Retail Banking
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Please contact us through the following channels
- Call our Customer Complaint Hotline: 400 888 8293 (Monday – Friday 9:00 – 18:00 Except Public Holiday)
- Email us at: CLIENTCARE.CN@SC.COM
- Write to us: Client Resolution Unit, 18th Floor. SC Tower, 201 Century Avenue Pudong, Shanghai PR China. Post Code: 200127
- Visit your nearest branch: Locate a Branch
- Credit Card Application Documents Submission Email: CCAD.CN@SC.COM
- Client Care Service Hotline: 956083/(0755)33382730, (86-755) 956083/(86-755)33382730（Hong Kong, Macau, Taiwan & Oversea）