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Terms and Conditions for the use of SC Biometric Login Service

  1. These terms and conditions (“Terms”) apply to and regulate your use of the Standard Chartered biometric login service provided by Standard Chartered Bank Malaysia Berhad (“the Bank” or “we” or “Standard Chartered”). By undergoing the registration process to use the Standard Chartered biometric login service, or using the Standard Chartered biometric login service, you accept and agree to these Terms. If you do not accept these Terms, please stop accessing or using the Standard Chartered biometric login service.
  2. The Standard Chartered biometric login service is a service where you may use your fingerprint or face id registered on a permitted mobile device in lieu of your Standard Chartered online/mobile banking username and password as a security code to confirm your identity to access the Bank’s mobile banking services.
  3. The Standard Chartered biometric login service is provided as part of the Bank’s electronic banking services, and accordingly:
    1. these Terms are in addition to and shall be read in conjunction with the Bank’s Customer Terms and any other documents forming part of our banking agreement (and any reference to the terms and conditions of the Customer Terms shall include reference to these Terms); the Customer Terms may be accessed at https://www.sc.com/my/consumer-banking-terms-conditions/;
    2. the meaning of key words printed like this and other words used in our banking agreement is explained in our Customer Terms. Some additional key words which apply to the services referred to in these Terms are explained at the end of these Terms; and
    3. in the event of any conflict or inconsistency, these Terms shall prevail over the Customer Terms and to the extent of such conflict or inconsistency.
  4. You acknowledge and agree that in order to use the Standard Chartered biometric login service:
    1. You must be a valid user of our mobile banking services;
    2. You must install our mobile app using a permitted mobile device;
    3. You will need to activate the fingerprint or face id recognition function on your permitted mobile device and register at least one of your fingerprints or face id to control access to the permitted mobile device;
    4. You will be required to undergo a registration process using your Standard Chartered online/mobile banking username and password to choose to use the fingerprints or face id you store on your permitted mobile device for accessing our mobile banking services. Upon the successful registration process, the fingerprints or face id stored on your permitted mobile device will be a security code;
    5. You must ensure that only your fingerprints or face id are stored on your permitted mobile device to access the device and you understand that upon the successful registration of your permitted mobile device, any fingerprint or face id that is stored on your permitted mobile device can be used to access mobile banking including access to your accounts; and
    6. You should ensure the security of the security codes as well as the password or code that you can use to register your fingerprints or face id on the permitted mobile device.
  5. You may still choose to access the mobile app using your Standard Chartered online/mobile banking username and password.
  6. Each time the mobile app detects the use of a fingerprint or face id registered on a permitted mobile device on which you have registered for the Standard Chartered biometric login service to access our mobile banking services or authorise transactions, you are deemed to have accessed the mobile banking services and/or instructed us to perform such transactions as the case may be.
  7. You acknowledge that the authentication is performed by the mobile app by interfacing with the biometric authentication module on the permitted mobile device and that you agree to the authentication process.
  8. You can deactivate the Standard Chartered biometric login service at any time using the left navigation menu of the mobile app once you are signed in.
  9. If you inform us that the security of your fingerprints or face id or other security code has been compromised, we may require you to change the security code, re-register your fingerprints or face id or cease the use of the Standard Chartered biometric login service.
  10. You acknowledge and agree that, for the purposes of the Standard Chartered biometric login service, the mobile app will be accessing the fingerprint or face id registered in your permitted mobile device, and you hereby consent to the Bank accessing and using such information for the provision of the Standard Chartered biometric login service.
  11. You understand the need to protect your permitted mobile device and shall be responsible for all use of your permitted mobile device (whether authorised by you or otherwise) to access the Standard Chartered biometric login service.
  12. In addition to and without subtracting the disclaimers and exclusions of liability in the Customer Terms:
    1. You understand that the fingerprint or face id authentication module of the permitted mobile device is not provided by the Bank, and we make no representation or warranty as to the security of the fingerprint or face id authentication function of any permitted mobile device and whether it works in the way that the manufacturer of the device represents.
    2. We do not represent or warrant that the Standard Chartered biometric login service will be accessible at all times, or function with any electronic equipment, software, infrastructure or other electronic banking services that we may offer from time to time.
    3. Unless prohibited by law to exclude or limit our liability, we shall not be liable for any loss you incur in connection with the use or attempted use of the Standard Chartered biometric login service, or your instructions, or any unauthorised transactions through or in connection with the Standard Chartered biometric login service.
    4. You shall keep us indemnified for all loss and damage which we may incur in connection with any improper use of the Standard Chartered biometric login service.
  13. For the purposes of this terms and conditions, the term “permitted mobile device” means Apple iPhone 5s or higher / Samsung Galaxy S6 / Samsung Galaxy S6 Edge Plus / Samsung Galaxy Note 5 and such other electronic equipment that we may enable for use with the Standard Chartered biometric login service from time to time and includes the operating system or software that the device operates on. Please contact us for the current list of such electronic equipment.