Talk to Us

                                           
Client Care Service Hotline Mobile Fixed Line Hong Kong, Macau, Taiwan & Oversea
Individual Banking, Credit Card, Loan & SME Service 956083/(0755)33382730 (86-755) 956083/(86-755)33382730
Service Hour Individual Banking & Credit Card Service 24 Hours
Loan Service (Monday - Sunday 9:00 - 20:00)
SME Banking Service (Monday - Friday 8:30 - 18:00, except Public Holiday)
Commercial Banking, Corporate & Institutional Banking Service Hotline
(Monday - Friday 9:00 - 18:00, except Public Holiday)
800-999-0213
(86-755) 2215-0988
(86-755) 2215-0988

Please be reminded that due to the network coverage of different telecom service provider is different, the international prefix you need to add may not be the same when you contact us overseas.

Please confirm with your telecom service provider on how to dial the domestic number abroad before you leaving the country, you can also seek the suggestion with the local telecom vendor and hotel staff.

For more hotline and contact number information, please click here

Chat with us

Video Chat

Prefer face-to-face interaction? Start a video session with our consultants.

Audio Chat

On the move? Use our voice chat service to talk to our consultants.

Text Chat

Prefer to text? Use our live message service to talk to our consultants.

Reach Us

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

It’s easy to share your feedback using any one of the convenient channels listed below. Once we receive your comments, we will get in touch with you to confirm that we’ve understood and received all details needed to investigate and resolve the issue for you. Our teams are trained to support timely resolution and will keep you updated in case the investigation process is taking longer.

Please kindly be reminded that you are entitled to protect your consumer right by appeal, mediation, arbitration, or litigation, etc.. Don’t hesitate to seek for the related assistance from www.fcosc.org, or the local mediation centre (you may get local mediation centre’s contact information from our local retail banking branch.

Please note that the channels listed below are only for sharing your feedback or comments relating to an existing product or our service.

If you’d like more information relating to a new product, campaign, service or employment opportunities with the Retail Banking, please visit our website or call our Client Contact Centre at 956083/(0755)33382730, (86-755) 956083/(86-755)33382730. If you’d like more information relating to product and service with the Commercial Banking or Corporate & Institutional Banking, please visit our website or call our Primary Contact Centre at 800 999 0213, +86755 22150988.

Here’s how to contact us for Retail Banking:

  • Call our Customer Complaint Hotline: 400 888 8293 (Monday – Friday 9:00 – 18:00 Except Public Holiday)
  • Email us at: CLIENTCARE.CN@SC.COM
  • Write to us: Customer Relationship Unit, 22st Floor. UC Tower 500 Fushan Road Pudong, Shanghai PR China. Post Code: 200122
  • Visit your nearest branch: Locate a Branch
  • Credit Card Application Documents Submission Email: CCAD.CN@SC.COM
  •                                
  • Credit Card Service Hotline: 956083/(0755)33382730, (86-755) 956083/(86-755)33382730(Hong Kong, Macau, Taiwan & Oversea)

Here’s how to contact us for Commercial Banking, Corporate & Institutional Banking:

  • Call our Hotline and select complaint menu: 800 999 0213 (Fixed Line), +86755 2215 0988 (Mobile, or Overseas Hotline)
  • Email us at: STRAIGHT2BANK.CN@SC.COM

You can also leave your contact details and we’ll get in touch with you.

Get in touch

What you can expect from us if you’re unhappy about something:

We will try and resolve the problem as soon as possible. If we can’t to do this on the spot, we will get back to you with an update within one business days. We’ll also send you a reference number to use in your communication with us.



Locate Us

Branches

Mobile Banking and We-Chat Official Account

Welcome to scan our QR codes, to download Standard Chartered Mobile Banking (Breeze China) and follow our official We-Chat accounts while enjoying the conveniences such as:

  • Monitor My Account: Conveniently monitor your balances; check your credit card account by We-Chat;
  • Transfer My Money: Benefit from free domestic interbank transfer by Breeze;
  • Manage My Wealth: Make product subscriptions by Breeze (available only in Chinese); Read about latest campaigns and investment information from We-Chat accounts.

For IOS user, please search for “SC Mobile“ in Apple store or scan below QR code to download Standard Chartered Mobile Banking App.

For Android user, please scan the QR code below to download Standard Chartered Mobile App from our official channels, including Standard Chartered website, client-facing materials at our branches, email notification of monthly e-statement and our Retail Banking e-welcome brochure. You can also download Standard Chartered Mobile App from bank authorized Android Market, Hua Wei Market, Mi Market. Standard Chartered Bank (China) is not responsible for any loss or damage caused by SC Mobile App downloaded from any other unauthorized channels.

You can also visit https://cn.online.standardchartered.com/breeze from your mobile to log in to Standard Chartered Mobile Banking.

                                           
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