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Standard Chartered Bank

SC Mobile HK

Standard Chartered Bank

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SC Mobile HK

Standard Chartered Bank

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SC Mobile HK

Standard Chartered Bank

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To avoid rejection upon your access to your online and mobile investment services, please ensure that your email address and mobile number registered with the Bank are accurate.

 

In order to enhance security controls for online and mobile investment services, the Bank launched two-factor authentication and email alert services. Details of the arrangement are as follows:

 

1. Two-factor authentication

From now on, clients will be required to access the following online and mobile investment services with two-factor authentication:

  • Securities Services (including Online Securities Trading platform, SC Equities mobile app and online subscription to IPO)
  • Investment Fund Services (Online Unit Trusts trading platform)
  • Debt Securities Services (online subscription to Bonds IPO)

When you log into Online Banking or Mobile Banking and access the online and mobile investment trading platforms, the Bank will send a One-Time Password (OTP) to your mobile number based on the Bank’s record via SMS, for two-factor authentication.

 
2. Email alert

What’s more, you will receive an email alert when performing specified actions via Online Banking or our online and mobile investment trading platforms:

  • Log into/fail to log into online and mobile investment trading platforms
  • Perform transactions through online and mobile investment trading platforms
  • Subscribe to Securities or Bonds IPO
  • Change your password
  • Change your account information (e.g. correspondence address, email, and etc.)

You have to maintain a valid email address AND mobile number record with the Bank. Otherwise, your future log-in to our online and mobile investment trading platforms will be rejected.


Act now


To register or update your email address, please log into Online Banking. For guidance, please click here.


To register or update your mobile number, please visit our branches.

 

The above two-factor authentication arrangements and email alert are only applicable to online and mobile investment services, and no two-factor authentication is required for transactions performed via our Investment Hotline or branches. For any enquiries, please call our Customer Service Hotline (852) 2886 8888.


Register/update your mobile number and email address for continuous access to online and mobile investment services

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