Talk to Us

Services Within Malaysia International
24-hour Customer Care Hotline 1300 888 888 603 7711 8888
Credit Card Hotline Services
24-Hour Customer Service
Telephone 1300 888 888 / (603) 7711 8888
Email Malaysia.feedback@sc.com
Lost or Stolen Emergency Service Hotline
Telephone 1800 88 8998 / (603) 7849 6888
Platinum Hotline
Telephone 1800 88 2588 / (603) 7718 9799
Priority Banking Service Line
Telephone (for local dial in) 1300 88 9999
Telephone (for International dial in) 603-7718 9788
Priority Banking Visa Infinite Hotline
Telephone 1800 88 1577 / (603) 7721 2577
Insurance (MSIG) Hotline
Telephone (MSIG) 1800 88 6163
SME Banking Hotline
Telephone (MSIG) 1300 888 111
Telesales
Online Credit Cards Application (603) 7665 7584
Online Credit Cards Fax (603) 7665 7142 / (603) 7665 7855
Fax for Balance Transfer / Cheque on Call PLUS / Flexi on Purchase (603) 7665 7936/7852

Write to Us

By clicking here or email to Malaysia.Feedback@sc.com.

For specific account-related queries and/or instructions, you may log on to Internet Banking and click on "Contact Us" > Compose Message

Locate Us

Branches and ATMs

Complaints and Compliments

At Standard Chartered, we appreciate and value your feedback on your experiences with our products and services. Your comments will allow us to further improve our banking services to serve you better.

Retail Clients
  • Personal Banking
  • Priority Banking
  • SME Banking

Kindly complete Complaints and Compliments Form »
Customer Service Hotline: +603 7711 8888/ 1300 888 888 (local toll-free number)
Email: Malaysia.Feedback@sc.com

Corporate & Institutional Banking Clients

Client Service Hotline: +603 2026 2611/ 1300 883 399 (local toll-free number)
Email: straight2bank.my@sc.com

Please click here for details on Complaint Resolution Process
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