Talk to Us

Service Hotline Fixed Line Mobile Overseas Hotline
Retail Banking Service Hotline
(24 Hours)
800-820-8088 400-888-8083 (86-755) 2589-2333
Priority Banking Service Hotline
(24 Hours)
400-888-8322 400-888-8322 (86-755) 2546 7032
SME Banking Service Hotline
(Monday - Friday 8:30 - 18:00, except Public Holiday)
800-988-0018 400-888-8393 (86-755) 2589-0833
Personal Loan Sales Hotline
(Monday - Sunday 9:00 - 20:00)
800-830-6388 400-830-6388 (86-755) 2589-1288
Corporate & Institutional Banking Client Service Hotline
(Monday - Friday 9:00 - 18:00, except Public Holiday)
800-999-0213 (86-755) 2215-0988 (86-755) 2215-0988

For more hotline and contact number information, please click here

Chat with us

Video Chat

Prefer face-to-face interaction? Start a video session with our consultants.

Audio Chat

On the move? Use our voice chat service to talk to our consultants.

Text Chat

Prefer to text? Use our live message service to talk to our consultants.

Reach Us

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

It’s easy to share your feedback using any one of the convenient channels listed below. Once we receive your comments, we will get in touch with you to confirm that we’ve understood and received all details needed to investigate and resolve the issue for you. Our teams are trained to support timely resolution and will keep you updated in case the investigation process is taking longer.

Please note that the channels listed below are only for sharing your feedback or comments relating to an existing product or our service.

If you’d like more information relating to a new product, campaign, service or employment opportunities with the Bank, please visit our website or call our Client Contact Centre at 800 820 8088,400 888 8083,+86755 25892333.  
 
Here’s how to contact us:

  • Call our Customer Complaint Hotline: 400 888 8293 (Monday – Friday 9:00 – 18:00 Except Public Holiday) 
  • Email us at: CLIENTCARE.CN@SC.COM  
  • Write to us: Customer Relationship Unit, 22st Floor. UC Tower 500 Fushan Road Pudong, Shanghai PR China. Post Code: 200122 
  • Visit your nearest branch: Locate a Branch-
  • Credit Card Application Documents Submission Email: CCAD.CN@SC.COM
  • Credit Card Service Hotline: 400 820 6663,+86755 82686080

You can also leave your contact details and we’ll get in touch with you.

Get in touch

What you can expect from us if you’re unhappy about something:

We will try and resolve the problem as soon as possible. If we can’t to do this on the spot, we will get back to you with an update within one business days. We’ll also send you a reference number to use in your communication with us. 



Locate Us

Branches and ATMs

Mobile Banking and We-Chat Official Account

Welcome to scan our QR codes, to download Standard Chartered Mobile Banking (Breeze China) and follow our official We-Chat accounts while enjoying the conveniences such as:

  • Monitor My Account: Conveniently monitor your balances; check your credit card account by We-Chat;
  • Transfer My Money: Benefit from free domestic interbank transfer by Breeze;
  • Manage My Wealth: Make product subscriptions by Breeze (available only in Chinese); Read about latest campaigns and investment information from We-Chat accounts.
Iphone
(Breeze)
Android
(Breeze)
Standard Chartered
China (We-Chat)
Standard Chartered
China Wealth (We-Chat)
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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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