Global Standard Chartered Experience: Overview Financial Portfolio with Our Global Design

The new SC Mobile App was rolled out in phases starting May 17, 2026. You can search for “SC Mobile Taiwan” in the App Store/Google Play to install/update. For Android users: As we performing a staged rollout, if you do not see the update button when searching for “SC Mobile Taiwan”, please try again in a few days.

If the version is 7.0.10 or below, you are using the current SC Mobile App.
If the version is 8.1.1 or above, you are using the all-new SC Mobile App.

How to check my SC Mobile App version?
Method 1: Via App Store / Google Play Store
Go to the App Store or Google Play Store, search for “SC Mobile Taiwan,” tap on the app to view more details, and find the version number under “About this app.”
Method 2: Via the current SC Mobile App
Open your current SC Mobile App, tap the “Hamburger Menu” icon in the top-right corner, select “System Information,” and the first item, “SC Mobile App Version,” will show your current version.
Method 3: Via the all-new SC Mobile App
Open the all-new SC Mobile App, tap the “Question Mark” icon in the top-right corner, and select “System Information” or check the bottom of the screen to find the “SC Mobile App Version.”

If you have already enabled biometric login, device binding, scheduled transfers, spending notification or push notifications in the previous version, these settings will be automatically migrated. No reconfiguration is required.

However, for Device Upgrade (e.g. perform transfers directly using biometric authentication) – After updating to the new version of the app, we will send an SMS OTP to your registered mobile number. Simply enter this code to complete verification and finish the upgrade.

Yes, each user can bind up to 3 devices. After download SC Mobile App, the Bank will send an “SMS One-Time Password (OTP)” to the mobile number you have registered with us. Once verified, the device binding process is complete (this step is skipped for already authenticated devices), granting you access to the mobile app.
However you can only be logged into the Digital Banking system on one device at a time. If you need to bind the 4th device, the system will automatically remove the very first device you bound. Alternatively, you can log in to “Online Banking” on your computer to remove a specific device before setting up the new one in the app.

Downgrading to the previous version is currently not supported.To align with our comprehensive system upgrade, once you have updated to the all-new SC Mobile App, you will no longer be able to download or use the current version.

SC Mobile App: iOS Version 8.2.0

SC Mobile App: Android Version 8.2.0

The all-new app requires iOS 15 or above for iPhone users, and Android 10 or above for Android users.

Existing Online/Mobile Banking Customers
If you have the previous app version installed and enabled Biometric Login, simply tap the biometrics button to authenticate and log in.
If Biometric Login was not enabled, tap the green “Login” button and enter your National ID, Username, and Password to log in.

New Online/Mobile Banking Customers (Not yet registered)
Step 1: Tap “Login or Register” on the login home screen.
Step 2: Tap “Register”
Step 3: If you have a deposit account, select “I already have a deposit account” and use your 6-digit Phone Banking PIN or 4-digit  Magnetic Strip PIN to apply/activate.If you only have a credit card, select “I have credit card only” and enter your card details to apply/activate.
Step 4: Once completed, return to the app and log in with your new Username and Password.

You can switch the language (Traditional Chinese / English) at the top-right corner of the pre-login screen.

Yes! Whether you upgrade to the all-new app or not, you can log in using your existing Username and Online Banking Password.

Step 1: Tap “Login or Register” on the login home screen.
Step 2: Tap “Reset Username & Password”
Step 3: If you have a deposit account, select “I already have a deposit account” to reset using your Phone Banking PIN or Magnetic Strip PIN. If you only have a credit card, select “I have credit card only” and enter your card details to reset.
Step 4: Once completed, return to the SC Mobile App and log in with your new Username and Password.

If You Are Not Logged In
Step 1: Tap “Login or Register” on the login home screen.
Step 2: Tap “Reset Username & Password”
Step 3: If you have a deposit account, select “I already have a deposit account” to reset using your Phone Banking PIN or Magnetic Strip PIN. If you only have a credit card, select “I have credit card only” and enter your card details to reset.

If You Are Already Logged In
Step 1: Select “Services” from the bottom navigation bar.
Step 2: Tap “Profile & Account”
Step 3: Tap “Change Password.”
Step 4: Follow the instructions below to complete your password change.

If You Are Not Logged In
Step 1: Tap “Login or Register” on the login home screen.
Step 2: Tap “Reset Username & Password”
Step 3: If you have a deposit account, select “I already have a deposit account” to reset using your Phone Banking PIN or Magnetic Strip PIN. If you only have a credit card, select “I have credit card only” and enter your card details to reset.

If You Are Already Logged In
Step 1: Select “Services” from the bottom navigation bar.
Step 2: Tap “Profile & Account”
Step 3: Tap “Change Username”
Step 4: Follow the instructions below to complete your username change.

The all-new app features a revamped navigation bar with five key shortcuts. Simply select your desired service from the bottom menu after logging in.(Overview, Transfer/Pay, Invest/Insure, Discover, Services)

After logging in, tap the “Bell” icon in the top-right corner to access your inbox and view your messages.

We have updated the new app with a scrolling interface to help you see all your transaction details in one view and easy to find your latest activity.

Step 1: Tap the biometrics icon at the bottom-right of the login screen and select “Enable now.”
Step 2: Enter your Username and Password to log in and enable biometric login services (Face ID, Touch ID, or fingerprint).
Step 3: Tap “Confirm” and authenticate with your biometrics. Once verified, you can use biometric login for future sessions.

Step 1: After logging in, select “Services” from the bottom navigation bar.
Step 2: Tap “Biometric Login and Security Settings.
Step 3: Tap “Biometric Login.”
Step 4: Slide the toggle switch next to “Enable Face ID/Touch ID/Biometrics” to the left to disable the service.

Yes. However, to ensure your security, please avoid sharing your device with others.

No. You will need to re-enable the biometric login service. Please refer to the steps in Q4 for activation instructions.

Yes. You can choose to log in using biometrics or by entering your Username and Password.

Step 1: Login to SC Mobile App and click “Pay & Transfer” from navigation bar
Step 2: Tap on “Scheduled”
Step 3: Select the scheduled transaction you want to cancel from Pending Execution area
Step 4: Click “Cancel Transaction”
Step 5: Click “Search” and find the transaction you want to cancel, swipe right and tap the trash can icon to cancel.

Please login SC Mobile App, expand Credit Cards section at Home and follow below steps:
1. Click “Payment Information”
2. Select the credit card you’d like to add to Apple Wallet in the middle of the screen and then tap on “Details”
3. You can see the “Add to Apple Wallet” button directly on this page

After logging in, you can go to Home, expand the Credit Card section, and tap “Payment Information.” In the middle of the screen, select the credit card you want to add to Apple Wallet, then tap “Details” to find the “Add to Apple Wallet” button.

TWD Time Deposit

FCY Time Deposit (Channel: Online Banking / SC Mobile App)

* Note: Transaction amounts related to fixed deposits are not included in the transaction limit.

* Note: Transaction amounts related to funds are not included in the transaction limit.

Online Banking Password Security Mechanism

We use a “fixed password” + “SMS OTP” at each level to ensure your online banking transactions are safe and secure, allowing you to use our internet services easily and comfortably.

Use of “fixed password” +”SMS OTP”
You can log in with your self-set “fixed password” and complete a wide range of low-risk transactions and services. To use higher risk services, you will need to enter your “SMS OTP” for security purposes. “SMS OTP” is a one-time password. That is sent to your mobile phone every time you make a request and is valid for 100 seconds. Each password can only be used once.

In addition, 128-bit SSL encryption is used for all personal internal banking data transfers. How do you know when you have entered an encrypted environment? Check and see if the internet address (URL) begins with “https”, and then make sure the lock icon in your browser actually appears locked. If yes, then any information you send out is protected by encryption, which means your data can’t be accessed by a third party during the transfer process.

Multi-Layer Protection for a Secure Web Environment

Identity confirmation
When you log into Standard Chartered’s online banking, you will need to enter your ID number, user name, and password. In the case of 3 consecutive failed logins, the system will automatically place a temporary lock on your account to ensure security. Please refer to the instructions provided by the bank in order to unlock your account.

Guarding your transactions
Before confirming a specific transaction, you will be asked to enter your fixed password or SMS password a second time for security reasons (please follow the instructions provided). Your transaction will be completed after a system confirmation is complete.

No simultaneous logins
The Bank will always identify the Customers’ log-in with their Username, National ID number and Online Banking password used for logging in and using the Service as the Customers’ valid instruction. With regard to Online Banking and Mobile Banking, one National ID may only be used to log into single application at a time. Where there are multiple successful login attempts, the second login will cause the first login to be invalidated.

Automatic log out
If you do not complete a transaction within 9 minutes of logging into Standard Chartered’s online banking, the system will send out an automatic reminder asking if you wish to continue to use the service. If there is no response within 1 minute, we will automatically log you out to ensure your account safety.

Protecting Your security
Standard Chartered online banking is monitored by our expert staff 24 hours a day to prevent abnormal transactions and unauthorized log-ins. We are committed to providing safe and secure transactions and services at all times. If you have any questions or problems during your use, please contact our 24 hour customer service center at 02-4058-0088, we will

• Standard Chartered online banking adopts the advanced SSL security mechanism that is a symmetric encryption/decryption to provide whole data encryption, ensuring the data privacy and completeness without being intercepted or cracked during transfer. “Password” and “SMS password” security mechanisms are also used to further protect your online transaction and personal information.
• Check your SMS:
  1. Whenever you wish to perform an undesignated transfer in online banking we will send a set of 6 digit one-time-use password and a partial information of the transaction to your mobile phone number through SMS.
  2. Please verify the transaction information in the SMS is accurate, then proceed to enter the one-time-use password on the webpage.
  3. Do not let any third party know your one-time use password (Standard Chartered will never ask for your password).
  4. You will also receive an e-mail notification (if an e-mail address is saved) after the completion of your transaction, please verify the transaction information in your e-mail notification.
• Please verify the date and time of your last log-in whenever you log in to online banking.
• Regularly check your account balances and monthly statement, to see if there’s any irregular transaction.
• If you need to change your contact information, please visit our branches or contact customer service centre.

1. Please be aware of Malware attacks
2. To protect your rights and interests, the system will ask you to re-log in if there’s any action within 10 minutes after logging in to online banking; and as a result of system processing account transfers, during certain transaction hours account transfers will not be available. We apologize for any inconvenience caused! After using Standard Chartered online banking services or the SC Mobile App, please remember to log out and close the internet browser window. Never leave your computer unattended during your online banking session.
3. 1. When logging in to Online or Mobile Banking, safeguard your login details by keeping them away from prying eyes.
   2. Customers who use password to log in, in case of consecutive failed log-in attempts or forgotten username, please refer to online instructions to unlock the account.
   3. Make a habit of changing your Username or Password regularly as it can further protect your online banking security. Do not use personal information as your PIN or Password that can be easily guessed or retrieved by fraudulent parties, e.g., ID number, date of birth, full name, address, mobile and phone number. Refrain from using these and ensure your bank account password is unique from your other passwords. Keep your account information private, and do not share your customized username or Password with other individuals. Do not write down and keep your PIN or Password in a place where it can easily be obtained or seen by unwanted individuals.
   4. Pay attention to your Transaction Notification when you receive it via e-mail. Try to immediately verify the transaction and if you find or suspect that your online banking account has been used by unauthorized individuals, please contact our Customer Service Line at 02-4058-0088.
   5. Please store your “mobile phone” in a safe place:
      “Mobile phone ” means the specified cell phone number to receive SMS password and its hardware and software including the SIM card and documents, please keep properly and do not transfer, lend to, or in any way give to any other third party. Please keep your user number and password safe and never give your password to a third party. (Reminder: Standard Chartered staff will never ask you for your password). Please do not store your username, password or account number on your mobile phone.
   6. Never respond to unsolicited emails, phone calls or texts. Scammers are clever at impersonating someone you trust, such as a police officer or a Bank representative. If you receive a suspicious email, text or phone call allegedly from the Bank, please check the identity of the sender or caller with us immediately.
   7. Beware of payment or fund transfer requests from people you don’t know. If you are unsure, speak to someone you trust or contact us before making any payment or cash transfer. Watch out for unauthorized cash deposits or withdrawals on your account, they could be fraudulent transactions.
   8. Do not use public computers (e.g., Internet Café, Public Library, Hotels, etc.) to logon to your online banking services. Always pay attention to your surroundings to prevent individuals from seeing your personal login information.
   9. Beware of phishing websites (fake websites that appear to look like authentic banking website). Please verify the online banking internet address, and do not connect through unknown pages or e-mail links to avoid any potential scam. It is recommended that you add Standard Chartered’s official website (www.sc.com/tw) to “My favorites” in your browser’s Bookmarks tab.
   10. Please use Google Chrome、Firefox、Safari、Edge or later browsers, and change your display setting to at least 1024 × 768 resolution and 256 colors for maximum user experience. In addition, to increase the level of security during online transactions, we have blocked access attempts from browsers using SSL 3.0.
   11. Download the SC Mobile App from Google Play or the App Store — never from third-party sites. To access our online banking service, please use the latest version of your browser. Start by regularly updating the apps and anti-virus software on your mobile phone, tablets and laptops.
   12. If you notice any unauthorized access to your account or unauthorized transactions on your account close the mobile app or web browser and contact us immediately at 02-4058-0088. Remember, Standard Chartered will never request for your password or security information by phone call, email or SMS.

The use of online banking means not having to line up and not having to rush anymore. Now you can easily use banking services from the comfort of your own home. It is the smartest choice in a busy life. Standard Chartered understands your concern about the safety of online transaction, please follow the above mentioned instructions to use online banking and you will be able to enjoy its fast and convenience service.

Read More »

• Type your Online banking URL
  Always access our online banking by typing the correct URL (www.sc.com/tw) into your browser. Never click on a link in an email to take you to a website, or enter personal details either in the email or website.
• Password and PIN security
  You should always be wary if you receive unsolicited emails or calls asking you to disclose any personal details or card numbers. This information should be kept secret at all times. Be cautious about disclosing personal information to individuals you do not know.
  Please remember that we will never contact you directly to ask you to disclose your PIN or your full password information.
• If it sounds too good to be true…
  It probably is. Don’t be conned by convincing emails offering you the chance to make some easy money. As with most things, if it looks too good to be true, it probably is. Be cautious of unsolicited emails from overseas – it is much harder to prove legitimacy of the organisations behind the emails.
• PC security
  It is important to use up-to-date anti-virus software and a personal firewall. If your computer uses Microsoft Windows, it is important to keep it updated via the Windows Update feature, equally if you use another operating system you should check regularly for updates. You should be vigilant if you use internet cafes or a computer that is not your own and over which you have no control.
• Keep your identity private offline
  Your identity can be as easily stolen offline as it can online. It is important that you comply with instructions about destroying new PIN numbers and expired bank cards.
  You should also consider using a crosscut shredder to destroy bank and other statements that may contain sensitive personal information. It is advisable to store retained documents in a suitable locked and fireproof container.
• Check your statements
  It is important to check your statements regularly; a quick check will help identify any erroneous or criminal transactions that might have been performed on your account without your knowledge.
• Check your banking session is secure
  When undertaking any banking on the internet, check that the session is secure. There are two simple indicators that will tell you if your session is secure. The first is the use of https:// in the URL. Some browsers such as Mozilla Firefox change the color of the URL window when you are in a secure session. The other indicator is the presence of a digital certificate represented by a padlock or key in the bottom right hand corner. If you double click on this icon it should provide you with information about the organization with which you have entered in to a secure session.
• Check For Spyware
  In addition to being protected by using up-to-date antivirus software you should also regularly use software to remove spyware from you computer, as these programs record information about your internet use and transmit it without your permission. In some circumstances this can compromise your PC security.
• Ensure You Log Off Properly
  It is important to completely log off from your Online banking session; simply closing the window you performed the transaction in may not close the banking session. If your computer is infected with a Trojan, your session may become hijacked by a criminal and financial transactions may be performed without your knowledge. It is also advisable to disconnect from the internet if you are not planning to use it.
• What we do to make your Online banking session secure
  We use a combination of Secure Socket Layer (SSL) protocol and passwords to protect your information. In addition, stronger authentication is used as appropriate to particular markets.

You can conduct transactions at home using Online Banking without standing in lines or rushing to the bank.

Online Banking is a smart solution for a busy life. SCB understands your concerns about online security.

Enjoy the benefits of Online Banking by following the guidelines below.

Do not use a password that is easy to remember or guess e.g. National ID number, birthday or phone number Change your Username on a regular basis. Make it a habit to change Username regularly so as to protect your Online Banking security.Safeguard your account password. Do not entrust your “SMS OTP” to others. Do not disclose your User ID to others nor record it anywhere visible to avoid theft.Never access Online Banking from a public computer (e.g. cybercaf, library, etc.). Prevent others from spying on you at all times.Always log out after an Online Banking sessionPay attention to transaction notices. Check the notice promptly for accuracy. Contact our Customer Service at 4058-0088 or dial (02)4058-0088 from your mobile phone if you discover or have doubt over unauthorized use of your Online Banking account or password.
Be aware of these tips and enjoy the convenience of this service.

In order to protect your rights, if there is no activity within Ten minutes after you log in, the system will ask you to login again. Your account will be locked after 3 unsuccessful password attempts to ensure the security of user’s information. Please click the “Forgot username or password” to re-apply the services. Please use a browser with Microsoft IE11 (or later) version and set your monitor to at least 1024 × 768 resolution and 256 colors for the best viewing experience.