Double-Swiping of cards with magnetic stripe

Double-swiping is the capturing of payment card data encoded on the magnetic stripes of customers’ payment cards at the Point-of-Sale (POS) reader / Electronic Cash Register (ECR). The data is captured when a payment card is swiped on a retail merchant’s POS reader / ECR. Double-swiping is not a required step in a payment transaction.

To minimise unauthorised transactions, the magnetic stripe on the card should only be activated during periods of overseas travel.

If you suspect that a Singapore-based retail merchant has double-swiped you card, you should report the incident or any attempt of double-swiping by a merchant to ABS via email: ABS will look into the matter, and identify the retail merchant that does not comply with the “do not double-swipe” rule set out by ABS and the Card Schemes.

If you suspect that your personal data has been collected by the retail merchant without your consent and for purposes other than the payment transaction, you may report the matter to the Personal Data Protection Commission, or PDPC via email

Please include the following details in your email:

  • Date and time of your transaction;
  • Name of the merchant outlet; and
  • Address of the merchant outlet.

Click here for FAQs and more information.


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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


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