Click here to locate our Branch and Shared ATM Network locations.
Call us
Call our phone banking team hotline for immediate assistance
24 Hour Hotline
For landline: 4058-0088 / For mobile: 02-4058-0088
SME Hotline
For landline: 4051-0088 / For mobile: 02-4051-0088 (24 hours for account inquiries and card loss; other services are available during 09:00 – 19:00 working hours)
Corporate & Institutional and Commercial Banking Clients Hotline
For landline: (886) 4066-8688 For mobile: (886) 2-4066-8688 (Mon-Fri, 9am-6pm)
Phone Banking Service
Please dial 1 banking then use the speed dial. (Please follow instructions for Phone Banking Service process to complete other service requests)
Account Related
Inquiry on TWD account balance
1111
Request for saving account deposit detail
1211
Inquiry on exchange rate
113
Inquiry on insufficient balance for checking account
114
Request for bank statement
13
Checking A/C current status
6
Fund transfer
Transfer to SCB accounts
211
Transfer to SCB accounts Transfer to other Bank's accounts
212
Available balance on Overdraft account
213
Transfer to Time Deposit and Withdraw Time Deposit
214
Foreign currency fund transfer
216
Loan services
Inquiry on loan application status
31
Inquiry all latest payment amount and payment due date
32
Inquiry on current outstanding amount and available credit line
33
Make latest due payment
34
Apply pay-off certificates
35
Request for Loan Repayment Receipt (Open for customer application for tax purpose from 3/1 to 5/31)
36
Chat with us
Video chat
Prefer face-to-face interaction? Start a video session with our consultants.
Audio chat
On the move? Use our voice chat service to talk to our consultants.
Text chat
Prefer to message? Use our live message service to chat with our consultants.
Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.
Disclaimer
Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.
