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Talk to Us

Services Within Malaysia International
24-hour Customer Care Hotline 1300 888 888 603 7711 8888



Credit Card Hotline Services

24-Hour Customer Service
Telephone 1300 888 888 / (603) 7711 8888
Email Malaysia.feedback@sc.com
Lost or Stolen Emergency Service Hotline
Telephone 1800 88 8998 / (603) 7849 6888
Platinum Hotline
Telephone 1800 88 2588 / (603) 7718 9799
Priority Banking Service Line
Telephone (for local dial in) 1300 88 9999
Telephone (for International dial in) 603-7718 9788
Priority Banking Visa Infinite Hotline
Telephone 1800 88 1577 / (603) 7721 2577
Insurance (MSIG) Hotline
Telephone (MSIG) 1800 88 6163
SME Banking Hotline
Telephone 1300 888 111
Telesales
Online Credit Cards Application (603) 7665 7584
Online Credit Cards Fax (603) 7665 7142 / (603) 7665 7855
Fax for Balance Transfer / Cheque on Call PLUS / Flexi on Purchase (603) 7665 7936/7852



Reach Us

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You can leave your contact details in the form below and we will get in touch with you

Get in touch

For specific account-related queries and/or instructions, you may log on to Internet Banking and click on "Contact Us" > Compose Message



Locate Us

Branches and ATMs



Complaints and Compliments

At Standard Chartered, we appreciate and value your feedback on your experiences with our products and services. Your comments will allow us to further improve our banking services to serve you better.

Retail Clients

  • Personal Banking
  • Priority Banking
  • Business Banking

Kindly complete Complaints and Compliments Form »
Customer Service Hotline: +603 7711 8888/ 1300 888 888 (local toll-free number)
Email: Malaysia.Feedback@sc.com


Corporate & Institutional and Commercial Banking Clients

Client Service Hotline: +603 2026 2611/ 1300 883 399 (local toll-free number)
Email: straight2bank.my@sc.com

Please click here for details on Complaint Resolution Process

Chat with us

Video chat

Prefer face-to-face interaction? Start a video session with our consultants.

Audio chat

On the move? Use our voice chat service to talk to our consultants.

Text chat

Prefer to message? Use our live message service to chat with our consultants.

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