Help and customer support

Raise a Complaint

At Standard Chartered we are dedicated to providing our clients with the highest level of proficiency and quality in delivering our services. In order to reach your expectations, please let us know if you have any comments or complaints you wish to disclose.

Accordingly, the following instructions detail the process of the formal complaint reporting.

What is the complaint?
The complaint is an expression of dissatisfaction with the level of our services and products, by providing a report explaining the objections or remarks toward the services, where the statement includes all needed information of the case.

How to make a complaint
You can report a complaint through one of the following channels:

via e-mail: Straight2bank.EG@sc.com

or call us on: 0221200001

In person, by submitting the complaint to one of our team members at Standard Chartered Egypt office during the official working hours from Sunday to Thursday from 9:00 am to 3:00 pm.

Timeframe for complaint settlement
The complaint will receive a reply within 15 working days from the date of the complaint submission, with a statement of the taken action, and the expected date of settlement. We will contact the complainant regularly until the complaint has been resolved.

In the event that the complaint may take longer to be resolved due to its nature, the complainant will receive a notification within 15 working days from the date of the complaint submission, explaining the issue and an approximate date for closing the complaint.