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FOR INDIVIDUAL

FOR BUSINESS

eStatements

Banking eStatements and Credit Card eStatements. 6 Advantages to You

Individual Privacy Protection

Password functions are included. Just follow the instructions, enter your password, and you will be able to access your bills.

Preservation of the Planet

Paper copies are reduced to help preserve our planet.

Convenience of Requesting Bill Statements Redelivery

Log on to the Digital Banking Service or call the customer service number at any time to request redelivery of your monthly credit card statement.

Convenience of Electronic Filing

Files are saved electronically for easy filing and organizing.

Fast Delivery and Easy Management

After the statement closing date, e-Statements are quickly delivered to your designated email address (within 7-10 business days for Banking e-Statements and within 2-5 business days for Credit Card e-Statements) for fast account information management.

Convenience of Scheduling Payments

Log on to the Personal Digital Banking Service or call the customer service number at any time to request redelivery of your monthly credit card statement.

Extreme Convenience~Application Process Explanation
  • Please go to the Digital Banking Service, and follow the online instructions to complete the application process.
  • Please carefully review the Service Agreement, contact our customer service center at 4058-0088(or 02-4058-0088 if calling from a mobile phone), and a representative will be able to help you.
  • Applications can be made at any local branch.
Ease of Payment~Credit Card Payment Explanation

In addition to printing the monthly credit card will statement to make payment at any designated convenience store, you can also use any of the following electronic methods to make payments in a more environmentally friendly way.

  • Online Payment: Please use our e-bill payment or e-ATM or log on to the Digital Banking Service to make payments.
  • ATM: Please enter the bank code 052, your credit card number and payment amount.
  • Phone Payment: Please call 4058-0088, or 02-4058-0088 from a mobile phone.
  • Automatic Deduction: To request a copy of the “Direct Debit Payment Authorization” to apply for automatic deduction service, please call 4058-0088, or 02-4058-0088 from a mobile phone.
  • Hi-Live Convenience Stores: Payment slips can be printed via  complete payment at convenience stores.
  1. To use the Digital Banking System to make payments on credit cards belonging to other people or issued by other banks, you must submit an application at a local branch for the non-designated transfer function on the Digital banking account. If you would like to make payments on credit cards belong to yourself that was issued by this bank, you will not need to apply for the non-designated transfer function.
  2. To use Phone Payment to make credit card payments, you must submit an application at a local branch for the non-designated transfer function on the phone payment account.

How to Apply

Features

Banking Services : Take complete control of your assets and liabilities with Standard Chartered’s Online Banking.

Trust Investment : Manage your investments safely and easily through our Online Banking service.

Credit Card : View your credit card account summary and recent transactions for the last 4 months online.

How to Apply

As long as you are our demand deposit account customers, you can apply for Online Banking services through one of the following methods. Please select your choice:

Apply Online
SCB Branch
Customer Service Center

Apply Online

Who Can Apply

ROC (Taiwan) citizens aged over 20 whose mobile number has been registered with the Bank.

Services Available

Banking services
Overview, account details, TWD intra-bank transfers, TWD inter-bank transfers (only available for those who apply via web-ATM), TWD time deposit, loan services, online tax payments, SCB credit card bill payments, Chunghwa Telecom bill payments, utilities payments and inquiries.

Trust investments
Investment P&L, customer investment profile, Trust Account Opening, Subscription (TWD Trust), Redemption (TWD Trust) ,Switch (TWD Trust), Change in Investment (TWD Trust), Trust Product Recommendation and transaction details.

Others
Priority Banking Services, Credit Cards, e-Statement and Personal Settings

Information Required For Activation

Please prepare one of the following three items: your chip ATM card (with a card reader), your phone banking PIN, or your chip ATM card’s magnetic strip PIN. Follow the instructions online to complete the application process.

Standard Chartered Branch

Information Required

Your ID and the original specimen seal used when you applied for your TWD demand deposit accounts.

Information Required For Activation

Please prepare one of the following three items: your chip ATM card (with a card reader), your phone banking PIN, or your chip ATM card’s magnetic strip PIN. Follow the instructions online to complete the application process.

Services Available

You can apply for all Online Banking services at any of our nationwide branches.

Customer Service Centre

Who Can Apply

ROC (Taiwan) citizens aged over 20

Services Available

Banking services
Overview, account details, TWD intra-bank transfers, TWD time deposit, loan services, online tax payments, SCB credit card bill payments, Chunghwa Telecom bill payments, utilities payments and inquiries.

Trust investments
Investment P&L, customer investment profile, Trust Account Opening, Subscription (TWD Trust), Redemption (TWD Trust) ,Switch (TWD Trust), Change in Investment (TWD Trust) , Trust Product Recommendation and transaction details.

Others
Priority Banking Services, Credit Cards, e-Statement and Personal Settings

Information Required For Activation

Please prepare one of the following three items: your chip ATM card (with a card reader), your phone banking PIN, or your chip ATM card’s magnetic strip PIN. Follow the instructions online to complete the application process.

Customer Service Hotline

4058 0088 (Please dial 02 4058 0088 on the cell phone)

Online Banking

Service Functions

Our full range online banking services provide you with a complete selection of the most useful daily banking services. Our diverse services, including “Account Details and Inquiries”, “Transfer Accounts Services”, “Tax/Bill Payment Services”, “Trust Investment Services” and “Credit Card Services”, are provided to help and assist you in your everyday life and wealth management.

Investment Subscription Promotional Programs

Details

Standard Chartered Bank provides the following promotional programs for trust investment subscriptions via the Online Banking Service:

Program Name
Program Availability
Program Description
40% off transaction fees for Lump Sum Subscriptions and Regular Subscription Plans Customers will receive 40% off transaction fees for subscriptions made via the Online Banking Service to Lump Sum Subscriptions and Regular Subscription Plans

If the program availability is noted as “–“, this means the program is a general promotional program provided by the Online Banking Service. The end date of the program’s availability will be posted on the Standard Chartered Bank website when it is determined.

Investors subscribing “Non-discretionary money trust investments in domestic and foreign negotiable securities” through Standard Chartered Bank, please note:

  1. There are risks inherent in every trust investment. Subscribers should carefully read all trust contracts and agreements before subscribing.
  2. Trust assets are considered assets outside of normal savings and deposits, and are not eligible for deposit insurance coverage.
  3. Other than Standard Chartered Bank’s fiduciary duties, the bank is not responsible for trust investment management or losses on investment principals, and the bank does not guarantee a minimum return on any investment. Fund investors/beneficiaries are solely responsible for any potential gains and losses.
  4. Fund investments are not eligible for deposit insurance coverage. There are risks inherent in fund investments, and may result in losses on principals.
  5. Because fund investments are not considered savings or deposits, investors are solely responsible for their gains or losses and cannot expect deposit insurance coverage from the bank on their fund investments. Investors with different subscription dates will have different fund performance results, and past performances do not guarantee future results. Other than Standard Chartered Bank’s fiduciary duties, investors are solely responsible for any potential gains and losses on their principals, losses due to exchange rates, or risks due to fund dissolutions, liquidations, transfers or mergers.
  6. Just because a domestic or foreign fund is approved by the FSC (FSC check if this is the correct English name) does not mean there are no risks inherent in the fund. A fund company manager’s past performance does not guarantee a fund’s future investment result, so investors should chose their investments carefully. Also, a fund manager’s past performance does not guarantee a minimum return on investment. Other than the fund company’s fiduciary duties, the fund company is not responsible for any gains or losses, and does not guarantee a minimum return on investments. It is recommended that investors carefully read the fund prospectus before subscribing to any fund.
  7. A fund’s interest rate or dividend rate does not represent a fund’s return. In addition, a fund’s past interest/dividend rate does not guarantee the fund will issue the same interest/dividend rate in the future. A fund’s net asset value may also change due to fluctuations in the market.
  8. Fund costs (and foreign fund distribution costs) are disclosed in the fund’s prospectus or notices to the investors. Investors can also find more information about fund costs from Fund Clear (http://www.fundclear.com).

Online Security

Online Banking Security Overview

Online Banking Password Security Mechanism

We use a “fixed password” + “SMS OTP” at each level to ensure your online banking transactions are safe and secure, allowing you to use our internet services easily and comfortably.

Use of “fixed password” +”SMS OTP”
You can log in with your self-set “fixed password” and complete a wide range of low-risk transactions and services. To use higher risk services, you will need to enter your “SMS OTP” for security purposes. “SMS OTP” is a one-time password. That is sent to your mobile phone every time you make a request and is valid for 100 seconds. Each password can only be used once.

In addition, 128-bit SSL encryption is used for all personal internal banking data transfers. How do you know when you have entered an encrypted environment? Check and see if the internet address (URL) begins with “https”, and then make sure the lock icon in your browser actually appears locked. If yes, then any information you send out is protected by encryption, which means your data can’t be accessed by a third party during the transfer process.

Multi-Layer Protection for a Secure Web Environment

Identity confirmation
When you log into Standard Chartered’s online banking, you will need to enter your ID number, user name, and password. In the case of 3 consecutive failed logins, the system will automatically place a temporary lock on your account to ensure security. Please refer to the instructions provided by the bank in order to unlock your account.

Guarding your transactions
Before confirming a specific transaction, you will be asked to enter your fixed password or SMS password a second time for security reasons (please follow the instructions provided). Your transaction will be completed after a system confirmation is complete.

No simultaneous logins
If a second request is made to log in to your account while you are already logged in, the system will recognize it as an abnormality and deny the most recent login attempt as well as log out the current user. Please re-open your browser and try to log in again after 10 minutes. If this situation is caused even after following regular procedures to log out, please contact our customer service center 4058-0088. Mobile phone users should dial (02) 4058-0088.

Automatic log out
If you do not complete a transaction within 9 minutes of logging into Standard Chartered’s online banking, the system will send out an automatic reminder asking if you wish to continue to use the service. If there is no response within 1 minute, we will automatically log you out to ensure your account safety.

Protecting Your security
Standard Chartered online banking is monitored by our expert staff 24 hours a day to prevent abnormal transactions and unauthorized log-ins. We are committed to providing safe and secure transactions and services at all times. If you have any questions or problems during your use, please contact our 24 hour customer service center at 4058-0088, for mobile phone users please dial (02) 4058-0088, we will provide you with the most caring services.

Security Mechanism Overview
  • Standard Chartered online banking adopts the advanced SSL security mechanism that is a symmetric encryption/decryption to provide whole data encryption, ensuring the data privacy and completeness without being intercepted or cracked during transfer. “Password” and “SMS password” security mechanisms are also used to further protect your online transaction and personal information.
  • Check your SMS:
    1. Whenever you wish to perform an undesignated transfer in online banking we will send a set of 6 digit one-time-use password and a partial information of the transaction to your mobile phone number through SMS.
    2. Please verify the transaction information in the SMS is accurate, then proceed to enter the one-time-use password on the webpage.
    3. Do not let any third party know your one-time use password (Standard Chartered will never ask for your password).
    4. You will also receive an e-mail notification (if an e-mail address is saved) after the completion of your transaction, please verify the transaction information in your e-mail notification.
  • Please verify the date and time of your last log-in whenever you log in to online banking.
  • Regularly check your account balances and monthly statement, to see if there’s any irregular transaction.
  • If you need to change your contact information, please visit our branches or contact customer service centre.
Precautions for Use of Online Banking
  1. Please be aware of Malware attacks
  2. To protect your rights and interests, the system will ask you to re-log in if there’s any action within 10 minutes after logging in to online banking; and as a result of system processing account transfers, during certain transaction hours account transfers will not be available. We apologize for any inconvenience caused! After using Standard Chartered online banking services or the SC Mobile App, please remember to log out and close the internet browser window. Never leave your computer unattended during your online banking session.
    1. When logging in to Online or Mobile Banking, safeguard your login details by keeping them away from prying eyes.
    2. Customers who use password to log in, in case of consecutive failed log-in attempts or forgotten username, please refer to online instructions to unlock the account.
    3. Make a habit of changing your Username or Password regularly as it can further protect your online banking security. Do not use personal information as your PIN or Password that can be easily guessed or retrieved by fraudulent parties, e.g., ID number, date of birth, full name, address, mobile and phone number. Refrain from using these and ensure your bank account password is unique from your other passwords. Keep your account information private, and do not share your customized username or Password with other individuals. Do not write down and keep your PIN or Password in a place where it can easily be obtained or seen by unwanted individuals.
    4. Pay attention to your Transaction Notification when you receive it via e-mail. Try to immediately verify the transaction and if you find or suspect that your online banking account has been used by unauthorized individuals, please contact our Customer Service Line at 4058-0088, or for mobile phone users please dial (02) 4058-0088.
    5. Please store your “mobile phone” in a safe place:
      “Mobile phone ” means the specified cell phone number to receive SMS password and its hardware and software including the SIM card and documents, please keep properly and do not transfer, lend to, or in any way give to any other third party. Please keep your user number and password safe and never give your password to a third party. (Reminder: Standard Chartered staff will never ask you for your password). Please do not store your username, password or account number on your mobile phone.
    6. Never respond to unsolicited emails, phone calls or texts. Scammers are clever at impersonating someone you trust, such as a police officer or a Bank representative. If you receive a suspicious email, text or phone call allegedly from the Bank, please check the identity of the sender or caller with us immediately.
    7. Beware of payment or fund transfer requests from people you don’t know. If you are unsure, speak to someone you trust or contact us before making any payment or cash transfer. Watch out for unauthorized cash deposits or withdrawals on your account, they could be fraudulent transactions.
    8. Do not use public computers (e.g., Internet Café, Public Library, Hotels, etc.) to logon to your online banking services. Always pay attention to your surroundings to prevent individuals from seeing your personal login information.
    9. Beware of phishing websites (fake websites that appear to look like authentic banking website). Please verify the online banking internet address, and do not connect through unknown pages or e-mail links to avoid any potential scam. It is recommended that you add Standard Chartered’s official website (www.sc.com/tw) to “My favorites” in your browser’s Bookmarks tab.
    10. Please use Microsoft IE11、Google Chrome、Firefox、Safari、Edge or later browsers, and change your display setting to at least 1024 × 768 resolution and 256 colors for maximum user experience. In addition, to increase the level of security during online transactions, we have blocked access attempts from browsers using SSL 3.0. To access our online banking service, please use the latest version of your browser, and if you are using IE, please ensure that TLS security setting is enabled by going to Tools -> Internet Options -> Advanced -> Enable check box to use TLS 1.0 and above and disable SSL 3.0.
    11. Download the SC Mobile App from Google Play or the App Store — never from third-party sites. To access our online banking service, please use the latest version of your browser, and if you are using IE, please ensure that TLS security setting is enabled by going to Tools -> Internet Options -> Advanced -> Enable check box to use TLS 1.0 and above and disable SSL 3.0. Start by regularly updating the apps and anti-virus software on your mobile phone, tablets and laptops.
    12. If you notice any unauthorized access to your account or unauthorized transactions on your account close the mobile app or web browser and contact us immediately at 4058-0088(dial from a mobile phone, please call at 02-4058-0088). Remember, Standard Chartered will never request for your password or security information by phone call, email or SMS.

The use of online banking means not having to line up and not having to rush anymore. Now you can easily use banking services from the comfort of your own home. It is the smartest choice in a busy life. Standard Chartered understands your concern about the safety of online transaction, please follow the above mentioned instructions to use online banking and you will be able to enjoy its fast and convenience service.

Read More »

Online Security Guidelines
  • Type your Online banking URL
    Always access our online banking by typing the correct URL (www.sc.com/tw) into your browser. Never click on a link in an email to take you to a website, or enter personal details either in the email or website.
  • Password and PIN security
    You should always be wary if you receive unsolicited emails or calls asking you to disclose any personal details or card numbers. This information should be kept secret at all times. Be cautious about disclosing personal information to individuals you do not know.
    Please remember that we will never contact you directly to ask you to disclose your PIN or your full password information.
  • If it sounds too good to be true…
    It probably is. Don’t be conned by convincing emails offering you the chance to make some easy money. As with most things, if it looks too good to be true, it probably is. Be cautious of unsolicited emails from overseas – it is much harder to prove legitimacy of the organisations behind the emails.
  • PC security
    It is important to use up-to-date anti-virus software and a personal firewall. If your computer uses Microsoft Windows, it is important to keep it updated via the Windows Update feature, equally if you use another operating system you should check regularly for updates. You should be vigilant if you use internet cafes or a computer that is not your own and over which you have no control.
  • Keep your identity private offline
    Your identity can be as easily stolen offline as it can online. It is important that you comply with instructions about destroying new PIN numbers and expired bank cards.
    You should also consider using a crosscut shredder to destroy bank and other statements that may contain sensitive personal information. It is advisable to store retained documents in a suitable locked and fireproof container.
  • Check your statements
    It is important to check your statements regularly; a quick check will help identify any erroneous or criminal transactions that might have been performed on your account without your knowledge.
  • Check your banking session is secure
    When undertaking any banking on the internet, check that the session is secure. There are two simple indicators that will tell you if your session is secure. The first is the use of https:// in the URL. Some browsers such as Mozilla Firefox change the color of the URL window when you are in a secure session. The other indicator is the presence of a digital certificate represented by a padlock or key in the bottom right hand corner. If you double click on this icon it should provide you with information about the organization with which you have entered in to a secure session.
  • Check For Spyware
    In addition to being protected by using up-to-date antivirus software you should also regularly use software to remove spyware from you computer, as these programs record information about your internet use and transmit it without your permission. In some circumstances this can compromise your PC security.
  • Ensure You Log Off Properly
    It is important to completely log off from your Online banking session; simply closing the window you performed the transaction in may not close the banking session. If your computer is infected with a Trojan, your session may become hijacked by a criminal and financial transactions may be performed without your knowledge. It is also advisable to disconnect from the internet if you are not planning to use it.
  • What we do to make your Online banking session secure
    We use a combination of Secure Socket Layer (SSL) protocol and passwords to protect your information. In addition, stronger authentication is used as appropriate to particular markets.

Online Banking Security Guidelines

Internet Security Guidelines

You can conduct transactions at home using Online Banking without standing in lines or rushing to the bank.

Online Banking is a smart solution for a busy life. SCB understands your concerns about online security.

Enjoy the benefits of Online Banking by following the guidelines below.

Do not use a password that is easy to remember or guess e.g. National ID number, birthday or phone number Change your Username on a regular basis. Make it a habit to change Username regularly so as to protect your Online Banking security.Safeguard your account password. Do not entrust your “SMS OTP” to others. Do not disclose your User ID to others nor record it anywhere visible to avoid theft.Never access Online Banking from a public computer (e.g. cybercaf, library, etc.). Prevent others from spying on you at all times.Always log out after an Online Banking sessionPay attention to transaction notices. Check the notice promptly for accuracy. Contact our Customer Service at 4058-0088 or dial (02)4058-0088 from your mobile phone if you discover or have doubt over unauthorized use of your Online Banking account or password.
Be aware of these tips and enjoy the convenience of this service.

Important Notes

In order to protect your rights, if there is no activity within Ten minutes after you log in, the system will ask you to login again. Your account will be locked after 3 unsuccessful password attempts to ensure the security of user’s information. Please click the “Forgot username or password” to re-apply the services. Please use a browser with Microsoft IE11 (or later) version and set your monitor to at least 1024 × 768 resolution and 256 colors for the best viewing experience.

Overview
You are provided with overview of your deposits and loans, credit cards and investment accounts. With one look, you will have a clear understanding and control of all your assets and liabilities at this bank.
Account Details
You are provided with account details of your saving deposits, time deposits, remittances, loans, scheduled transfers and structured products. You can access your account details with one click.
Funds Transfer
You are provided with services such as TWD intra-bank and inter-bank transfers, currency exchange transfers, foreign currency intra-bank transfers, RMB Standing Instruction and foreign remittances. These services will allow you to make transfers, schedule transfers and achieve.
Time Deposit
You are provided with TWD and foreign currency deposit services such as opening time deposits from demand deposits, early termination, Foreign Currencies Campaign Time Deposit, auto rollover setting or cancellation, etc. These services will allow you to have easy management and control of your finances.
Loan
You are provided with prepayment and repayment of principal and interest services. These services will allow you to have easy management and control of your loans.
Payments
You are provided with services such as online tax payments, credit card bill payments to SCB or other banks, Chunghwa Telecom bill payments, other telecom bill payments, payments to selected payees, utilities payments and inquiries, etc. These services will allow you to schedule or make payments at any time without leaving the comfort of your home, so you no longer need to worry about having no time to pay your bills.
Check our latest investment suitability analysis and fill in our online questionnaire to easily understand which type of investors you are.
Investment P&L
With Personal Online Banking, you have access to domestic and overseas services such as investment P&L enquiries, fee enquiries and calculations, net value enquiries, and investment stop loss and satisfaction point settings. You will be notified via email if your investments reach your stop loss or satisfaction point settings. We give you greater control of your investments so you can plan your investments and achieve optimal allocation.
Trust Product Recommendation
You can agree to apply for Trust Product Recommendation via Online Banking, which help you plan your investments, achieve optimal allocation and manage your finances easily.
Subscription (TWD)
We offer TWD trust subscription services to help you achieve the optimal planning of your assets, and manage your finances easily.
Subscription (FCY)
We offer foreign currency trust subscription services to help you achieve the optimal planning of your assets, and manage your finances easily.
Redemption/ Switch
We offer redemption and switch services for your trust that give you financial flexibility, help you plan your investments, achieve optimal allocation and manage your finances easily.
Change In Investments
You can make changes to your regular subscription plan or your lump sum subscriptions, which help optimise your allocation and help you plan your assets.
Transaction Details
Track your investment transaction details with Personal Online Banking
Reward Points Overview
You are provided with reward point details in your account. You can access your account details with one click.
Reward Points Inquiry
You are provided with reward point details in your account. You can access your account details with one click.
Reward Points Redemption
You are provided with services such as Cash Coupon Redemption and Airline Mileage Redemption services. These services will allow you at any time to redeem points for your priority banking reward point, and enjoy a taste of the good life.
Reward Points Transfer between Family Members
You are provided with Reward Points Transfer between Family Members. These services will allow you to have easy management and control your priority banking reward point.
Card Statements
You are provided with an overview of your credit card statements.
Transaction Details
You are provided with services such as your unbilled transactions inquiry details, historical transactions inquiry details, historical statements inquiry details, and other such services. These services will afford you easy control of your spending and management on your individual spending planning.
Bonus Points
You are provided with services such as accumulated points inquiry services, redemption history inquiry services, merchandise redemption inquiry services, mileage redemption inquiry services, and other such services. These services will allow you at any time to review your bonus points, redeem points for your preferred products, and enjoy a taste of the good life.
Alerts
You are provided with email or SMS alerts to give you peace of mind and better security regarding your credit card usage.
Online Card Activation
You are provided with a more convenient card activation method online.
nsurance
You are provided with insurance through this online service for mandatory car and motorcycle insurance, and for comprehensive travel insurance.
eStatements
You are provided with comprehensive monthly banking eStatements, credit card eStatements, and eStatement activation/cancellation services. These services will allow you to easily track your monthly spending and assist you to have full control of your personal finances.
Personal Settings
You are provided with services such as username and fixed password change, Foreign Account Tax Compliance Act (FATCA) statement, passbook update, login history inquiries, designated account cancellation, loss reports, cheque orders, and account name setting. These services will allow you to update your personal settings based on your individual needs.
Outstanding Customer Service
If you have any difficulties or comments while using the online banking service, please check the “Frequently Asked Questions” section or call us at 4058-0088. We will be pleased to assist you with your questions. Read more about online security

The Online Banking service hours are listed as follows: (Any out of service for system maintenance will be posted on the Bank’s website, Online Banking.)

Function
Transactions
Service hours
Registration/activation  — 24 hour service
Online Unlock  — 24 hour service
Home All functions 24 hour service
Account Overview TWD Time Deposit Bank business days:01:30-15:30
Early termination (TWD)
FCY Time Deposit Bank business days:09:00-15:30
Early termination (FCY)
Foreign Currencies Campaign Time Deposit
Other functions 24 hour service
Transfer
FX Remittances
Bank business days:09:00-15:30
TWD Transfer and others 24 hour service
FX Intra-bank Transfer(same currency) Bank business days:09:00-17:00
Payment All functions 24 hour service
Credit Card All functions 24 hour service
Foreign Exchange
TWD vs FCY Bank business days 09:00-15:30
FCY vs FCY 24 hour service
CNY standing instruction Bank business days 09:00-15:30
CIP 24 hour service
Fund Investment Investment P/L, Portfolio Details ,Transaction Details 24 hour service
Subscription/ Switch (TWD) 24 hour service (Transactions not executed during Bank business hours 09:00~15:30 will be processed on the next business day)
Subscription/ Switch (FCY) 24 hour service (Daily intermittent service stop: 21:30-23:00.Transactions not executed during Bank business hours 09:00~15:30 will be processed on the next business day.)
Redemption 24 hour service (Transactions not executed during Bank business hours 09:00~15:30 will be processed on the next business day)
Securities All functions 24 hour service
Loan Loan related services 24 hour service (stop service: 15:15-15:45)
Priority Banking All functions 24 hour service
Services All functions 24 hour service
Setting All functions 24 hour service
Notes:
1. The available services from Mobile Banking shall be subject to the announcement posted on the Bank’s website and on the Mobile Banking system. For the available services from Mobile Banking, the service hour is same as the service hour listed in the table above.
2. During 00:00-01:30 on business days, part of the Online Banking and Mobile Banking transaction services may be unavailable due to settlement of accounts.
3. The scheduled system maintenance resulting in expected service unavailability will be posted on the Bank’s website, Online Banking and Mobile Banking.
4. Please refer to the posts on the Bank’s website for any change.

The Online Banking Service provides 24-hour services in banking, trust investment, credit card management and inquiries whenever and wherever you need. Customers can easily enjoy our safe and convenient services without even leaving home.

Please visit our branches to fill out application with remittance information handy, such as beneficiary account number and account name, beneficiary address, beneficiary bank name and address, beneficiary bank code (SWIFT Code).

The Online Banking Service provides you with banking services, trust investments, credit cards management, and other transaction or inquiry services. Main functions of the Online Banking Service include the following:

  • Home
  • Account Overview
  • Transfers
  • Payments
  • Credit Cards
  • Foreign Exchange Service
  • RMB Standing Instruction
  • Foreign Currency Remittances
  • Time Deposits
  • Loans
  • Fund Investments
  • Customer Investment Profile
  • Priority Banking Service
  • Service Apply
  • Settings

Learn more

To view your credit card eStatement, you must have the Adobe Reader software (version 6.0 or higher) installed on your computer. If you do not have this installed on your computer, please go to www.adobe.com for a free download of the software. We would also like to remind you that your payment slip should be printed on an A4 size paper using a laser printer.

Malware (short for malicious software) infects computers and is designed to steal user information by altering the look and feel of the bank’s website. Recently, we have discovered a new Malware program called “SpyEye” which targets online banking users’ transactions, specifically with regard to non-designated account transfer.

If your computer has been infected with Malware, you will be prompted to enter your National ID, user name, password and Additional Login Pin (ALP) all in one screen. The correct login method is a 2-step authentication process where step 1 requires you to enter your national ID, username and password and step 2 requires you to enter your ALP.
If your computer has been infected with the “SpyEye” Malware, you will not be prompted for Step 2 but instead be redirected to a page stating “We are checking your security settings. Every step can take 1-10 minutes. Please be patient and don’t close or reload the page while we are checking the information.”

f you encounter a message similar to the above, your computer is likely to be infected with the “SpyEye” Malware. You are advised to close your browser immediately and inform the bank. You are also advised to refrain from using this computer for online banking until it has been checked and cleared of the Malware.

While the bank has the latest online security, we advise you to protect yourself by taking measures to safeguard against unauthorised access. For instance, you should not provide your login information on these additional prompts and should close your browser immediately if you:

  • Encounter difficulty accessing your account after entering your login credentials on the official Standard Chartered online banking page
  • Receive a message indicating that the transaction “May take 1-10 minutes to complete”, “Security verification in progress” or any other unusual message
  • Receive multiple prompts to re-enter your login information
  • Are redirected to another site to key in your login credentials

You are also advised to contact us immediately for 24-hour phone assistance at 4058 0088 or 02 4058 0088 from a mobile phone if you notice the following suspicious activities:

  • Your account balance has dropped even though you did not perform any fund transfers
  • You received an SMS alert with a One Time Password although you did not login to your online banking account
  • You received an SMS alert indicating that you have made a fund transfer through online banking which you did not initiate

While the Bank has the latest online security, we would advise you to protect yourself by taking measures to safeguard against unauthorized access. For instance, you should not provide your login information on these additional prompts and should close your browser immediately if you: Encounter difficulty accessing your account after entering your login credentials on the official Standard Chartered online banking page. Receive a message indicating that the transaction “May take 1-10 minutes to complete”, “Security verification in progress” or any other unusual message. Receive multiple prompts to re-enter your login information. Are re-directed to another site to key in your login credentials.

Online Banking You can now view and download your statements through Standard Chartered Digital Banking.

Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/tw/en and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/tw/en

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