Standard Chartered Tigerair Credit Card Rewards Programme Product Terms

Eligibility and applicable terms

  1. In order to participate in the Standard Chartered Tigerair Credit Card Rewards Programme ("Programme"), you must be a principal cardholder of a valid co-brand card, namely the Standard Chartered Tigerair Platinum credit card or the Standard Chartered Tigerair $500 credit card, issued by Standard Chartered Bank in Singapore.

  2. These Standard Chartered Tigerair Rewards Programme Product Terms are to be read in conjunction with our Customer Terms, our Credit Card Terms, and the Standard Chartered 360° Rewards Programme Product Terms (Other Terms"). If there is any inconsistency between the Other Terms and these terms, these terms prevail only to the extent of such inconsistency.

Disclosure

In addition to the terms below, clause 25.1 (Information we disclose) of our Customer Terms shall also apply.

You consent to each member of the Standard Chartered Group, its officers, employees, agents and advisers disclosing information relating to you contained in your Standard Chartered Tigerair Platinum credit card or the Standard Chartered Tigerair $500 credit card application (including name, date of birth, mobile phone number, email address and passport number but excluding income related information) to Tiger Airways Singapore Pte Ltd (Tigerair") in order for us to provide you with the card privileges and benefits provided by Tigerair in connection with the card, and for Tigerair to provide you with information on its product and services.

Rewards plans

  1. If you are a cardholder of the Standard Chartered Tigerair Platinum credit card ("Platinum Card"), you may sign up to participate in either one (1) of the following two (2) rewards plans:
    • Upfront Rewards ("UR") plan; or
    • Future Rewards ("FR") plan
  2. If you are a cardholder of the Standard Chartered Tigerair $500 credit card ("$500 Card"), you are only eligible for the FR plan.

  3. If you did not select your preferred rewards plan on the Platinum Card application form, you will automatically be enrolled in the FR plan on the date of opening of the Platinum Card account. If you selected both rewards plans on the Platinum Card application form, you will be enrolled in the UR plan. If you are a cardholder of the Platinum Card, you may change your rewards plan at any time subject to the terms set out in clauses 5 and 6 below.

  4. you are enrolled in the UR plan, you are not eligible to earn Rewards Points as rewards are received upfront. You are also not eligible to earn Relationship Rewards set out in clause 15 (360° Rewards programme product terms and conditions) of our Standard Chartered 360° Rewards programme Product Terms. If you are enrolled in the FR plan, you will earn Rewards Points for amounts charged to the Platinum Card or the $500 Card (collectively referred to as "Cards"). Cardholders of the Platinum Card who are enrolled in the FR plan are not eligible to earn Relationship Rewards.

  5. Unless otherwise stated, you are not eligible for CashBack for amounts charged to the Cards.

Rewards

  1. The reward for both the UR and FR plan is a one-way flight, inclusive of all taxes and charges (including fuel surcharges), operated by Tigerair departing Singapore for one (1) person to any one (1) of the following 11 destinations – Bangkok, Hat Yai, Ho Chi Minh, Jakarta, Krabi, Kuala Lumpur, Penang, *Phnom Penh, Phuket, Surabaya and Yangon (collectively "Destinations" and each a "Destination") ("Reward"). We reserve the right to add to, remove or change the Destinations at any time without notice.

    *Please note that with effect from 3 November 2014, Phnom Penh will be replaced by Kochi as one of the Destinations.

  2. In order to enjoy the Reward, you must obtain a Tigerair code via our Online Rewards website at www.standardchartered.com.sg/rewards ("e-voucher"). You must use this e-voucher to make the flight reservation via the Standard Chartered Tigerair Credit Card booking portal ("Portal") located at www.booking.tigerair.com/SCBLogin.aspx and can be accessed through www.tigerair.com ("Tigerair website").

  3. Tigerair is responsible for providing you with Portal login details. We are not responsible or liable for any delay in Tigerair providing the Portal login details. You must use these login details to access the Portal to make the flight reservations using the e-voucher.

  4. E-vouchers can only be used for flight reservations made via the Portal. E-vouchers are for a specific flight fare class and are subject to availability. It is recommended that you make your flight reservation with Tigerair at least three (3) calendar months in advance of when you wish to travel and avoid holiday periods / peak seasons. E-vouchers are valid for 12 months from the date of issue.

  5. E-vouchers are not transferable unless you are in possession of more than one (1) e-voucher, in which case you may nominate and utilise the e-voucher for the benefit of any other person (including supplementary cardholders) provided always that you and such other person travel together on the same single flight booking.

  6. E-vouchers are not exchangeable for cash or any other rewards or items. You are not entitled to any payment or compensation for unused e-vouchers.

  7. In the same single flight booking made via the Portal, flight reservations for a maximum of two persons (including yourself) can be made and you can utilise a maximum of two (2) e-vouchers for such flight reservations. To add flight reservations for additional persons in the same single flight booking, you must contact Tigerair call centre at +65 3157 6434 (Monday to Sunday, 5am - 10pm).

  8. Any change of Destination or any other flight particulars (including flight departure time/ dates) of a booked flight (if allowed) will be subject to further terms and conditions (including but not limited to payment of administrative fees) as may be imposed by Tigerair.

  9. Full terms and conditions for the e-voucher and how to make a flight reservation may be viewed at the Tigerair website.

  10. E-vouchers, the Portal and the flights (including flight departure timings and dates) are provided by Tigerair and are not within our control. We are not responsible or liable to you or any other persons for any loss or damage (including personal property):
    • arising out of or in connection with your utilisation of the e-vouchers, the Portal and any flights;
    • arising out of or in connection with any breaches, actions or omissions by Tigerair including but not limited to any inability, error, delay, cancellation or failure by Tigerair in relation to the e-vouchers, the Portal, or the booking or operating of any flights; and
    • for any personal injury or death sustained at the Destination(s) or while travelling.
    Any disputes arising out of or in connection with the e-vouchers, the Portal and any flights must be resolved directly between you and Tigerair. It is the responsibility of you and any other persons travelling together on the same flight to ensure that you and such other persons possess necessary travel documentation (including valid passports and visas).

  11. A fee of S$15 will be charged to your Card account for each e-voucher issued.

Rewards

  1. This clause 5 shall only apply to you if you are enrolled in the UR plan. On commencement of the UR plan, you are eligible for a Reward. Under the UR plan, you agree upfront to accumulate a spend of S$5,000 ("UR Spend Requirement") on retail transactions on your Platinum Card. You have up to 12 continuous calendar months from the commencement of your UR plan to fulfil the UR Spend Requirement. The UR plan will commence on the date of opening of the Platinum Card account or on the date the UR plan is renewed (as the case may be).

  2. If you have chosen to enrol in a recurring UR plan, unless you terminate the automatic renewal of the recurring UR plan in accordance with clause 5.4 below, after the UR Spend Requirement is fulfilled within the relevant period of 12 continuous calendar months or upon completion of the relevant period of 12 continuous calendar months without fulfilment of the UR Spend Requirement (as the case may be), the UR plan will automatically be renewed the following day. You will therefore be eligible for a fresh Reward in advance of the fresh UR Spend Requirement and will have a fresh period of 12 continuous calendar months to fulfil a fresh UR Spend Requirement.

  3. If you have chosen to enrol in a one-time non recurring UR plan, after the UR Spend Requirement is fulfilled within the relevant period of 12 continuous calendar months or upon completion of the relevant period of 12 continuous calendar months without fulfilment of the UR Spend Requirement (as the case may be), your rewards plan will be automatically converted to a FR plan the following day. You may call our Contact Centre at 1800 788 3133 if you wish to convert your FR plan back to a UR plan of choice or convert your one-time non recurring UR plan to a recurring UR plan. For clarity, any 360° Reward Points earned on your Card while you are on a FR plan will not count towards the UR Spend Requirement.

  4. The UR plan will continue (or in the case of a recurring UR Plan be automatically renewed pursuant to clause 5.2) unless you call our Contact Centre at 1800 788 3133 to terminate the continuation (or in the case of a recurring UR Plan, automatic renewal) of the UR plan and convert your preferred rewards plan to a FR plan. You may terminate the continuation (or in the case of a recurring UR Plan, automatic renewal) of the UR plan and convert your preferred rewards plan to a FR plan:
    • at any time, to take effect from the date the UR plan would otherwise have been automatically renewed, once the UR Spend Requirement has been fulfilled within the relevant period of 12 continuous calendar months. In the instance where the UR Spend Requirement has been fulfilled within the relevant period of 12 continuous calendar months, no fee will be payable for the Reward you received upfront. In the instance where the UR Spend Requirement has not been fulfilled within the relevant period of 12 continuous calendar months, we will debit the sum of S$100, being the fee for the Reward, from your Platinum Card account without prior notice to you. For clarity, amounts charged to the Platinum Card cannot be converted to 360° Reward Points; or
    • with immediate effect before fulfillment of the UR Spend Requirement within the relevant period of 12 continuous calendar months. In such an instance, we will debit the sum of S$100, being the fee for the Reward, from your Platinum Card account without prior notice to you. For clarity, the amounts charged to your Platinum Card cannot be converted to 360° Reward Points.
  5. If you do not fulfill the UR Spend Requirement within the relevant period of 12 continuous calendar months, we will debit the sum of S$100, being the fee for the Reward, from your Platinum Card account without prior notice to you.

  6. If you request the cancellation of your Platinum Card before accumulating the UR Spend Requirement within the relevant period of 12 continuous calendar months, we will debit the sum of S$100, being the fee for the Reward, from your Platinum Card account without prior notice to you.

  7. If your Platinum Card account is suspended, cancelled or terminated for any reason during the relevant period of 12 continuous calendar months and before the fulfilment of the UR Spend Requirement, we will debit the sum of S$100, being the fee for the Reward, from your Platinum Card account without prior notice to you.

  8. If you are enrolled in UR plan, you may retrieve your e-vouchers from our Online Rewards website the day after the UR plan commences or is automatically renewed. We are not responsible or liable for any loss or damage suffered as a result of any failure on your part to retrieve the e-voucher(s).

  9. For the purposes of this clause 5, the $100 fee for the Reward will be debited from your Platinum Card account whether or not you have obtained your e-voucher from our Online Rewards website or made a flight reservation using the e-voucher.

  10. For clarity, we may terminate the UR plan at any time by serving you a written notice.

FR plan

  1. This clause 6 shall only apply to you if you are enrolled in the FR plan. The FR plan applies to you if you are a cardholder of the Platinum Card but have not selected to participate in the UR plan or if you are a cardholder of the $500 Card. The FR plan will commence on the date of opening of either your Platinum Card account or your $500 Card account.

  2. If you are enrolled in the FR plan, you will earn Rewards Points if you charge amounts to your Card. You are eligible for a Reward if you accumulate an equivalent number of Rewards Points from charging a total amount of S$8,000 on retail transactions to your Card. Alternatively, you can choose to use the Rewards Points earned to redeem any one or more of the other rewards featured in the programme catalogue.

  3. If you are enrolled in the FR plan, to receive the Reward, you must use your Rewards Points earned to redeem the e-voucher from our Online Rewards website under the "Tigerair Platinum Card Exclusives" section. You may not receive your e-vouchers instantaneously. We are not responsible or liable for any loss or damage as a result of any delay in your receipt of e-vouchers.

  4. All Rewards Points earned on the Cards under the FR plan will expire at the end of every three-year period commencing from the date of opening of the Card account.

  5. If you are a cardholder of the Platinum Card, the FR plan will continue unless you call our Contact Centre at 1800 788 3133 to terminate the FR Plan and convert your preferred rewards plan to a UR plan. Upon termination of the FR plan and conversion of your preferred rewards plan to the UR plan, any Reward Points earned on your Card will not count towards the UR Spend Requirement.

  6. For clarity, if you are a cardholder of the $500 Card, you cannot terminate the FR plan and cannot convert your preferred rewards plan to a UR plan.

Additional benefits

  1. You are also entitled to the following complimentary benefits provided by Tigerair, namely the seat selector - standard option only, boardmefirst priority boarding, and Luggage Upsize from 20kg to 25kg only, ("Airline Benefits"). For clarity, you must first purchase the Luggage Upsize before you are entitled to the free luggage upgrade for check-in luggage from 20kg to 25kg.

  2. Airline Benefits are subject to such terms and conditions as may be imposed by Tigerair as well as these terms. Please contact Tigerair for details.

  3. You are entitled to the Airline Benefits if you: (i) utilise your Rewards or (ii) purchase air tickets directly from Tigerair using your Card, by logging on to the Portal. For clarity, if you do not log on to the Portal when purchasing air tickets from Tigerair, you will not be entitled to the Airline Benefits.

  4. If you utilise your Rewards, and purchase full fare air tickets for any other persons via the Portal and charge such amounts to your Card, such other persons travelling with you in that same single flight booking will also enjoy selected Airline Benefits, namely the seat selector - standard option only, boardmefirst priority boarding, Luggage Upsize from 20kg to 25kg only.

General

  1. You are also a customer of Tigerair. Tigerair collects and processes your personal data, and we are not responsible or liable for any loss you may incur as a result of Tigerair' handling or use of your personal data. If you wish to have your personal data removed from Tigerair' database once your Card has been cancelled, it is your responsibility to contact Tigerair directly to resolve this.

  2. The UR Spend Requirement and the amounts charged to your Cards under the FR plan must be accumulated from retail transactions only. The following transactions will not be taken into consideration, when determining if the UR Spend Requirement has been fulfilled, or for the amounts charged to your Cards under the FR plan:
    • any cash advance;
    • any fees and charges (including but not limited to annual card fees, interest charges, cash advance fees, finance charges and/or late payment charges);
    • any balance or funds transfer;
    • any monthly instalment of an EasyPay transaction;
    • any amount charged to your Cards that is subsequently cancelled, voided, refunded or reversed;
    • recurring payments or payments made using Standard Chartered Online Banking;
    • AXS or ATM transactions made using your Cards;
    • amounts which have been rolled over from the preceding months' statements; and
    • any other charge, fee, transaction or payment as we may stipulated from time to time.
  3. For any new retail transaction payable by monthly instalments, if you charge the total amount in respect of such transaction to your Cards within a particular month where such total amount is successfully converted to monthly instalments:
    • at point of sale by a participating merchant, the monthly instalment amount (and not the total amount charged); or
    • at a later date by us, the total amount charged (and not the converted monthly instalment amount),
    will be counted towards, the fulfilment of the UR Spend Requirement provided such amount is successfully posted during the relevant period of 12 continuous calendar months, or the amounts charged to your Cards under the FR plan provided that such amount is successfully posted.
  4. In the event that any amounts charged to your Cards are reversed or cancelled, we will deduct the equivalent amount from the UR Spend Requirement, or such amounts charged to your Cards under the FR plan, as appropriate at our sole discretion.

  5. All amounts charged to the Cards by supplementary cardholders will be considered as amounts charged to the Cards by principal cardholders.

  6. We accept no liability for any late submission of any transaction by merchants for whatsoever reason.

  7. We or Tigerair reserve the right to vary, modify, add or delete any of these terms including but not limited to making any change to the UR plan or the FR plan, spend requirement, Reward or e-voucher at any time without prior notice or reason. By continuing to participate in the UR plan or the FR plan, you are deemed to have accepted and agreed to be bound by the variations, modifications, and amendments.

Standard Chartered Tigerair Credit Card Sign-Up E-voucher Promotion Terms and Conditions

  1. This Standard Chartered Tigerair Credit Card Sign-Up E-voucher Promotion ("Promotion") is available from 1 January 2016 – 31 December 2016 (both dates inclusive) ("Promotion Period").

  2. To be eligible for this Promotion, you must apply for a Standard Chartered Tigerair Platinum Credit Card issued by Standard Chartered (Singapore) Limited (or "we" or "us" or "our") ("Card") as a principal cardholder ("Cardholder") and select the Upfront Rewards plan as the preferred rewards plan for your Card at the point of Card application, and your Card application must be received and approved by us during the Promotion Period.

  3. For clarity, you are not eligible to participate in this Promotion if you: (i) have selected the Future Rewards plan as the preferred rewards plan for your Card; or (ii) cancel your existing Card and reapply for another Card during the Promotion Period.

  4. Under the Promotion, a sign-up e-voucher ("E-voucher") will be sent to your Online Rewards account upon the approval of your Card.

  5. The E-voucher is valid for 12 months from the date of issue and can be used to make a flight reservation for a one-way Tigerair flight, inclusive of taxes and charges, departing from Singapore to any one of the following 11 destinations – Bangkok, Hat Yai, Ho Chi Minh, Jakarta, Krabi, Kuala Lumpur, Kochi, Penang, Phuket, Surabaya and Yangon (collectively, "Destinations"). Flight reservations must be made via the Standard Chartered Tigerair credit card booking portal. We reserve the right to add to, remove, or change the Destinations at any time without notice.

  6. Please refer to clauses 27.2 to 27.10 and 30 of the Standard Chartered Tigerair Credit Card Rewards Programme Product Terms for the other terms governing the use of the E-voucher.

  7. We reserve the right to revise these terms, modify or withdraw this Promotion at any time without prior notice or reason. Please visit our website for the latest terms and conditions.

  8. This Standard Chartered Tigerair Credit Card Sign-Up E-voucher Promotion Terms and Conditions is to be read in conjunction with our Customer Terms, Credit Card Terms and Standard Chartered Tigerair Credit Card Rewards Programme Product Terms ("Other Terms"). In the event of any inconsistency between these terms and the Other Terms, these terms prevail only to the extent of such inconsistency.

  9. This Standard Chartered Tigerair Credit Card Sign-Up E-voucher Promotion Terms and Conditions is to be read in conjunction with our Customer Terms, Credit Card Terms and Standard Chartered Tigerair Credit Card Rewards Programme Product Terms ("Other Terms"). In the event of any inconsistency between these terms and the Other Terms, these terms prevail only to the extent of such inconsistency.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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