Standard Chartered brings to you the convenience of banking access; any time and from anywhere.

In our continuous pursuit to enhance customer experience, we are pleased to inform you that you can now enjoy 24X7 banking access with Standard Chartered 24X7 Client Care Centre, by simply dialling a dedicated telephone number +977 1 4781800

With our 24X7 Client Care Centre, we bring to you the convenience of enjoying a host of services as below:

  • Card Hot Listing (Debit/Credit).
  • Card Activation & PIN Reset (Debit)
  • Replacement of Debit/Credit Card
  • Credit Card Bonus Point Redemption
  • Unblock Credit Card and Travel Card (for Lost Card )
  • Link Credit Card to Online Banking
  • Subscribe Online Banking (for Existing to Bank Client)/ ID unlock and Password Reset.
  • Generate Duplicate e-Statement for Credit/Travel Card
  • Cheque Stop payment (for Individual /Sole Proprietorship)
  • Dormant Account & Relationship Level Activation (for Individual CASA)
  • Static Data update for Credit Card only Clients
  • General Enquiries

Talk to Us

Contact Information
24X7 Client Care Centre +977 1 4781800.

Email Us

 Clientcarecentre.Nepal@sc.com
Complaints Process for Commercial Banking or Corporate & Institutional Banking Customers:
We value our relationship with you and would love to hear about your experience with us. If you have any feedback as to how we can serve you better, please contact us:
Client Service Lines +977 14785190.

Email

 Straight2bank.np@sc.com

Hours of Operation

 Sunday            9:45am – 5:30pm
Monday           9:45am – 5:30pm
Tuesday          9:45am – 5:30pm
Wednesday    9:45am – 5:30pm
Thursday        9:45am – 5:30pm
Friday              9:45am – 5:30pm

Except for Sat & bank holidays

Address

 Client Service Group
GPO 3990
Naya Baneshwore
Kathmandu
Nepal

Reach Us

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You can leave your contact details in the form below and we will get in touch with you

Get in touch

To share your experience you can also type “CRU” and send SMS to +977 9851081000 and we will get back to you.

Call Us

Call our hotline for further information.

+977 1 4781800

Reach Us

Please send us a message and we will be in touch as soon as possible.

Get in touch »

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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