Talk to Us

Services Within Malaysia International
24-hour Customer Care Hotline 1300 888 888 603 7711 8888
Credit Card Hotline Services
24-Hour Customer Service
Telephone 1300 888 888 / (603) 7711 8888
Email Malaysia.feedback@sc.com
Lost or Stolen Emergency Service Hotline
Telephone 1800 88 8998 / (603) 7849 6888
Platinum Hotline
Telephone 1800 88 2588 / (603) 7718 9799
Preferred Banking World MasterCard Hotline
Telephone 1300 13 0011 / (603) 7681 5688
Priority Banking Service Line
Telephone (for local dial in) 1300 88 9999
Telephone (for International dial in) 603-7718 9788
Priority Banking Visa Infinite Hotline
Telephone 1800 88 1577 / (603) 7721 2577
Insurance (MSIG) Hotline
Telephone (MSIG) 1800 88 6163
SME Banking Hotline
Telephone (MSIG) 1300 888 111
Telesales
Cards / Balance Transfer / Cheque on Call PLUS / Flexi on Purchase 1300 880 388 / (603) 7688 4688
Fax for Cards (603) 7688 6060 / (603) 7688 6059
Fax for Balance Transfer / Cheque on Call PLUS / Flexi on Purchase (603) 7681 5504 / 5502

Write to Us

By clicking here or email to Malaysia.Feedback@sc.com.

For specific account-related queries and/or instructions, you may log on to Internet Banking and click on "Contact Us" > Compose Message

Locate Us

Branches and ATMs

Complaints and Compliments

At Standard Chartered, we appreciate and value your feedback on your experiences with our products and services. Your comments will allow us to further improve our banking services, so we can meet your expectations.

Retail Banking
Standard Chartered Bank Malaysia/Standard Chartered Saadiq Berhad

  • Personal Banking
  • Priority Banking
  • SME Banking

More information on Feedback and Complaint Resolution Process »

Complaints/Compliments Form - Standard Chartered Bank Malaysia Berhad »
Complaints/Compliments Form - Standard Chartered Saadiq Berhad »

Corporate & Institutional Banking
Standard Chartered Bank Malaysia/Standard Chartered Saadiq Berhad

Feedback and Complaint Resolution Process »
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