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Oman

Contact

Help and customer support

Human, Person, Sitting

Office address:
Super Plaza (6th floor) Building # 340,
Way # 4805 Al Athaiba,
Muscat, Sultanate of Oman

Timing:
Working hours (effective 16 August 2020)
Sunday – Thursday,
8:00AM – 2:00PM

Holiday announcement

Dear Valued Customers,

We would like to inform you that on the occasion of our prophet’s birthday, peace and blessings be upon him, It has been decided that the 7 September 2025 will be an official public holiday in Standard Chartered Bank, Oman and bank operations will resume on Monday, 8 September 2025.

Trade Service Levels

Where you request for a trade service (and provide to us all documentation and information required for such trade service) by the cut off time, and unless you have been otherwise informed, we expect to execute the trade service within the service level as indicated below[1].

ProductCut offService Level
Main Import / Export products e.g., Import LC, Export Bills,
Pre-vetted BG 
12 PM Oman timeAim for same calendar day processing
Service Contact and Hours for Trade Client Service Team
+968 24773589
+968 24773515
oman.trade@sc.com

Customer Rights and Responsibilities