Contact
Help and customer support
Office address:
Super Plaza (6th floor) Building # 340,
Way # 4805 Al Athaiba,
Muscat, Sultanate of Oman
Timing:
Working hours (effective 16 August 2020)
Sunday – Thursday,
8:00AM – 2:00PM
Telephone: +968 24773669.
email address: customercare.oman@sc.com
Holiday announcement
Dear Customers,
Kindly note that from Tuesday, 9 April 2024 until Thursday, 11 April 2024 will be an official holiday for employees of units of the State’s Administrative Apparatus and other legal entities, as well as establishments of the private sector on the occasion of Eid Al Fitr in the Sultanate of Oman.
Business will resume on Sunday, 14 April 2024.
Trade Service Levels
Where you request for a trade service (and provide to us all documentation and information required for such trade service) by the cut off time, and unless you have been otherwise informed, we expect to execute the trade service within the service level as indicated below[1].
| Product | Cut off | Service Level |
| Main Import / Export products e.g., Import LC, Export Bills, Pre-vetted BG | 12 PM Oman time | Aim for same calendar day processing |
| Service Contact and Hours for Trade Client Service Team |
| +968 24773589 +968 24773515 oman.trade@sc.com |