Contact Us

Address Standard Chartered Bank, 1 Basinghall Avenue, London, EC2V 5DD
Telephone Number +44 (0)20 7885 8888
Fax Number +44 (0)20 7885 9999
Hours of Operation: Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Except for Sat, Sun & bank holidays

Complaints Process:

We value our relationship with you and would love to hear about your experience with us. If you have any feedback as to how we can serve you better, please contact us:

Phone Number: +44 (0)20 7885 8700

We aim to deal with your complaint swiftly and fairly. When dealing with your complaint, we will follow our complaint handling procedures. We can provide you with a summary of these procedures at your request.

Alternative Dispute Resolution:

If you are not satisfied with our response, you maty refer the matter to the Financial Ombudsman Service (FOS). The FOS is an independent organisation which helps to resolve complaints that customers and financial institutions have not been able to resolve themselves.

You can contact them in writing at Financial Ombudsman Service, Exchange Tower, London, E14 9SR, by telephone on 0800 023 4567 and via email at

Further details can be found by visiting the FOS website at

Creditor insurance complaints: If you have a complaint about the insurance relating to a Personal Loan originally from American Express Bank Ltd., please contact the Complaints Department at the above address.

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