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Locate us

Click here to locate our Branch and Shared ATM Network locations.

Call us

Call our phone banking team hotline for immediate assistance
24 Hour Hotline (02)40580088
SME Hotline (02)40510088
(24 hours for account inquiries and card loss; other services are available during 09:00 – 19:00 working hours)
Corporate & Institutional
and Commercial Banking
Clients Hotline
For landline: (886) 4066-8688
For mobile: (886) 2-4066-8688 (Mon-Fri, 9am-6pm)

Phone Banking Service

Please dial 1 banking then use the speed dial. (Please follow instructions for Phone Banking Service process to complete other service requests)

Account Related
Inquiry on TWD account balance 1111
Request for saving account deposit detail 1211
Inquiry on exchange rate 113
Inquiry on insufficient balance for checking account 114
Request for bank statement 13
Checking A/C current status 6
Fund transfer
Transfer to SCB accounts 211
Transfer to SCB accounts Transfer to other Bank’s accounts 212
Available balance on Overdraft account 213
Transfer to Time Deposit and Withdraw Time Deposit 214
Foreign currency fund transfer 216
Loan services
Inquiry on loan application status 31
Inquiry all latest payment amount and payment due date 32
Inquiry on current outstanding amount and available credit line 33
Make latest due payment 34
Apply pay-off certificates 35
Request for Loan Repayment Receipt (Open for customer application for tax purpose from 3/1 to 5/31) 36

Chat with us

Video chat

Prefer face-to-face interaction? Start a video session with our consultants.

Audio chat

On the move? Use our voice chat service to talk to our consultants.

Text chat

Prefer to message? Use our live message service to chat with our consultants.

Service hours are Monday through Friday from 9AM to 6PM, excluding Public Holidays.


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