Click here to locate our Branch and Shared ATM Network locations.
|Call our phone banking team hotline for immediate assistance|
|24 Hour Hotline||
For landline: 4058-0088 / For mobile: 02-4058-0088
For landline: 4051-0088 / For mobile: 02-4051-0088
|Corporate & Institutional and Commercial Banking Clients Hotline||
For landline: (886) 4066-8688
Phone Banking Service
Please dial 1 banking then use the speed dial. (Please follow instructions for Phone Banking Service process to complete other service requests)
|Inquiry on TWD account balance||1111|
|Request for saving account deposit detail||1211|
|Inquiry on exchange rate||113|
|Inquiry on insufficient balance for checking account||114|
|Request for bank statement||13|
|Checking A/C current status||6|
|Transfer to SCB accounts||211|
|Transfer to SCB accounts Transfer to other Bank's accounts||212|
|Available balance on Overdraft account||213|
|Transfer to Time Deposit and Withdraw Time Deposit||214|
|Foreign currency fund transfer||216|
|Inquiry on loan application status||31|
|Inquiry all latest payment amount and payment due date||32|
|Inquiry on current outstanding amount and available credit line||33|
|Make latest due payment||34|
|Apply pay-off certificates||35|
|Request for Loan Repayment Receipt (Open for customer application for tax purpose from 3/1 to 5/31)||36|
Chat with us
Prefer face-to-face interaction? Start a video session with our consultants.
On the move? Use our voice chat service to talk to our consultants.
Prefer to message? Use our live message service to chat with our consultants.
Service hours are Monday through Friday from 9AM to 6PM, excluding Public Holidays.