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Saudi Arabia


Help and customer support

Our address

Standard Chartered Bank Branch
16th floor, Al Faisaliah Tower
King Fahad Street
PO Box 92224
Riyadh 11653
Kingdom of Saudi Arabia


Commercial Registration: 1010637670 and Unified Number: 7017273793

Complaint process

Dear client
At Standard Chartered Bank Branch we are dedicated to providing our clients with the highest level of proficiency and quality in delivering our services. In order to reach your expectations, please let us know if you have any comments or complaints you wish to disclose.

Accordingly, the following instructions detail the process of the formal complaint reporting.

What is the complaint?
The complaint is an expression of dissatisfaction with the level of our services and products, by providing a report explaining the objections or remarks toward the services, where the statement includes all needed information of the case.

How to make a complaint
You can report a complaint through one of the following channels:

Please contact our Client Services Team on Toll free Telephone No: 920004367 from within the KSA or on +966 920004367 from outside the KSA. Or you can reach us through mail ID

In person, by submitting the complaint to one of our team members at Standard Chartered Bank Branch in Saudi Arabia office during the official working hours.

Business Hours: 09:00 am – 05:00 pm (Sunday to Thursday) Weekend: Friday and Saturday

Timeframe for complaint settlement
The complainant will receive a reply within 5 working days from the date of the complaint submission, with a statement of the taken action, and the expected date of settlement. We will contact the complainant regularly until the complaint has been resolved.

In the event that the complaint may take longer to be resolved due to its nature, the complainant will receive a notification within 5 working days from the date of the complaint submission, explaining the issue and an approximate date for closing the complaint.

Report suspicious conduct – ‘Speaking Up’

Report a genuine concern about misconduct, including any breach of a legal obligation, breach of our Code of Conduct and Ethics, fraud or financial crime through our whistleblowing mailbox: