Talk to Us

Services Within Malaysia International
24-hour Customer Care Hotline 1300 888 888 603 7711 8888

Credit Card Hotline Services

24-Hour Customer Service
Telephone 1300 888 888 / (603) 7711 8888
Lost or Stolen Emergency Service Hotline
Telephone 1800 88 8998 / (603) 7849 6888
Platinum Hotline
Telephone 1800 88 2588 / (603) 7718 9799
Priority Banking Service Line
Telephone (for local dial in) 1300 88 9999
Telephone (for International dial in) 603-7718 9788
Priority Banking Visa Infinite Hotline
Telephone 1800 88 1577 / (603) 7721 2577
Insurance (MSIG) Hotline
Telephone (MSIG) 1800 88 6163
SME Banking Hotline
Telephone 1300 888 111
Online Credit Cards Application (603) 7665 7584
Online Credit Cards Fax (603) 7665 7142 / (603) 7665 7855
Fax for Balance Transfer / Cheque on Call PLUS / Flexi on Purchase (603) 7665 7936/7852

Reach Us

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You can leave your contact details in the form below and we will get in touch with you

Get in touch

For specific account-related queries and/or instructions, you may log on to Internet Banking and click on "Contact Us" > Compose Message

Locate Us

Branches and ATMs

Complaints and Compliments

At Standard Chartered, we appreciate and value your feedback on your experiences with our products and services. Your comments will allow us to further improve our banking services to serve you better.

Retail Clients

  • Personal Banking
  • Priority Banking
  • Business Banking

Kindly complete Complaints and Compliments Form »
Customer Service Hotline: +603 7711 8888/ 1300 888 888 (local toll-free number)

Corporate & Institutional and Commercial Banking Clients

Client Service Hotline: +603 2026 2611/ 1300 883 399 (local toll-free number)

Please click here for details on Complaint Resolution Process

Chat with us

Video chat

Prefer face-to-face interaction? Start a video session with our consultants.

Audio chat

On the move? Use our voice chat service to talk to our consultants.

Online Text Chat

Prefer to chat? Start an online or mobile chat with our consultants.

Our operating hours are:

Monday to Friday : 9.00am – 9.00 pm
Closed on Saturday, Sunday and Public holidays

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.