Banking eStatements and Credit Card eStatements. 6 Advantages to You

Individual Privacy Protection

Password functions are included. Just follow the instructions, enter your password, and you will be able to aceess your bills.

Preservation of the Planet

Paper copies are reduced to help preserve our planet.

Convenience of Requesting Bill Statements Redelivery

Log on to the Digital Banking Service or call the customer service number at any time to request redelivery of your monthly credit card statement.

Convenience of Electronic Filing

Files are saved electronically for easy filing and organising.

Fast Delivery and Easy Management

After the statement closing date, eStatements are quickly delivered to your designated email address (within 7-10 business days for Banking eStatements and within 2-5 business days for Credit Card eStatements) for fast account information management.

Conveience of Scheduling Payments

Log on to the Personal Digital Banking Service or call the customer service number at any time to request redelivery of your monthly credit card statement.

Extreme Convenience~Application Process Explanation

  • Please go to the Digital Banking Service, and follow the online instructions to complete the application process.
  • Please carefully review the Service Agreement, contact our customer service center at 4058-0088(or 02-4058-0088 if calling from a mobile phone), and a representative will be able to help you.
  • Applications can be made at any local branch.
Ease of Payment~Credit Card Payment Explanation

In addition to printing the monthly credit card will statement to make payment at any designated convenience store, you can also use any of the following electronic methods to make payments in a more environmentally friendly way.

  • Online Payment: Please use our e-bill payment or e-ATM or log on to the Digital Banking Service to make payments.
  • ATM: Please enter the bank code 052, your credit card number and payment amount.
  • Phone Payment: Please call 4058-0088, or 02-4058-0088 from a mobile phone.
  • Automatic Deduction: To request a copy of the "Direct Debit Payment Authorization" to apply for automatic deduction service, please call 4058-0088, or 02-4058-0088 from a mobile phone.
  • Hi-Live Convenience Stores: Payment slips can be printed via complete payment at convenience stores.
  1. To use the Digital Banking System to make payments on credit cards belonging to other people or issued by other banks, you must submit an application at a local branch for the non-designated transfer function on the Digital banking account. If you would like to make payments on credit cards belong to yourself that was issued by this bank, you will not need to apply for the non-designated transfer function.
  2. To use Phone Payment to make credit card payments, you must submit an application at a local branch for the non-designated transfer function on the phone payment account.

Computer Specifications:
To view your credit card eStatement, you must have the Adobe Reader software (version 6.0 or higher) installed on your computer.If you do not have this installed on your computer, please go to www.adobe.com for a free download of the software. We would also like to remind you that your payment slip should be printed on an A4 size paper using a laser printer.

FAQ
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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

Proceed