Talk to Us

Service Hotline Fixed Line Mobile Overseas Hotline
Retail Banking Service Hotline
(24 Hours)
800-820-8088 400-888-8083 (86-755) 2589-2333
(86-755) 8281-9788
Credit Card Service Hotline
(24 Hours)
400-820-6663 400-820-6663 (86-21) 2053-4470
(86-21) 2053-4460
Priority Banking Service Hotline
(24 Hours)
400-888-8322 400-888-8322 (86-755) 2546-7032
(86-755) 8281-9772
Premium Banking Service Hotline
(24 Hours)
400-865-5686 400-865-5686 (86-755) 2546-7050
(86-755) 8281-9750
SME Banking Service Hotline
(Monday - Friday 8:30 - 18:00, except Public Holiday)
800-988-0018 400-888-8393 (86-755) 2589-0833
(86-755) 8281-9777
Personal Loan Sales Hotline
(Monday - Sunday 9:00 - 20:00)
800-830-6388 400-830-6388 (86-755) 2589-1288
(86-755) 8281-9799
Commercial Banking, Corporate & Institutional Banking Service Hotline
(Monday - Friday 9:00 - 18:00, except Public Holiday)
800-999-0213 (86-755) 2215-0988 (86-755) 2215-0988

For more hotline and contact number information, please click here

Chat with us

Video Chat

Prefer face-to-face interaction? Start a video session with our consultants.

Audio Chat

On the move? Use our voice chat service to talk to our consultants.

Text Chat

Prefer to text? Use our live message service to talk to our consultants.

Reach Us

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

It’s easy to share your feedback using any one of the convenient channels listed below. Once we receive your comments, we will get in touch with you to confirm that we’ve understood and received all details needed to investigate and resolve the issue for you. Our teams are trained to support timely resolution and will keep you updated in case the investigation process is taking longer.

Please kindly be reminded that you are entitled to protect your consumer right by appeal, mediation, arbitration, or litigation, etc.. Don’t hesitate to seek for the related assistance from, or the local mediation centre (you may get local mediation centre’s contact information from our local retail banking branch.

Please note that the channels listed below are only for sharing your feedback or comments relating to an existing product or our service.

If you’d like more information relating to a new product, campaign, service or employment opportunities with the Retail Banking, please visit our website or call our Client Contact Centre at 800 820 8088,400 888 8083,+86755 25892333. If you’d like more information relating to product and service with the Commercial Banking or Corporate & Institutional Banking, please visit our website or call our Primary Contact Centre at 800 999 0213, +86755 22150988.

Here’s how to contact us for Retail Banking:

  • Call our Customer Complaint Hotline: 400 888 8293 (Monday – Friday 9:00 – 18:00 Except Public Holiday)
  • Email us at: CLIENTCARE.CN@SC.COM
  • Write to us: Customer Relationship Unit, 22st Floor. UC Tower 500 Fushan Road Pudong, Shanghai PR China. Post Code: 200122
  • Visit your nearest branch: Locate a Branch
  • Credit Card Application Documents Submission Email: CCAD.CN@SC.COM
  • Credit Card Service Hotline: 400 820 6663,+86755 82686080

Here’s how to contact us for Commercial Banking, Corporate & Institutional Banking:

  • Call our Hotline and select complaint menu: 800 999 0213 (Fixed Line), +86755 2215 0988 (Mobile, or Overseas Hotline)
  • Email us at: STRAIGHT2BANK.CN@SC.COM

You can also leave your contact details and we’ll get in touch with you.

Get in touch

What you can expect from us if you’re unhappy about something:

We will try and resolve the problem as soon as possible. If we can’t to do this on the spot, we will get back to you with an update within one business days. We’ll also send you a reference number to use in your communication with us.

Locate Us


Mobile Banking and We-Chat Official Account

Welcome to scan our QR codes, to download Standard Chartered Mobile Banking (Breeze China) and follow our official We-Chat accounts while enjoying the conveniences such as:

  • Monitor My Account: Conveniently monitor your balances; check your credit card account by We-Chat;
  • Transfer My Money: Benefit from free domestic interbank transfer by Breeze;
  • Manage My Wealth: Make product subscriptions by Breeze (available only in Chinese); Read about latest campaigns and investment information from We-Chat accounts.

For IOS user, please search for “SC Mobile“ in Apple store or scan below QR code to download Standard Chartered Mobile Banking App.

For Android user, please scan the QR code below to download Standard Chartered Mobile App from our official channels, including Standard Chartered website, client-facing materials at our branches, email notification of monthly e-statement and our Retail Banking e-welcome brochure. You can also download Standard Chartered Mobile App from bank authorized Android Market, Hua Wei Market, Mi Market. Standard Chartered Bank (China) is not responsible for any loss or damage caused by SC Mobile App downloaded from any other unauthorized channels.

You can also visit from your mobile to log in to Standard Chartered Mobile Banking.

Iphone Android Standard Chartered
China (We-Chat)
Standard Chartered
China Wealth (We-Chat)
IphoneAndroid SCB SCB Wealth Management