Contact
Help and customer support
Office address:
Super Plaza (6th floor) Building # 340,
Way # 4805 Al Athaiba,
Muscat, Sultanate of Oman
Timing:
Working hours (effective 16 August 2020)
Sunday – Thursday,
8:00AM – 2:00PM
Telephone: +968 24773669.
email address: customercare.oman@sc.com
Holiday announcement
| Dear Customers, Kindly note that on Sunday, July 7, is an official holiday for the public and private sectors on the occasion of the anniversary of the noble Prophet’s migration. May the best prayers and peace be upon its owner and the advent of the new Hijri year 1446. Business will resume on Monday , July 8th 2024. |
Trade Service Levels
Where you request for a trade service (and provide to us all documentation and information required for such trade service) by the cut off time, and unless you have been otherwise informed, we expect to execute the trade service within the service level as indicated below[1].
| Product | Cut off | Service Level |
| Main Import / Export products e.g., Import LC, Export Bills, Pre-vetted BG | 12 PM Oman time | Aim for same calendar day processing |
| Service Contact and Hours for Trade Client Service Team |
| +968 24773589 +968 24773515 oman.trade@sc.com |