Terms and Conditions

Legal Information

The use of Standard Chartered Online is governed at all times by the Legal Notices, Data Protection and Privacy Policy and Electronic Banking Terms and Conditions.

The Legal Notices set out the terms of the agreement that will apply when you use the online services on the Website, including Disclaimers and Indemnities.

The Electronic Banking Terms and Conditions set out the extent to which we will be responsible for any loss or damage in connection with your online banking usage, as well as your responsibilities for security and for unauthorized instructions.

Please also refer to the Data Protection and Privacy Policy for the use of any personal information provided by you through the Website.

Online Banking Security Guarantee Terms and Conditions
Eligibility
  1. This Online Banking Security Guarantee ("Guarantee") is available to all persons who maintain savings and/or current/ cheque accounts with Standard Chartered Bank (Singapore) Limited in Singapore, and who have applied for and utilise the Bank's electronic banking services for such accounts ("Accounts") ("Customers"), subject to the terms set out below.
  2. The following categories of customers are not eligible for this Guarantee:
    1. Customers whose accounts with us including but not limited to savings and/or current/ cheque accounts have been suspended, closed, cancelled or terminated for any reason at the time the Unauthorised Transaction (defined in paragraph 3 below) occurred or when a request is made under this Guarantee; and
    2. SME and Corporate & Institutional Banking customers.
  3. This Guarantee is only applicable in the event a sum of money has been transferred from Customers' Accounts by way of any of the following types of transactions, namely:
    1. Funds Transfers;
    2. Bill Payments;
    3. Pay Any Card;
    4. Online Telegraphic Transfers; or
    5. eCashier's Order,
    provided that such transactions (i) were carried out via the Online Banking Channels; and (ii) have not been authorised by Customers and were carried out without the knowledge or consent of Customers ("Unauthorised Transactions"). For the purposes of this Guarantee, "Online Banking Channels" refer to our online banking secured website and/or Breeze platform accessed through www.standardchartered.com.sg.
  4. For clarity, all other types of transactions including but not limited to Online Trading are excluded from this Guarantee.
  5. In the event that any Unauthorised Transaction occurs in respect of an Account in joint names, regardless of the nature of the Account operating authority, all account holders must comply with the terms of this Guarantee, and "Customer" shall refer to each and any account holder for the Account in joint names.
Customers Obligations
  1. Subject to these terms, in order to make a request under this Guarantee, Customers are required to comply with, and must demonstrate to our satisfaction that they have complied with the following requirements:
    1. Customers must have made all best efforts to prevent and deter unauthorised access to their Accounts and the Unauthorised Transactions. This includes ensuring that online security has not been compromised, and that security measures and precautions relating to the Online Banking Channels have been adhered to, including:
      1. Customers have kept their Online Banking Channels login details including but not limited to usernames, passwords, additional logon PINs, tokens and Security Codes (collectively, "PIN") secure and confidential at any and all times, and have not disclosed the PIN to anyone directly or indirectly;
      2. Customers have adhered to the security practices recommended by us under "Protect yourself while banking online" and the Electronic Banking Terms and Conditions including but not limited to installing and keeping updated industry-recommended firewall and virus detection software on their computers and mobile devices;
      3. Customers have not used any account aggregation services or other similar services which allow Customers to view their account details on a single website;
      4. Customers monitor transactions relating to their accounts regularly and in any event no less than once a month;
      5. Customers have ensured that their personal information in our records, including their mobile numbers and email addresses, are accurate and kept up to date; and
      6. Customers have complied with our Customer Terms, Current/ Cheque/ Savings Account and Time Deposit Terms, Credit Card Terms, and Electronic Banking Terms and Conditions, and any written law;
    2. Upon Customers becoming aware of any discrepancies or suspicious circumstances, activities or transactions relating to their Accounts, Customers must inform us immediately of the details of the same at 1800 747 7000;
    3. Customers must verify the accuracy of each entry in any statement, advice and confirmation that we may issue to Customers and in Customers' passbook, and must inform us immediately, and in any event no later than 14 days from the date of such statement, advice, confirmation or passbook entry, of any discrepancies or suspicious circumstances, activities or transactions suggested by or reflected in the contents of such statement, advice, confirmation or passbook entry;
    4. Customers must file a report with the Singapore Police Force promptly, and in any event within 7 days from the date of informing us of any discrepancies or suspicious circumstances, activities or transactions, setting out the relevant details of the same;
    5. Customers must provide us and the Singapore Police Force and any other relevant authority (including overseas authorities as the case may be) with full co-operation, and access to and furnish all information, documents, and hard-disks requested; and
    6. Customers must make and sign a sworn statement (in terms satisfactory to us) attesting that they have complied with all the above requirements, and furnish us with the original statement.
Guarantee
  1. If we determine at our sole discretion that:
    1. an Account is eligible for the Guarantee;
    2. an Unauthorised Transaction has taken place;
    3. such Unauthorized Transaction did not arise from or as a result of Customers' negligence, misconduct, or fraudulent or dishonest act or omission; and
    4. Customers have complied with the terms of this Guarantee, we shall reimburse to Customers such amounts transferred under the Unauthorised Transactions.
  2. Any reimbursement of monies to Customers is strictly limited to the amount that has been transferred under the Unauthorized Transaction.
  3. This Guarantee does not cover any indirect, consequential or special losses, damages, costs, charges and expenses (including but not limited to legal fees) suffered or incurred by Customers.
  4. In the event that monies have already been reimbursed to Customers under this Guarantee, and we determine at our sole discretion that such Customers have not complied with these terms or are otherwise not entitled to payment under this Guarantee, we shall be entitled to recover from Customers all and any reimbursed monies including but not limited to by debiting and/or setting-off the said monies from any account(s) such Customers may hold with us, without any prior notice.
  5. For clarity, in order to make our determination, we shall be entitled to (but not obliged to) look to the results of investigations by us or the Singapore Police Force or any other authority or any other circumstances. The length of time taken for any investigations undertaken and any response to Customers will vary with the complexity of each case.
General
  1. Upon our receipt of any report or information from Customers, we may (but are not obliged to) restrict or suspend access by Customers to their Account(s) via the Online Banking Channels. We reserve the right to continue such restriction or suspension until such time we deem appropriate.
  2. We reserve the right to determine at our sole discretion whether Customers have complied with these terms in order to make a request under this Guarantee. In case of any dispute, our decision is final, conclusive and binding. We will not entertain or respond to any appeal or correspondence.
  3. We reserve the right to vary, modify, add or delete any of these terms, including terminating or withdrawing this Guarantee, at any time without prior notice or reason.
  4. This Online Banking Security Terms and Conditions is to be read in conjunction with our Customer Terms, Current/ Cheque/ Savings Account and Time Deposit Terms, Credit Card Terms, and Electronic Banking Terms and Conditions. If there is any inconsistency, these terms prevail only to the extent of such inconsistency.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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