SC Mobile – Standard Chartered Taiwan (en)

Please follow the simple steps below after opening SC Mobile Taiwan APP :

Step 1

Log in SC Mobile banking Service
Step 2

SIM verification
Step 3

Enter the Six-digits SMS OTP to binding device
Step 4

Verify with your FACE ID or Fingerprint
Step 5

Verification completed, service activated and login in the SC Mobile banking service

Service Functions

Service Functions

SC Mobile is designed to meet your needs for daily financial services. You can access the ” SC Mobile ” to manage your accounts and perform transactions and/or services such as fund transfers, payments, Foreign currency exchange, Mutual Fund and get the most up-to-date information about your accounts. “SC Mobile” also provides you with financial information and is a great source of information you need to make your life easier. This is a great helper in your daily life and wealth management.

WHAT'S NEW

Help you get the most up-to-date information about our latest promotions and relevant financial products.

LOGIN

ONLINE BANKING

Home: You are provided with Investment Overview, Sending Analysis, Saving Goal, Investment Portfolio, Special Offers.
Account Overview: You are provided with account details of your saving deposits (including payroll section), time deposits and structured products. You can open TWD/FCY time deposits from demand deposits, early termination, auto rollover setting or cancellation, etc.
Make a Transfer: You are provided with TWD Transfer, FX Service, FX Intra-bank Transfer, FX Remittances, and Scheduled Transaction Inquiry, RMB Standing Instruction, Remittance Details and Frequently Used/Designated Account Edit services.
Payment: You are provided with Tax Payment, Credit Card Bill Payment, Pay Card Bill, Chunghwa Telecom Bill, Selected Payees Payment and Utility payment inquiry. These services will allow you to schedule or make payments at any time without leaving the comfort of your home, so you no longer need to worry about having no time to pay your bills.
Credit Card: Credit Card Overview, Bonus Points, estatement, Spending Notification. These services will afford you easy control of your spending and management on your individual spending planning.
FX Service: You are provided with FX Service, FX Intra-bank Transfer and RMB Standing Instruction.
Customer Investment Profile: Check out our latest investment suitability analysis and fill in our online questionnaire to easily understand which type of investors you are.
Fund Investment: You are provided with My Fund, Portfolio Details, My Investment P/L, Subscription, My Transaction, Fund Ranking, Fund Weather Station, Fund Overview, Notification Settings and Fund Investment Tool.
Securities: You are provided with Overview, Current Holding, Recent Transaction, and Nonfiction Settings. With one look, you will have a clear understanding at this bank.
Loans: You are provided with prepayment and repayment of principal and interest services. These services will allow you to have easy management and control of your loans.
Priority Banking: You are provided with Branch Appointment, Reward Points Inquiry, Reward Points Redemption and Reward Points Transfer between Family Members. These services will allow you to have easy management and control your priority banking reward point.
Service: You are provided with Apply for Trust Account, Trust Product Recommendation, Electronic Withholding Tax Statement, House Secured Loan Interest Payment and apply for Credit Card/ Personal Loan/ Mortgage Loan/ CASA Account/ Buy Insurance via Hyperlink to Website.
Setting: You are provided with services such as Basic Information update, change Username, change Password, change Login Nickname, Mobile Device Verification, Language Setting, Card notification by email/ SMS, change account Nickname, adhere Foreign Account Tax, SMS OTP unlock, allow unupdate times on passbook, Inbox Notification Settings. These services will allow you to update your settings based on your individual needs

OFFERS

Combined with the mobile phone GPS functions, the service allows you to locate our branches and ATM locations. You can click on the telephone number to call any of our branches or customer service center. You also can turn on/off Push Notification in Settings to get our latest announcements.

INFORMATION EXPLORER

The service allows you to view the Bank’s published interest rates for TWD and foreign currency deposits/loans current foreign exchange rates.

CUSTOMER SERVICES

MESSAGE

Intimate account push notification, including mutual fund, deposits, loans and other related accounts Notifications, as well as promotional notices, not only that, but also have an “inbox” storage function, so that your message is never missed, you can always check it with SC Mobile!

When you are not using the services from the Bank’s mobile banking, make sure you log off the Bank’s mobile banking services.
You may want to activate the password lock on your mobile phone by setting a more complicated password and change your password to your mobile phone regularly and install antivirus software on your phone. Do not disclose your password to anyone.
Turn off your Bluetooth when you do not need or use it to prevent other users from accessing your phone and stealing your personal information.
Do not install third-party software from unknown sources because doing so will expose your phone to the risks of Trojan virus and stealth of your personal information.
When your mobile phone works as a wifi host port or personal hotspot, make sure you change the default user name and password and use with care to prevent other users with compatible devices from using your wifi connection to intercept the data you are transmitting.
To ensure proper safety of use, make sure you download the Bank’s mobile banking APP from App Store (for iPhone users) or Google Play (for Android users) and do not download the Bank’s APP from anywhere else online.

Online Security

FAQs

How do I download the SC Mobile Taiwan app?

You can go to iPhone App Store / Android Play Store and search “SC Mobile Taiwan ” to download and install.

What is SC Mobile?

SC Mobile is a brand new mobile banking service provided by Standard Chartered Bank (Taiwan) Limited available to users on their smart phone. Through the service, you will not only get a wide range of information about where to dine, what to buy, and other useful tips to make your life better, but also have yourself always updated with banking information to enable you to manage your personal wealth in just a few taps.

Do I need to be a customer of the Bank to use SC Mobile?

SC Mobile is a mobile financing service provided by Standard Chartered Bank (Taiwan) Limited to the public, whether or not you are an existing customer of Standard Chartered Bank (Taiwan) Limited. As long as you are a smart phone user, you may use the services available at the app, except Login and Buy Now. Feel free to experience the convenience brought to you by Standard Chartered Bank (Taiwan) Limited through our SC Mobile service. When you have opened a current deposit account with the Bank, you may apply for the online banking service online, by visiting our location.

What is push notification in SC Mobile? (Path: Customer Service> Personal Settings> Push Notification)

You can turn on SC Mobile push notification to have an instant access to our latest announcements.

What are the services available at SC Mobile?

Services currently available at SC Mobile include: Login (personal online banking: account overview, fund transfer, Time Deposit, Loan,Payment, Trust investment, credit card service, e-statement service and Personal Settings ; Credit card online service: Card Statements, transaction details, Bonus point, Alerts, Online Card Activation and Personal Settings etc.), Offers, Finance Information Inquiry and Customer Services.

Who is eligible to use SC Mobile? Do I need to apply for the service or pay for it?

The SC Mobile app is provided free of charge. As long as you are a smart phone user, you will be able to download the app for free from iPhone App Store or Android Play store. Please note, however, the functions of the service may have minor differences when used on different models of smart phones due to the hardware differences. Please contact your mobile phone manufacturer for details about the hardware functions. Also, the Internet connection is required on your mobile phone if you wish to download the app and use the service. Your telecom service provider may charge additional fees for data transmission when you use online services from your mobile phone. The applicable fee rate may vary depending on the service package you have enrolled in.

What Username and Password should I use to access the SC Mobile online banking service?

The username and password for your SC Mobile online banking service is the same as those for your online banking service available on the computer browser.
Please enter your National ID Number and the username and password registered for the computer browser version to log in, and you may use the online banking service on your computer and mobile phone. Please note, however, you may not log in your “SC Mobile” online banking and the “computer browser version” of online banking at the same time.

Can I change my "Username" or "Password" at SC Mobile?

Yes. We offer you to change your username and password via SC Mobile. You may log in the online banking, and tap on “Profile Editing and Setting””→”Personal Settings” option and change your “Username” or “Password”.

If I forgot and locked my "Username" / "Password" for my SC Mobile online banking, how do I restore my account?

When you have entered an incorrect username or password three times in a roll, your “username” and “password” will be simultaneously locked up. To reset your “username ” and ” password”, please use either your chip ATM card (a card reader is required), or phone banking password, or password for magnetic stripe ATM card/Visa ATM card to verify your identification, and click the “Reset Username and Password” option on the homepage of the online banking, and follow the instructions on the page to complete unlocking of your login to your online banking.

I was notified by SC Mobile Taiwan to install anti-virus software. Is my mobile device infected by virus?

No. The notification simply reminds you to install anti-virus software to secure your mobile transactions. It does not indicate that your mobile device is infected by virus.

Is my mobile device compromised because I downloaded “SC Mobile Taiwan”?

No, it is not. “SC Mobile Taiwan” only detects whether your mobile device is compromised.

How do I install anti-virus software on my mobile device?

For iPhone or iPad users, please go to App Store, and for Android device users, please go to Google Play to search for and download appropriate anti-virus software. Or, you may contact your mobile device vendor for more information.

How do I protect my information from unauthorized disclosure?

We suggest you immediately activate your PIN lock on your mobile phone and regularly change your mobile phone PIN number and do not disclose the information to anyone else.