Talk to Us
|Service Hotline||Fixed Line||Mobile||Overseas Hotline|
|Retail Banking Service Hotline
|Priority Banking Service Hotline
|400-888-8322||400-888-8322||(86-755) 2546 7032|
|SME Banking Service Hotline
(Monday - Friday 8:30 - 18:00, except Public Holiday)
|Personal Loan Sales Hotline
(Monday - Sunday 9:00 - 20:00)
|Corporate & Institutional Banking Client Service Hotline
(Monday - Friday 9:00 - 18:00, except Public Holiday)
|800-999-0213||(86-755) 2215-0988||(86-755) 2215-0988|
For more hotline and contact number information, please click here
Chat with us
Prefer face-to-face interaction? Start a video session with our consultants.
On the move? Use our voice chat service to talk to our consultants.
Prefer to text? Use our live message service to talk to our consultants.
We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.
It’s easy to share your feedback using any one of the convenient channels listed below. Once we receive your comments, we will get in touch with you to confirm that we’ve understood and received all details needed to investigate and resolve the issue for you. Our teams are trained to support timely resolution and will keep you updated in case the investigation process is taking longer.
Please note that the channels listed below are only for sharing your feedback or comments relating to an existing product or our service.
If you’d like more information relating to a new product, campaign, service or employment opportunities with the Bank, please visit our website or call our Client Contact Centre at 800 820 8088，400 888 8083，+86755 25892333.
Here’s how to contact us:
- Call our Customer Complaint Hotline: 400 888 8293 (Monday – Friday 9:00 – 18:00 Except Public Holiday)
- Email us at: CLIENTCARE.CN@SC.COM
- Write to us: Customer Relationship Unit, 22st Floor. UC Tower 500 Fushan Road Pudong, Shanghai PR China. Post Code: 200122
- Visit your nearest branch: Locate a Branch-
- Credit Card Application Documents Submission Email: CCAD.CN@SC.COM
- Credit Card Service Hotline: 400 820 6663，+86755 82686080
You can also leave your contact details and we’ll get in touch with you.
Get in touch
What you can expect from us if you’re unhappy about something:
We will try and resolve the problem as soon as possible. If we can’t to do this on the spot, we will get back to you with an update within one business days. We’ll also send you a reference number to use in your communication with us.
Mobile Banking and We-Chat Official Account
Welcome to scan our QR codes, to download Standard Chartered Mobile Banking (Breeze China) and follow our official We-Chat accounts while enjoying the conveniences such as:
- Monitor My Account: Conveniently monitor your balances; check your credit card account by We-Chat;
- Transfer My Money: Benefit from free domestic interbank transfer by Breeze;
- Manage My Wealth: Make product subscriptions by Breeze (available only in Chinese); Read about latest campaigns and investment information from We-Chat accounts.
China Wealth (We-Chat)