Double-Swiping of cards with magnetic stripe

Double-swiping is the capturing of payment card data encoded on the magnetic stripes of customers’ payment cards at the Point-of-Sale (POS) reader / Electronic Cash Register (ECR). The data is captured when a payment card is swiped on a retail merchant’s POS reader / ECR. Double-swiping is not a required step in a payment transaction.

To minimise unauthorised transactions, the magnetic stripe on the card should only be activated during periods of overseas travel.

If you suspect that a Singapore-based retail merchant has double-swiped you card, you should report the incident or any attempt of double-swiping by a merchant to ABS via email: banks@abs.org.sg. ABS will look into the matter, and identify the retail merchant that does not comply with the “do not double-swipe” rule set out by ABS and the Card Schemes.

If you suspect that your personal data has been collected by the retail merchant without your consent and for purposes other than the payment transaction, you may report the matter to the Personal Data Protection Commission, or PDPC via email info@pdpc.gov.sg.

Please include the following details in your email:

  • Date and time of your transaction;
  • Name of the merchant outlet; and
  • Address of the merchant outlet.


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