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Help and customer support

Human, Person, Sitting

Office address:
Super Plaza (6th floor) Building # 340,
Way # 4805 Al Athaiba,
Muscat, Sultanate of Oman

Working hours (effective 16 August 2020)
Sunday – Thursday,
8:00AM – 2:00PM

Telephone: +968 24773669.
email address:

Holiday announcement

Dear Customers,    

Kindly note that from Tuesday, 9 April 2024 until Thursday, 11 April 2024 will be an official holiday for employees of units of the State’s Administrative Apparatus and other legal entities, as well as establishments of the private sector on the occasion of Eid Al Fitr in the Sultanate of Oman.

Business will resume on Sunday, 14 April 2024.

Trade Service Levels

Where you request for a trade service (and provide to us all documentation and information required for such trade service) by the cut off time, and unless you have been otherwise informed, we expect to execute the trade service within the service level as indicated below[1].

ProductCut offService Level
Main Import / Export products e.g., Import LC, Export Bills,
Pre-vetted BG 
12 PM Oman timeAim for same calendar day processing
Service Contact and Hours for Trade Client Service Team
+968 24773589
+968 24773515

Customer Rights and Responsibilities