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This is to inform that by clicking on the hyperlink, you will be leaving sc.com/sg and entering a website operated by other parties.

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

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How the bank protects you

SMS & Email

Transactions Temporarily on Hold

Funds Transfer

Kill Switch

12-Hour Cooling Period

Online Security

Monitoring & Alerts

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SMS & Email

  • SMS & Email
    • Removal of clickable phone numbers in bank-sent emails and SMSes

      We no longer send any clickable links via SMS or emails.

      If you receive any SMS or email with a clickable link, please contact us immediately at +65 6747 7000.

    • SMS Sender ID

      We would never contact you using a +65 number or direct you to a personal mobile number for more information.

      Should you receive any SMS from a number that starts with +65, and who may be impersonating a staff of the bank, please ignore these SMS and contact us immediately at +65 6747 7000, to report.

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Transactions Temporarily on Hold

  • Transactions Temporarily on Hold
    • DIGITAL TRANSACTIONS TEMPORARILY ON HOLD
      • We have implemented enhanced fraud surveillance on all digital transactions in line with the Shared Responsibility Framework introduced by the Monetary Authority of Singapore and the Infocomm Media Development Authority to further protect you from scams.
      • As a result, some transactions may be held for at least 24 hours before being released, or rejected immediately if they appear to be unusual.
      • This safeguard, which can help protect you against unauthorised transfers or withdrawals, will apply to all accounts with balances of at least S$50,000.
      • We would like to highlight that your transactions may be delayed due to these measures and remind you to account for potential delays when planning your digital transactions.
      • More details on the Shared Responsibility Framework is available on the  MAS website.
    • HOW DOES IT IMPACT YOU:

      Potential delays

      • If we detect unusual digital transactions where your account is being drained of its funds due to a potential scam,
        •  • The transaction will be temporarily placed on hold for at least 24 hours or in certain cases, rejected immediately,
        •  • Any subsequent digital transactions from the same account will be rejected immediately.
      • There will be an on-screen message to inform you. Do also look out for the transaction notification alert sent to your SC Mobile Notification Inbox or email for details.


      Release of funds

      • If you recognise the transaction, no action is needed from you. The transaction will be processed after 24 hours, and we will notify you once it’s completed.
      • In certain instances, we may also contact you for further verification.
      • For urgent assistance, please call us at +65 6747 7000 and select Option “0 – For transactions temporarily on hold in your deposit account” or visit any of our bank branches.

       

       Unauthorised Transaction 

      • If you did not make the transaction, please report it to us immediately at +65 6747 7000 to cancel the transaction.
    • WHAT YOU NEED TO TAKE NOTE OF:
      • • Ensure your contact details are current and enable banking alert notifications on SC Mobile so you do not miss any alerts.
      • • Factor in potential delays and plan any time-sensitive transactions (e.g. credit cards bill payments, share purchases, etc) in advance to avoid incurring fees or charges.
      • • Stay vigilant and protect your funds from scams and unauthorised transfers or withdrawals with Standard Chartered Money Lock.
    • FREQUENTLY ASKED QUESTIONS
      • 1. Will these enhanced safeguards apply to all bank accounts?

      These enhanced safeguards apply to all savings or current accounts with balances of at least S$50,000. These include personal accounts held singly, jointly or by a sole proprietor.

       

      • 2. Will transactions to my own account at another bank be held for 24 hours or rejected?

      Transfers to a bank account in your name at another bank may still be held or rejected because banks are not privy to account holder details at the beneficiary bank.

        

      • 3. Can I pre-authorise certain transfers or recipients to avoid digital banking transactions being held for 24 hours or rejected?

      To minimise disruptions to legitimate transactions, the following transactions are exempted:
      • Recurring standing instructions.
      • Recurring GIRO/eGIRO payments.
      • Bill payments to organisations classified as billing organisations by the bank.
      • Intrabank transfers to your own account(s) within the same bank.

       

      • 4. Besides rapid account draining, are there other scenarios where my transactions may be held or rejected?

      The bank has surveillance protocols and may hold or reject your transaction for other reasons. We may also contact you to verify transactions for scenarios other than rapid draining.
       

      Importantly, we will never ask customers to make monetary transfers, divulge online banking details, or install unofficial apps. We will also never transfer calls to police or government officers.

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Funds Transfer

  • Funds Transfer
    • Revision of funds transfer limit

      To protect our clients from any possible exposure to fraud and scams, we have reduced the default transfer limit to SGD5,000 with effect from 1 November 2022.

       

      You can lower or increase your transfer limits anytime with Online Banking. The maximum daily transfer limit is SGD200,000.

    • Additional transaction signing required

      For any addition of a new payee or to make a  transaction above SGD5,000, a Transaction Signing PIN (TSP) will be required as a step-up authentication.

    • PAYMENT WARNINGS

      Payment warning messages may be shown for some transactions that are deemed suspicious. Clients can review the warning message and decide if they still wish to proceed with the transaction.

    • FAQs

      1. Why am I seeing this payment warning message?

      The payment warning message is triggered when our system detects certain fraud risk indicators in your transaction. This is a precautionary measure to help protect you from potential scams.

       

      2. What happens if I cancel the transaction?

      If you choose to cancel the transaction, no funds will be deducted from your account, and the payment will not proceed.

       

      3. What happens if I proceed with the transaction?

      If you decide to proceed, you may be required to enter your Transaction Signing PIN (TSP) as a step-up authentication. The payment will then be processed and sent to the recipient.

       

      4. Can I opt out of receiving this payment warning?

      No, payment warning cannot be disabled. This is an added security measure to help safeguard your transactions against potential scams.

       

      5. Does receiving a payment warning mean my transaction is fraudulent?

      The warning is a precautionary measure based on certain fraud risk indicators. While it does not confirm fraud, we strongly encourage you to verify the recipient’s identity and ensure the transaction is legitimate before proceeding.

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Kill Switch

  • Kill Switch
    • Kill Switch (Disabling of internet and mobile banking access)

      This is a self-service function to allow you to quickly suspend your account(s), if you suspect that your account has been compromised.

      To activate the kill-switch, please contact us immediately at +65 6747 7000, and press option 9.

      Click here to learn more.

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12-Hour Cooling Period

  • 12-Hour Cooling Period
    • 12-hour cooling period for the activation of new Digital Token

      For any new digital token registration or transfer of token to a new device, a 12-hour cooling period will be applied.  During this period, no high-risk transactions such as the change of personal data or funds transfers can be done.

      If you receive a  notification that an unauthorised new digital token has been set up, you may enable the Kill Switch function and contact us immediately at +65 6747 7000 to report the incident.

      Click here to learn more about Kill Switch

Plan laptop notebook pen mobile

Online Security

  • Online Security
    • SC Mobile Key

      The Standard Chartered Mobile Key replaces the physical security token cards. The enhanced encryption capabilities improve the overall security of your mobile app.

    • It securely authenticates your login and transactions without the need for Security Token Cards or One-Time Passwords (OTP) via SMS.

    • 256 bit encryption

      When you perform online banking, your transactions are encrypted to protect against data from being intercepted and stolen by hackers.

    • Secure firewalls

      Our online services are protected by firewalls to protect against potential breaches.

    • Automatic logouts

      Your online banking session will be logged out after 15 minutes of inactivity to prevent others from gaining access to your account.

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Monitoring & Alerts

  • Monitoring & Alerts
    • Monitoring

      Banking systems and transactions are continuously monitored by our security team to detect and respond to any threats or risks.

    • Email and SMS alerts

      Configure SMS and email alerts to stay informed of account information changes or transactions made on your accounts.

    • Secure eStatements

      eStatements enable you to keep track of all your transactions easily and efficiently. It is password protected and is only sent to the email address registered with the bank.