Submit your credit card annual fee waiver request easily for an instant approval.
Block your lost card with immediate effect and a replacement card will be delivered to your door step.
Activate your credit or debit card now in 3 simple steps.
Manage your debit cards in one place anytime, anywhere.
Skip visits to the branch and update your personal details wherever you are.
Track most of your service request status here, up to 90 days.
Can’t find a service request that suit your needs? Use the Other Request feature.
To update your personal particulars such as contact or address details,
go to “Update Profile Details”.
For all other Service Requests,
go to “Help & Services”.
Select from the “Most popular service requests”
Input any keywords at Search field
Select a Service Category and choose your request
SC Mobile
A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.
Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.
Click on “REGISTER NOW” at the top banner of this page and follow the on-screen instructions to do a self-registration.
To check the status of your requests, go to the ‘Status’ tab under Help & Services.
Yes, you will receive both SMS and Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.
Yes, you may submit multiple service requests under different service request types.
Processing time varies depending on the type of service request. Most service requests will be processed immediately. Please refer to respective service request page to check the turn-around-time.
Please select “Other Request” under category of “Other Banking Services”. Describe your request in the text box and submit to us.