Trade Service Levels

Where you request for a trade service (and provide to us all documentation and information required for such trade service) by the cut off time, and unless you have been otherwise informed, we expect to execute the trade service within the service level as indicated below [1].

Product Main Import / Export products e.g., Import LC, Export Bills, Pre-vetted BG Final Tax Processing

Cut off 1:00pm PH time 3:00pm PH time

Service level Aim for same calendar day processing Aim for same calendar day processing

Service Contact and Hours for Trade Client Service Team

• 9:00am – 5:00pm (Monday to Friday)
• Service Hotline Number: +63285399880
• Email address: trade.ph@sc.com

[1] The service levels are offered as a guideline on our operational turnaround time, and do not constitute a binding obligation on us to execute a trade service within the specified service level. Your request for, and our provision of, a trade service remain subject to the terms and conditions governing such trade service that have been agreed, and/or shall be agreed, between us.