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Need to find out more about our products or services? Our consultants are ready to help.
- Locate us
- Call us
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Locate us
Click here to locate our Branch and Shared ATM Network locations.
Call us
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CUSTOMER SERVICE HOTLINE
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|---|---|
| 24 Hour Hotline | (02)40580088 |
| Toll free Hotline | 0800-051234 (Landline only) |
| Credit Card Loss Report Hotline | (02)66032890 |
| Corporate & Institutional and Commercial Banking Clients Hotline | For landline: (886) 4066-8688 For mobile: (886) 2-4066-8688 (Mon-Fri, 9am-6pm) |
| SME Hotline | (02)40510088 (Press 1 for Agent service) |
| Elderly Service Hotline | (02)66032838 |
Phone Banking Service
Please dial 1 banking then use the speed dial. (Please follow instructions for Phone Banking Service process to complete other service requests)
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ACCOUNT RELATED
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|---|---|
| Inquiry on TWD account balance | 1111 |
| Request for saving account deposit detail | 1211 |
| Inquiry on exchange rate | 113 |
| Inquiry on insufficient balance for checking account | 114 |
| Request for bank statement | 13 |
| Checking A/C current status | 61 |
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FUND TRANSFER
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|---|---|
| Transfer to SCB accounts | 211 |
| Transfer to SCB accounts Transfer to other Bank’s accounts | 212 |
| Available balance on Overdraft account | 213 |
| Transfer to Time Deposit and Withdraw Time Deposit | 214 |
| Foreign currency fund transfer | 215 |
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LOAN SERVICES
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|---|---|
| Inquiry on loan application status | 312 |
| Inquiry all latest payment amount and payment due date | 33 |
| Inquiry on current outstanding amount and available credit line | 34 |
| Make latest due payment | 351 |
| Apply pay-off certificates | 36 |
| Request for Loan Repayment Receipt (Open for customer application for tax purpose from 3/1 to 5/31) | 37 |
Chat with us
VIDEO CHAT
Prefer face-to-face interaction? Start a video session with our consultants.
AUDIO CHAT
On the move? Use our voice chat service to talk to our consultants.
TEXT CHAT
Prefer to message? Use our live message service to chat with our consultants.
Service hours are Monday through Friday from 9AM to 6PM, excluding Public Holidays.