company if it is a corporate card) are liable for all unauthorised card transactions affected before you notify us of its loss, theft or disclosure. Please consult our Cardmembers Agreement for full details on your responsibilities and ours.

Important Information

  • Please find below a useful list of other bank’s hotline numbers for your quick reference Citibank : (65) 6225 5225 DBS : 1800 111 1111 / (65) 6327 2265 OCBC : (65) 6363 3333 UOB : 1800 222 2121
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