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About Us
About Us

About Us

Malaysia’s first bank

About Us

Malaysia’s first bank: Here for good

Standard Chartered Malaysia has always taken immense pride with the distinction of being Malaysia’s first and oldest bank. Our presence in the country goes back to 1875, when we opened our first branch at Beach Street, Penang. Over the years, we have remained firmly committed to the nation and its growth. Locally incorporated as Standard Chartered Bank Malaysia Berhad on 29 February 1984, we have to date over 8,000 employees for our Malaysian operations, a global shared service centre Standard Chartered Global Business Services (GBS), a subsidiary Price Solutions, an offshore facility in Labuan, and head office at Equatorial Plaza in the heart of Kuala Lumpur.

The Bank provides a comprehensive range of financial products and services including retail, corporate and institutional banking, serving individuals, small and medium-sized enterprises, as well as corporates and institutions. Our Islamic banking subsidiary, Standard Chartered Saadiq, plays a key role in supporting international Islamic financing corridors. We were the first bank to establish a global operations hub in Malaysia. Together with sites in India, China and Poland, GBS Malaysia supports the group’s operations in 59 markets around the world, providing our clients globally with secure and reliable banking services using state-of-the-art digital technology.

As a bank that has grown with the country over the years, we have a deep obligation to help facilitate and contribute to Malaysia’s growth in line with our purpose of driving commerce and prosperity through our unique diversity. Our brand promise – Here for good – intends to demonstrate how we can be a force for good by promoting economic activity that has a positive social impact.

Leading the way

Standard Chartered leads the way through product innovation, consistent and strong growth performance and sustainability initiatives. Over the years, Standard Chartered has pioneered many innovations in Malaysia including:

  • First international bank to set up an Islamic banking arm and first to launch Islamic products such as the Murabahah programme in 2005; Profit Rate Swap (IPRS), Cross Currency Swap (ICCS) and Wiqa Forward Rate deal in 2006; as well as Islamic Trade and Supply Chain proposition and TRAIn-I (Total Return Alternative Investments) in 2007 under Standard Chartered Saadiq
  • First bank in Malaysia to offer secured wealth lending in foreign currencies
  • First bank in Malaysia to offer banking through video, audio and chat for the Personal and Priority Banking segments
  • First bank to establish a global operations hub – Standard Chartered Global Business Services – in Malaysia which provides support to the group’s operations in more than 60 markets around the world and houses the country’s biggest software development centre
  • Launched the country’s first video banking services for personal and priority banking clients in 2016
  • Rolled out SmartGoals, the first-of-its-kind digital platform in Malaysia to make market insights and wealth advisory affordable and available round-the-clock to all clients, regardless of net worth in 2019
  • First international Islamic bank to offer incentives for halal businesses in Malaysia in 2020
  • Co-created a first-to-market replicable bare custody Islamic trust structure for development financiers in 2020

Diversity and inclusion

At Standard Chartered, we promote a strong culture of diversity and inclusion (D&I), reflecting the diversity of our clients and our markets. We are committed to providing our employees with equal opportunities, working with them to unlock their fullest potential and achieve their ambitions. We believe that diversity – encouraging different views and opinions, and fostering constructive challenge regardless of grade, gender or race – underpins our purpose, that we cannot truly drive commerce and prosperity without fully embracing our diversity. In this regard, we continue to affirm our commitment to improve gender equality and empower women, and has made good progress in this space.

Standard Chartered is the first bank in Malaysia to secure the EDGE certification, a renowned global business standard for gender equality, validating the Bank’s commitment in creating a gender-equitable workplace. Achieving the Move level of the certification affirms that Standard Chartered Malaysia has established a strong institutional framework in terms of leading policies and procedures to ensure equitable career flows, especially in the areas of equal pay, recruitment and promotion, leadership development training and mentoring, flexible working and organisational culture.

Awards and achievements 

  • First bank in Malaysia to be awarded EDGE Certification for workplace gender equality
  • Future Enterprise of the Year 2021 by IDC
  • LinkedIn Top Companies in Malaysia 2021
  • Best Trade Finance Solution (for Vale) at The Asset Triple A Treasury, Trade, Sustainable Supply Chain and Risk Management Awards 2021
  • Best Retail Bank, Best Islamic Bank and Best User Experience – Internet Banking (Highly Acclaimed) at the Digital CX Awards 2021
  • Best Direct Debit Bank in Malaysia at the Malaysian e-Payments Excellence Awards 2020
  • Best Islamic Retail Bank in Malaysia, Best Mass Affluent Banking Offering and Best Social Media Marketing Initiative at the Global Retail Banking Innovation Awards 2020
  • Best Islamic Digital Bank in Malaysia 2020 by Global Finance for Standard Chartered Saadiq for the fourth consecutive year
  • Best Use of Technology in Wealth Management, Best Mobile Banking App and Outstanding Wealth Management Service for the Affluent at the Global Private Banking Innovation Awards 2020
  • Best in Treasury and Working Capital (Large Local Corporates), Best Service Provider (Liquidity Management) Best Payments and Collections Solution (for Air Asia) and Best Payments and Collections Solution (for Astro Malaysia) in Malaysia at The Asset Triple A Treasury, Trade, SSC and Risk Management Awards 2020
  • Best Trade and Supply Chain House in Malaysia 2019 at the Corporate Treasurer Awards 2019
  • Best Payments and Collection Solutions, Best Service Providers- Liquidity Management, Best Treasury and Working Capital at The Asset Triple A Country Awards 2020
  • Awarded with ‘Malaysia Capital Markets Deal’ at the IFR Asia Awards 2020
  • Best ASEAN Sustainability SRI Sukuk at The Asset Triple A Islamic Finance Awards 2020
  • Best Fund Administrator, Retail Funds at the Triple A Sustainable Investing Awards for Institutional Investor, ETF, and Asset Servicing Providers 2020
  • Best Customer Experience Credit Card and Best Customer Experience Investment Product as well as Highly Acclaimed in Best Digital Customer Experience (Underwriting), Best Use of Customer Feedback and Best Customer Experience Social Media (Wealth) categories at the Digital CX Awards 2020
  • Recognition from Global Custodian for above-average performance in the global, market and category levels according to the 2019 Agent Banks in Emerging Markets Survey
  • IRBA Champion in Women Entrepreneurship 2019 for WOWnita at the Islamic Retail Banking Awards
  • Best Savings Account for Privilege$avers campaign and Best Internet Banking Initiative as well as Highly Acclaimed in Best Customer Service Innovation, Best Self-Service Banking and Best New Product Launch for Liverpool FC Cashback credit card at the Global Retail Banking Innovation Awards 2019
  • Market Leader in Malaysia (All Banks) at Asiamoney’s 2019 FX Poll
  • Best Digital Acquisition Campaign and Best Affinity Card for Liverpool FC Cashback credit card at the Mastercard Appreciation Night 2019
  • Best Foreign Bank in Malaysia 2019 by FinanceAsia
  • Best Islamic Digital Bank in Malaysia 2019 by Global Finance for Standard Chartered Saadiq for the third consecutive year
  • Best International Bank Award 2018 by Asiamoney
  • Credit Corporation Malaysia’s Top FI Partner Award for the commercial bank category in 2018
  • Best Islamic Digital Bank in Malaysia 2018 for Standard Chartered Saadiq by Global Finance
  • Best Islamic Bank for Digital Innovation 2018 and Best Islamic Digital Banking Product 2018 for Standard Chartered Saadiq Malaysia by The Asset Triple A
  • Best Islamic Digital Bank in 2018 for Standard Chartered Saadiq Malaysia by Global Finance
  • Best New Product Service or Innovation Launch for Shake and Win campaign and Highly Commended award for Best Savings Plan Offering at the 9th Retail Banker International Asia Trailblazer Awards 2018

Privacy of customer information

We will not collect any personal information about you unless you have chosen to give it to us. Please do not give us personal information if you do not want it collected. We may use information we have collected about you to help improve our customer service, or respond to your queries. We may also store some information on your own hard disk (‘a cookie’). This helps us match this site to your preferences. You can choose to accept or delete cookies, however deleting them may mean our website will not work properly. When you speak to us on the phone, some calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

You may view our privacy policy for further details on our commitment towards ensuring our customers’ privacy.