Standard Chartered Bank – Johannesburg Branch is committed to building a strong relationship with our clients and offering excellent products and services. We also commit to handling any client complaints fairly and to respecting the rights of our customers.

If you have any complaint or enquiry, you should first approach your Relationship Manager. In the event of your complaint not being resolved to your satisfaction, you may also be entitled to approach the Ombudsman for Banking Services.

The Ombudsman for Banking Services (‘Ombudsman’) deals with unresolved complaints between a client and their bank. The Ombudsman does this by investigating complaints by members of the public, mediating between the parties to the dispute, and, where the mediation is not successful, making recommendations for the settlement of the complaints.

The Ombudsman for Banking Services may be reached at the contact details below:

National Financial Ombud Scheme South Africa (NFO)

NFO Call Centre: 0860 800 900

WhatsApp: +27 (0)66 473 0157

Email: info@nfosa.co.za                     

Website: www.nfosa.co.za        

Johannesburg Office     : 110 Oxford Road, Houghton Estate, Johannesburg, 2198

Cape Town Office         : 6th Floor, Claremont Central Building, 6 Vineyard Road, Claremont, Cape Town, 7700