Our full range online banking services provide you with a complete selection of the most useful daily banking services. Our diverse services, including "Account Details and Inquiries", "Transfer Accounts Services", "Tax/Bill Payment Services", "Trust Investment Services" and "Credit Card Services", are provided to help and assist you in your everyday life and wealth management.
- Banking services
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Overview
You are provided with overview of your deposits and loans, credit cards and investment accounts. With one look, you will have a clear understanding and control of all your assets and liabilities at this bank.
Account Details
You are provided with account details of your saving deposits, time deposits, remittances, loans, scheduled transfers and structured products. You can access your account details with one click.
Funds Transfer
You are provided with services such as TWD intra-bank and inter-bank transfers, currency exchange transfers, foreign currency intra-bank transfers, RMB Standing Instruction and foreign remittances. These services will allow you to make transfers, schedule transfers and achieve.
Time Deposit
You are provided with TWD and foreign currency deposit services such as opening time deposits from demand deposits, early termination, Foreign Currencies Campaign Time Deposit, auto rollover setting or cancellation, etc. These services will allow you to have easy management and control of your finances.
Loan
You are provided with prepayment and repayment of principal and interest services. These services will allow you to have easy management and control of your loans.
Payments
You are provided with services such as online tax payments, credit card bill payments to SCB or other banks, Chunghwa Telecom bill payments, other telecom bill payments, payments to selected payees, utilities payments and inquiries, etc. These services will allow you to schedule or make payments at any time without leaving the comfort of your home, so you no longer need to worry about having no time to pay your bills.
- Customer Investment Profile
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Check our latest investment suitability analysis and fill in our online questionnaire to easily understand which type of investors you are.
- Trust Investment
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Investment P&L
With Personal Online Banking, you have access to domestic and overseas services such as investment P&L enquiries, fee enquiries and calculations, net value enquiries, and investment stop loss and satisfaction point settings. You will be notified via email if your investments reach your stop loss or satisfaction point settings. We give you greater control of your investments so you can plan your investments and achieve optimal allocation.
Trust Product Recommendation
You can agree to apply for Trust Product Recommendation via Online Banking, which help you plan your investments, achieve optimal allocation and manage your finances easily.
Subscription (TWD)
We offer TWD trust subscription services to help you achieve the optimal planning of your assets, and manage your finances easily.
Subscription (FCY)
We offer foreign currency trust subscription services to help you achieve the optimal planning of your assets, and manage your finances easily.
Redemption/ Switch
We offer redemption and switch services for your trust that give you financial flexibility, help you plan your investments, achieve optimal allocation and manage your finances easily.
Change In Investments
You can make changes to your regular subscription plan or your lump sum subscriptions, which help optimise your allocation and help you plan your assets.
Transaction Details
Track your investment transaction details with Personal Online Banking
- Trust Account Opening
- Priority Banking Services
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Reward Points Overview
You are provided with reward point details in your account. You can access your account details with one click.
Reward Points Inquiry
You are provided with reward point details in your account. You can access your account details with one click.
Reward Points Redemption
You are provided with services such as Cash Coupon Redemption and Airline Mileage
Redemption services. These services will allow you at any time to redeem points for your priority banking reward point, and enjoy a taste of the good life.
Reward Points Transfer between Family Members
You are provided with Reward Points Transfer between Family Members. These services will allow you to have easy management and control your priority banking reward point.
- Credit Card
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Card Statements
You are provided with an overview of your credit card statements.
Transaction Details
You are provided with services such as your unbilled transactions inquiry details, historical transactions inquiry details, historical statements inquiry details, and other such services. These services will afford you easy control of your spending and management on your individual spending planning.
Bonus Points
You are provided with services such as accumulated points inquiry services, redemption history inquiry services, merchandise redemption inquiry services, mileage redemption inquiry services, and other such services. These services will allow you at any time to review your bonus points, redeem points for your preferred products, and enjoy a taste of the good life.
Alerts
You are provided with email or SMS alerts to give you peace of mind and better security regarding your credit card usage.
Online Card Activation
You are provided with a more convenient card activation method online.
- Other Services
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Insurance
You are provided with insurance through this online service for mandatory car and motorcycle insurance, and for comprehensive travel insurance.
eStatements
You are provided with comprehensive monthly banking eStatements, credit card eStatements, and eStatement activation/cancellation services. These services will allow you to easily track your monthly spending and assist you to have full control of your personal finances.
Personal Settings
You are provided with services such as username and fixed password change, Foreign Account Tax Compliance Act (FATCA) statement, passbook update, login history inquiries, designated account cancellation, loss reports, cheque orders, and account name setting. These services will allow you to update your personal settings based on your individual needs.
Outstanding Customer Service
If you have any difficulties or comments while using the online banking service, please check the "Frequently Asked Questions" section or call us at 4058-0088. We will be pleased to assist you with your questions.
Read more about online security
- Service Hours
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Online Banking service hours
The Online Banking service hours are listed as follows: (Any out of service for system maintenance will be posted on the Bank’s website, Online Banking.)
Function
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Transactions
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Service hours
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Registration/activation
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--
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24 hour service
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Online Unlock
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--
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24 hour service
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Home
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All functions
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24 hour service
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Account Overview
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TWD Time Deposit
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Bank business days:01:30-15:30
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Early termination (TWD)
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FCY Time Deposit
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Bank business days:09:00-15:30
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Early termination (FCY)
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Foreign Currencies Campaign Time Deposit
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Other functions
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24 hour service
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Transfer
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FX Remittances
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Bank business days:09:00-15:30
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TWD Transfer and others
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24 hour service
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FX Intra-bank Transfer(same currency)
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Bank business days:09:00-17:00
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Payment
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All functions
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24 hour service
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Credit Card
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All functions
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24 hour service
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Foreign Exchange
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TWD vs FCY | Bank business days 09:00-15:30 |
FCY vs FCY | 24 hour service |
CNY standing instruction | Bank business days 09:00-15:30 |
CIP
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--
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24 hour service
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Fund Investment
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Investment P/L, Portfolio Details ,Transaction Details
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24 hour service
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Subscription/ Switch (TWD)
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24 hour service (Transactions not executed during Bank business hours 09:00~15:30 will be processed on the next business day)
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Subscription/ Switch (FCY)
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24 hour service (Daily intermittent service stop: 21:30-23:00.Transactions not executed during Bank business hours 09:00~15:30 will be processed on the next business day.)
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Redemption
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24 hour service (Transactions not executed during Bank business hours 09:00~15:30 will be processed on the next business day)
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Securities
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All functions
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24 hour service
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Loan
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Loan related services
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24 hour service (stop service: 15:15-15:45)
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Priority Banking
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All functions
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24 hour service
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Services
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All functions
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24 hour service
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Setting
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All functions
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24 hour service
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Notes: 1. The available services from Mobile Banking shall be subject to the announcement posted on the Bank's website and on the Mobile Banking system. For the available services from Mobile Banking, the service hour is same as the service hour listed in the table above. 2. During 00:00-01:30 on business days, part of the Online Banking and Mobile Banking transaction services may be unavailable due to settlement of accounts. 3. The scheduled system maintenance resulting in expected service unavailability will be posted on the Bank’s website, Online Banking and Mobile Banking. 4. Please refer to the posts on the Bank’s website for any change.
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- FAQ
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What are the benefits of using the Online Banking Service?
The Online Banking Service provides 24-hour services in banking, trust investment, credit card management and inquiries whenever and wherever you need. Customers can easily enjoy our safe and convenient services without even leaving home.
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How do customers use foreign currency remittance services via Online Banking
Please visit our branches to fill out application with remittance information handy, such as beneficiary account number and account name, beneficiary address, beneficiary bank name and address, beneficiary bank code (SWIFT Code).
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What services are available on the Online Banking Service?
The Online Banking Service provides you with banking services, trust investments, credit cards management, and other transaction or inquiry services. Main functions of the Online Banking Service include the following:
- Home
- Account Overview
- Transfers
- Payments
- Credit Cards
- Foreign Exchange Service
- RMB Standing Instruction
- Foreign Currency Remittances
- Time Deposits
- Loans
- Fund Investments
- Customer Investment Profile
- Priority Banking Service
- Service Apply
- Settings
Learn more »